Tripfactory — confused with multiple thailand package options online need help finalising

Website: holidays.tripfactory.com/thailand/thailand-tour-packages

I’ve been planning a Thailand trip for my family this July, but I’m totally confused with so many travel portals offering different packages. Some are showing hidden costs after booking, and a few didn’t respond after payment inquiry. I want something transparent and budget-friendly, preferably with customisation options.

I came across this package page: https://holidays.tripfactory.com/thailand-tour-packages
It looks genuine and has many options like family tours, honeymoon trips, and even solo packages. But before I proceed, I just wanted to ask if anyone here has booked with them before? Are the packages really customisable as they claim? And how’s their customer service and support during the trip?

I really don’t want to fall for misleading ads again. Would appreciate any real feedback or suggestions.