Tripfactory Complaints & Reviews

I’ve been planning a Thailand trip for my family this July, but I’m totally confused with so many travel portals offering different packages. Some are showing hidden costs after booking, and a few didn’t respond after payment inquiry. I want something transparent and budget-friendly, preferably with customisation options.

I came across this package page: https://holidays.tripfactory.com/thailand-tour-packages
It...

Dear all, please be aware of the biggest cheaters and fraud of our country. Please be aware of their malicious intentions....

Tripfactory is the biggest fraud company .
They are mastermind in cheating / defrauding the general public.
Please be vary of them .
They have cheated me with 90000/- .
Biggest fraud company of India, I have already intitated criminal action against them at Shivaji Nagar Police Station, Gurugram....

They charged us 50, 000 booking amount and promised us a visa before the travel date. THEN STOPPED RESPONDING AND ARE NOT REFUNDING OUR MONEY!!
NOW GHEY STARTED TALKING ABOUT HOTEL BOOKING CHARGES ETC WE HAD 5O CANCEL OUR FLIGHTS AS A RESULT AND THEY ARE NOT AGRREING TO PAY US BACK OUR BOOKING AMOUNT!...

I had booked a trip to Thailand with trip factor and one of the activitie ( safari World and marine Park in Bangkok) was cancelled and I request for a cashback/refund. Initially it was mention as 4500 per person and I have booked this trip for two so total 9000 rs. Later on initiation of refund it was mention as 8300rs and fund of 7746 rs was sent to me from the agency. This trip factor is a bogus company and should be closed. Please can you help me get my full refund on my cancellation activity.

Dear team,
The company is not giving me refund from last 2 yrs I booked a trip and paid 30000. And unfortunately it got canceled due to health issues now they are not refunding my money.

Hello sir,
We have been assisted a guide from driver side for gulmarg sightseeing. And guide totally trapped us and charged a huge amount of 12k basic skiing for just two o[censored]s. And proper information isn't provided by driver about the places. Kindly file this complaint and take action

We have booked europe tour through trip factory, because of covid flights got cancelled. After that almost three months i am roaming around them for refund and still going behind them. Above all their manager shouted at me for asking the refund. Worst money laundering people

We booked for a trip for 3 people made a advance payment due to corona virus outbreak we have sent a request for cancellation their service is so bad it's been 5 days there is no reply as to when the refund would happen the booking was made for the date august 12th 2020. They are not concerned about the customers at all and their problems. Very very pathetic service inspite of sending mails frequently they don't reply back.

We have booked the package for singapore and bali and we are supposed to go in the month of october 2019. Before booking they call us so many times to ensure that we get the best package and once booking is done they are not bothered to connect. Its second week of september still our documents and there formalities are not done. Our travel agent lohit has disappeared and not receiving calls or replying to our msgs! We are worried are they fake and ran away with our money. We also called to the cc for our issue they said lohit is on medical leave and you will get a call from other agent, but we haven't received any call from anyone. This is pathetic i would suggest not to go with this agency. After going to all other reviews, i am so worried about our trip don't know what to do.

This is with regards to trip tfn001dff07. We had booked the trip well in advance (July 12 2018) for 3 couples and covering banglore, coorg, mysore, ooty and kodaikenal. Package booked was for combination of 3-star/ 4-star combination and we paid handsome amount with intention to get best services.

It was clearly informed to travel expert (Mr. Ejaj) while booking that all travellers are senior citizens so to take upmost care and support 24/7 when required.

Following issues travellers have faced but we did not get prompt answer and required support:

1.in ooty (14/10/2018 to 16/10/2018), as per package confirmation we have booked “club mahindra” but when travellers have arrived their, booking was done in some other hotel (Gem park). This was done without intimation to us.

When we tried contacting support team for above issue, no one was ready to take responsibility.

· quality holidays informed us that, trip factory is responsible, and we are not.

· our travel expert did not respond.

· trip factory operations team called back and said that it’s not our responsibility.

· when we asked for refund, they promised to confirm and revert but they haven’t reverted back.

2.in kodaikenal (16/10/2018 to 18/10/2018), we had booking in “carnival resort”. When travellers reached carnival resort, it was worst experience we had.

· the rooms were not ready and clean when they arrived, even there water leakage in room

· hotel staff was not at all co-operative

· they are not provided with very basic facilities like

O hot water

O cattle

O napkins

O sugar etc.

We atlest expect basic facilities in 3-star hotel. We are paying good amount only to get best services. When we tried to contact trip factory support team for above issue, they replied as mentioned below:

· mr. Suman sethi replied that he had talked to receptionist and they will provide necessities.

· our travel expert did not respond back, he just said he will look into.

· when we asked for option to change hotel, mr. Suman sethi asked for additional cost which really very poor part on your side.

It is really frustrating experience. Customer support team and travel experts gives big commitments while taking package but they provide worst services.

I am following up from 17 oct 2018

Hello all,

Booking id tfn0 00suon1

I had deposited 172811 rs in advance for a trip. This is a huge amount for me, which is greater than my annual salary.
I had spent so much money for the first time in my life just to make my family happy.
I could not go on this trip due to some personal issue. I had intimated same in advance to trip advisor for same.
Now the person never used to revert my calls. I had contacted many times through calls and mails but didnt get my money back

Thanks and regards
Vineeta

Trip id: tfn001fylsx
Disorganized, unprofessional, no time sense, does not stick to itenary, horrible

Note: this is not full chat, the whole trip was terrible

Day 1:
Vikas: has the person left?
Clinton: please get in touch with them on whats app
Pavan: pick up time was 2:30
Rohit: sir please contact 971555xxxxx /shajeeb
Pavan: he refuse to come
Rohit: sir sorry for the confusion, please contact 9715552xxxxx
Pavan: see we booked through trip factory only because we dint wanted to do all these...
And from tom i hope they will be in time.
Suman sethi: yes sir, due to unseen operational issue, it is getting delayed
Vikas g k: pick up is done, but we don't have burj khalifa tickets and underwater zoo to tickets
Vikas g k: it was very tiring and hectic. We were doing all the calling and following up, hope it's not like this all through
Pavan: what is this rohit sir.??? When we will go back to our room?? When we will have dinner?? When we should sleep...
Sameer pasha: will make sure there will not be any issues from here after

Day 2:
Sheik faiz: 9715619xxxxx here is your driver number sir.
Sheik faiz: sir just a small update, todays desert safari has been changed from private transfer to shared transfer and we shall refund the partial amount.
Pavan: ok.
Suman sethi: sir, desert is safari is cancelled due to unavailability of the vehicles
And the amount will be refunded sir
Vikas g k: what nonsense, are you guys nuts? We need to go at any cost, you any do like this we could book everything ourselves what the hell is this???
Clinton thomas perumban: sir this was something which was really unexpected and it has happened due to vehicle break down, we are trying our best to get this fixed
Vikas g k:
If it happens one day we will adjust, but from yesterday we are having bad experience we have come from so far, make alternate arrangements and give us a proper experience
Suman sethi: desert safari is arranged for today sir apologies for the trouble
Suman sethi: sir, the driver will be different
Vikas g k: please ensure he comes on time in the designated dropoff point area as we won't have any access to internet or phone network during desert safari
Vikas g k: ok hi, we are waiting for past half an hour, when will he come? Can you please follow up and let me know what's happening
Vikas g k: hi, it is one hour after scheduled time, can you talk to the driver and tell us exactly what is happening?
Suman sethi: mohammad rajaa [protected]
Vikas g k: where is he, when will he come? I can't call 100 people everytime
Tripfactory: driver is waiting
Vikas g k: hi he might be wrong location we are right beside the masjid, 041 entrance
Suman sethi:, driver is waiting in front of zico hotel

Day3:
No access to internet, no access to telecom network
Sheik faiz: here is your ferrari tickets.
Vikas g k: please send the tickets early morg, we are having lot of trouble,

Day 4:
Vikas g k: please tell the driver to follow the following instructions for finding our accomodation place
Vikas g k: ok hi what is the car number? We can't see him here
Suman sethi: sir, you can get in touch with the above number
Vikas g k: i have dialled 10 drivers till now, no one has picked
Vikas g k: i am getting afraid, we don't want one min delay in airport transfer
Vikas g k: neither the driver calls, not you give s status where he is, we just wait on road daily at least y can't you get info where he is how much time he needs
Pavan: can't you ppl tell us the right time for pick up it is non sense everyday same story at least reply now...
Pavan: whats the time u gave for pickup
Rohit: sir due to peak season, the driver will be there in some time.
Pavan: what peak season... Even we came as tourist...
Vikas g k: we are at pickup point dhow cruise
Sameer pasha: sir watsapp call will not work in dubai and you have to get in touch with the local number itself
Vikas g k: what is wrong with you, we told we don't have local network access why can't you call and let us know
Pavan: trip factory - unprofessional, unorganized, no time sense, doesnt stick to itinerary.
Vikas g k: thank you for the worst trip ever, very memorable
Suman sethi: sir, please let us know what is the issue
Vikas g k: everything right from drivers fighting to driver not coming to searching tickets, it was totally unorganised we can become agents there now, we had to call and take tension all through, until i reached airport i had no guarantee i will come back

I am amazed with tripfactory behavior. You do not know your trip itinerary of an international trip even before 3 days of trip. You cannot plan your leisure days at all. They keep it so confidential and god knows for what reason. Team is highly disoriented and confused within. Mail responses are not at all in line with what the planner from this company commit. Please avoid this company.

Tfn001h4ymm
The trip was worst due to the improper planning and coordination by trip factory. I wish i had booked the whole trip by myself. I made a mistake by taking this trip through trip factory. It spoiled my complete trip and you made my whole family suffer.
We have booked trip for singapore and malaysia, started our journey on 16/11/2018 to singapore, we met mr. Nathan (+[protected] is a nice honest person who took care of local transport in singapore, however, tripfactory have cheated by providing a substandard room in village hotel albert court, a small room. We are housed out side the main hotel premises. When contacted ms. Yesmin she responds “17/11/18, 4:43 am - mahendra suvarna: madam you have deceived me nicely, by giving substandard hotel as 4*, village hotel albert will not meet even 2* standard, small room, no swimming pool, minimum expected of 4* standard, 17/11/18, 8:01 am - travel factory yesmin: it's 4 star hotel, 7/11/18, 5:49 pm - mahendra suvarna: sudo * hotel, cheating customers, 17/11/18, 5:52 pm - travel factory yesmin: sir albert hotel u asked, 17/11/18, 5:52 pm - mahendra suvarna: don't tell me this story, room/hut anywhere near the hotel will not b call a * hotel, 17/11/18, 5:53 pm - travel factory yesmin: tats wat v did price match, 17/11/18, 5:54 pm - mahendra suvarna: you are a cheat then, you have compromised quality/standard service.”
Admittedly, you assure customer one thing at the time of booking and then give substandard room outside the so called 4* hotel, then you think can get away by saying “that’s what we did price match”. Conduct of yours amounts to cheating and deficiency of service.
 the local city tour conductors are commission agents of shopping centers they are more interested in taking customers to the shops.
 in malaysia drivers (Tamilians) are ruthless, arrogant and bent on taking customers to shopping centers than completing the agreed itinerary.
We have started our journey to malaysia-langkawi on 20/11/2018, our flight was at 12-25 am at immigration to our shock it was noticed by the officials that visa of chirag mahendra suvarna was miss matching. I called ms. Yesmin she was not responding, then mr. Alok, he immediately responded, we were tensed, not allowed to board the flight. There after we were advised by your team to fly to langkawi and take visa on arrival to chirag mahendra suvarna. On inquiry, it was informed to me that the option of “on arrival visa” not available for langkawi. Thereafter, we were asked to fly kuala lumpur take arrival visa and they fly to langkawi accordingly, mr. Alok arranged tickets in air asia flight at[protected] pm) accordingly we rushed to another terminal boarded the flight, in the meanwhile you have sent the corrected soft copy of visa of chirag. When we landed in kul it was late because of flight delay and officials insisted for the hard copy of the visa of chirag, once again under the pressure we had to search for shop which prints visa, some how by running to the shop got the print out, by that time boarding to the flight to langkawi at 5-45 pm was over. Once again i have contacted mr. Alok explaining the mess you have created and put us in such a tremendous pressure and mental agony. I have approached customer service to get into the flight, however they have denied my request and agreed to reschedule the same with cost to the next flight which i have conveyed to mr. Alok, he assured me that the same will be compensated as the time is running short, go ahead to reschedule the flight. Accordingly, i have got rescheduled the flight to 8-25 pm by paying rm 318. Thereafter we boarded the flight and reached langawi at night around 10 pm and on reaching the century langkawi beach resort at 10-30 pm in the night. I was accompanied by my wife and children aged 9, 11 years. The hotel is in isolated place outside the town, we were told restaurant is closed. We have to starve whole night without dinner. The condition of the hotel room is pathetic with no maintenance, it is stinking with spider nets, water is leaking in the air conditioner, tv is not working, exactly as written in reviews. Though i have raised concern about the same, you have convinced me by misrepresenting that hotel is 4* and good.
Due to your callous attitude and mistake, whole day 20th nov 2018 is gone wasted, we had to unnecessarily travel to kul and then langkawi. Once again due to lack of plan in booking flights by not providing time gap, we could not board the flight to langkawi at 5-45 pm.
Consequently, you have not only spoiled our holiday time and enjoyment, but made us starve, undergo tremendous pressure and loss of money. We have paid you for cable car + skydome, skyrex, 3d art langkawi & sky bridge-as per itinerary, which we could not do, due to your mistake in not providing proper visa.
On 21/11/2018, after langkawi island hopping tour, there was nobody to take us to hotel, after making us to wait for more than one hour that too after repeated requests we were taken to hotel.
On 22/11/2018 we reached kul, taken to grand seasons hotel - the hotel is good, clean and tidy. The city tour again the drivers are commission agents of shopping centre wasted our time by taking us to the shops.
On 23/11/2018 morning we were waiting in the lobby after breakfast in the restaurant in the ground floor of the hotel, the driver did not come to pickup, on the other hand, when we are waiting in the lobby we got call from this number +[protected] at 9.12 am, we told him we are right in front of lobby even then the driver is not able to locate us means either he has not at all come to hotel or he is lying. When contacted around 6 times, we are told to hire taxi to go batu caves. Hence, we hired a taxi to batu caves by spending around rm 19.50, this is the irresponsible way of conducting tour, the driver phone number is not sent us. He doesn't have international roaming. No proper coordination as well, we wasted literally an hour every time we wanted a pickup although the time was provided by the organizers. Our calls and messages were ignored during the trip and the promised places are not covered. No alternate plans for a bad weather situation. We had to plan ourselves to visit places because they had no clue on what they were doing. Worst trip.
In the circumstances stated above, you are liable to pay and compensate the loss caused to me for rescheduling the flight by incurring rm 318 and for hiring taxi, loss of one day stay in hotel, for missing itinerary, mental torture, agony, inconvenience and loss of enjoyment of the whole trip, a sum of rs.1, 50, 000/- within seven days.

Sequence of events for your reference and understanding from the beginning.
I was advised to go with trip factory by one of my friend suggesting mr. Alok sharma-trip adviser who arranged the trip for him, believing his words though, i have decided to go with other agency decided to go with trip factory for our family trip to singapore and malaysia 4 nights each. As i could not contact mr. Alok sharma, i have contacted through your web and one ms. Yesmin taj was assigned to be the trip adviser. Initial discussions with tour advisor miss. Yesmin for my singapore and malaysia trip went on well during the process mr. Alok sharma also involved he was very good and responsive. Ms. Yesmin eagerly communicated assuring the itinerary and the 4* hotel. Initially suggested century lankasuka resort in langkawi later on changed to cheap hotel century langkawi lake resort. Thereafter i wrote to ms. Yesmin “28/10/18, 1:07 pm - mahendra suvarna: i hv already seen the same hotel in is century langkasuka resort, however pl specify which are the activities tickets are included, luge and skyride is not included in singapore itenanery n sky walk in langkawi. She replied 29/10/18, 4:39 pm - travel factory yesmin: im givin all 4 star sir, 29/10/18, 4:47 pm - travel factory yesmin: century doesnt giv extra bed, 29/10/18, 4:47 pm - travel factory yesmin: so i changed hotel, 29/10/18, 4:47 pm - travel factory yesmin: even this is beach property, 29/10/18, 5:57 pm - mahendra suvarna: madam you have changed to the cheeper hotel in order to reduce cost in your latest quote, 29/10/18, 6:00 pm - travel factory yesmin: sir century is 2000 cheap, 29/10/18, 6:00 pm - travel factory yesmin: this hotels is good, 29/10/18, 6:00 pm - travel factory yesmin: u can check review, 29/10/18, 6:00 pm - travel factory yesmin: it gives 2 double bed”. After reading the reviews i wrote to mr. Alok who wrote “1/11/18, 8:17 am - mahendra suvarna: sir you could not match the quote, even about the hotel bad review's are written pl look into this; 01/11/18, 11:38 am - [protected]@tripfactory com: sir good morning, reviews online might not be satisfactory for the property we have offered, but in praticality it will be much better then other and hotel service has been judged from our team. Our price might be at higher but we can assue u a better stay and good holiday experience.01/11/18, 11:39 am - [protected]@tripfactory com: will request u to confirm at the earliest so that we can process ur visa.”
Thereafter mr. Yesmin pressurized me to make the payment by sending the payment link “ 31/10/18, 12:11 pm - travel factory yesmin: https://www.tripfactory.com/package/create-my-trip?cfgId=284d667d5c8fb719&seen=Y...⇄ 31/10/18, 12:33 pm - travel factory yesmin: sir, 31/10/18, 12:33 pm - travel factory yesmin: lookin for ur revert
31/10/18, 12:33 pm - travel factory yesmin: at earliest, 31/10/18, 12:33 pm - travel factory yesmin: becoz v dont have albert court rooms. 31/10/18, 12:40 pm - mahendra suvarna: i am in court pl send detailed itinerary, 31/10/18, 12:52 pm - travel factory yesmin: sir i have already shared, 31/10/18, 2:13 pm - mahendra suvarna: date and time wise itenary
31/10/18, 4:02 pm - travel factory yesmin: sir itinerary remain same, 31/10/18, 5:16 pm - mahendra suvarna: pl send me the modified itenanery with time & what is e-entry what is the difference between e-entry and visa, 31/10/18, 6:05 pm - travel factory yesmin: sure sir, 01/11/18, 8:19 am - mahendra suvarna: madam, i am waiting for your revised itinerary, even about the hotel bad review's are written pl look into this, 01/11/18, 3:26 pm - mahendra suvarna: on 16th november 2018 from bangalore at departing @ 12-45, singapore arrival @ 19-55, 01/11/18, 5:14 pm - travel factory yesmin: sorry for delay, 01/11/18, 5:14 pm - travel factory yesmin: it's non working day, 01/11/18, 5:14 pm - travel factory yesmin: tats y, 01/11/18, 6:12 pm - mahendra suvarna: no problem send it tomorrow, 01/11/18, 8:28 pm - mahendra suvarna: payment link may be sent after sending the modified itenarary as discussed, it seems you are more anxious about the payment madam, 01/11/18, 8:28 pm - travel factory yesmin: no sir, 01/11/18, 8:28 pm - travel factory yesmin: i sent itinerary.
However, ms. Yesmin kept on dodging send the date and time wise itinerary at the same time pressurized me to make the payment. Thereafter i have insisted for the revised itinerary by writing a mail, whatsapp-02/11/18, 12:08 pm - mahendra suvarna: i hv replied to your mail pl revert bk, 02/11/18, 12:09 pm - travel factory yesmin: sir shall i call u, 02/11/18, 12:09 pm - mahendra suvarna: ok, 02/11/18, 12:45 pm - travel factory yesmin: https://www.tripfactory.com/trip/trip-review?cnf=TFN001H4YMM, 02/11/18, 12:45 pm - travel factory yesmin: here is ur payment link, 02/11/18, 2:50 pm - mahendra suvarna: do you need all passport details, pan for payment, 02/11/18, 3:12 pm - travel factory yesmin: sir u make payment, 02/11/18, 3:12 pm - travel factory yesmin: i'll share u itinerary, 02/11/18, 3:12 pm - travel factory yesmin: link contains all inclusion, 02/11/18, 3:37 pm - mahendra suvarna: ok pl send the itenarary, 02/11/18, 4:02 pm - travel factory yesmin: sure sir, 02/11/18, 7:26 pm - travel factory yesmin: requesting u to make the payment, 02/11/18, 7:26 pm - travel factory yesmin: hotels may get sold out, 02/11/18, 7:26 pm - travel factory yesmin: especially with singapore and langkawi, 02/11/18, 7:27 pm - travel factory yesmin: plz do it now sir, 02/11/18, 7:27 pm - travel factory yesmin: it's urgent, 02/11/18, 7:27 pm - travel factory yesmin: v have got reminder mail also for hotel sold out, 02/11/18, 7:28 pm - mahendra suvarna: i am outside i will go home late in the morning i shall be doing it, 02/11/18, 7:29 pm - travel factory yesmin: sir no, 02/11/18, 7:29 pm - travel factory yesmin: v need by today, 02/11/18, 7:29 pm - travel factory yesmin: becoz it's already late, 02/11/18, 7:29 pm - travel factory yesmin: plz do it sir, 02/11/18, 7:31 pm - mahendra suvarna: pl understand i am held up.in a meeting i will go home and try to do it in the meantime pl send the revised itenarary, 02/11/18, 7:33 pm - travel factory yesmin: itinerary i had shared, 02/11/18, 7:33 pm - travel factory yesmin: but v need payment today sir, 02/11/18, 7:33 pm - travel factory yesmin: r else v shld release hotels n again requote as per tomo cost, 02/11/18, 7:46 pm - mahendra suvarna: i hv not gone through your revised itinerary however since you are in urgent i hv instructed my wife to make payment, pl send me the link, 02/11/18, 9:16 pm - mahendra suvarna: can you send me link, yesmin: https://www.tripfactory.com/trip/trip-review?cnf=TFN001H4YMM, 02/11/18, 9:22 pm - travel factory yesmin: plz pay sir, 02/11/18, 9:24 pm - mahendra suvarna: i have reached home now i will be making payment however you have not sent the revised itenary, 02/11/18, 9:24 pm - travel factory yesmin: no sir, 02/11/18, 9:24 pm - travel factory yesmin: plz check mail, 02/11/18, 9:24 pm - travel factory yesmin: i have sent, 02/11/18, 9:25 pm - mahendra suvarna: no, 02/11/18, 9:36 pm - mahendra suvarna: pl help me i am not able to make payment, 02/11/18, 9:40 pm - travel factory yesmin: sir 2min, 02/11/18, 9:41 pm - mahendra suvarna: in your link it not showing the payment portal, 02/11/18, 9:41 pm - travel factory yesmin: sir check now, 02/11/18, 9:41 pm - travel factory yesmin: click on tat link, 02/11/18, 9:44 pm - travel factory yesmin: https://www.tripfactory.com/trip/trip-review?cnf=TFN001H4YMM, 02/11/18, 9:53 pm - mahendra suvarna: i have made the payment of ₹50k, 02/11/18, 9:54 pm - mahendra suvarna: pl send the visa requirements, 02/11/18, 9:54 pm - travel factory yesmin: yea sir, 02/11/18, 9:54 pm - travel factory yesmin: v had received, 04/11/18, 10:13 am - mahendra suvarna: i have updated the passport & pan information, please process for visa, 04/11/18, 10:36 am - mahendra suvarna: i have no received documents for malaysia.
After the receipt of initial payment the urgency shown in extracting the payment, is not shown in processing for visa, i have been repeatedly insisting for the same. Ms. Yesmin was not responding hence, contacted mr. Alok, 4:35 pm - mahendra suvarna: i have not received call from visa personal as you assured, 05/11/18, 4:37 pm - [protected]@tripfactory com: sir, we have send visa check list on 3rd, 05/11/18, 4:37 pm - [protected]@tripfactory com: itself,
06/11/18, 4:51 pm - [protected]@tripfactory com: as once you reach destination, we assist you, as promised
08/11/18, 10:32 am - mahendra suvarna: please send me the link mentioning balance ₹145k, 08/11/18, 10:36 am - [protected]@tripfactory com: ok sir,
08/11/18, 11:12 am - mahendra suvarna: payment made. 08/11/18, 11:14 am - [protected]@tripfactory com: will update same to yasmeen, 08/11/18, 11:14 am - [protected]@tripfactory com: and will check u visa status, 12/11/18, 11:27 am - mahendra suvarna: please update the visa for our trip & when will you send the final itenarary, yesmin is not responding, 12/11/18, 11:30 am - [protected]@tripfactory com: hi sir, 12/11/18, 11:30 am - [protected]@tripfactory com: final itinerary will be sent 48 hrs before ur travel, 12/11/18, 11:31 am - [protected]@tripfactory com: time wise itinerary, 12/11/18, 11:31 am - [protected]@tripfactory com: visa is under process... Will re check once and get the exact status, 12/11/18, 11:42 am - mahendra suvarna: pl follow-up visa, since our travel date is 16th november, we should get it well in ady,
After the entire payment was made still you have failed to give time and date wise itinerary, for visa i have to follow-up numerous times in all theses process, mr. Alok alone is responding though he was not assigned with the job, i have requested you by wring a mail to change my trip advisor to alok, as ms. Yesmin was not responding after the receipt of money.
Unprofessional/irresponsible visa team.
On 06/11/18, 4:48 pm - mahendra suvarna: i have submitted all the required documents for visa of singapore by personally visiting your agent’s visa office by submitting all four (4) original passport, covering letter in my letterhead, and applications, authorization letter as required. At the same time sent soft copies of passport and photo for malaysia visa, however i have received mail requiring me to send in specified format, if everything is done from my side i wonder why your assistance is required. I am spending my time on this, hence i wrote to mr. Alok,
06/11/18, 4:48 pm - mahendra suvarna: i have submitted all the required documents for visa of singapore and soft copies of passport and photo for malaysia visa, however i have received mail requiring me to send in specified format, if everything is done from my side i wonder why your assistance is required. I am spending my time on this, 06/11/18, 4:51 pm - [protected]@tripfactory com: dear sir. As for singapore passport, guest need to drop his document to visa office to avoid any confusion or passport misplacement issues”.
As there is no response from your end regarding visa i wrote “12/11/18, 11:27 am - mahendra suvarna: please update the visa for our trip & when will you send the final itenarary, yesmin is not responding, 12/11/18, 11:30 am - [protected]@tripfactory com: final itinerary will be sent 48 hrs before ur travel, 12/11/18, 11:31 am - [protected]@tripfactory com: time wise itinerary, 12/11/18, 11:31 am - [protected]@tripfactory com: visa is under process... Will re check once and get the exact status, 12/11/18, 11:42 am - mahendra suvarna: pl follow-up visa, since our travel date is 16th november, we should get it well in advance, 12/11/18, 11:43 am - [protected]@tripfactory com: sir. Don't worry at all, 12/11/18, 11:43 am - [protected]@tripfactory com: it will be done, 12/11/18, 11:43 am - [protected]@tripfactory com: we keep u posted, 12/11/18, 7:32 pm - [protected]@tripfactory com: sir, if possible pls drop a mail [protected]@tripfactory.com, so that our team can assign me as ur travel expert and mark me in cc to [protected]@tripfactory.com.
At last after much persistence you have uploaded malaysia visa by uploading the visa of aaditri mahendra suvarna twice and visa ofchirag m suvarna was not updated, hence i raised concern by writing “12/11/18, 7:38 pm - mahendra suvarna: i have already sent a mail, pl check you have uploaded visa of aaditri twice, instead of chirag's visa, 12/11/18, 7:38 pm - [protected]@tripfactory com: ok, 12/11/18, 7:38 pm - [protected]@tripfactory com: will check n update, 12/11/18, 8:09 pm - mahendra suvarna: in chandrika mahendra's visa, her photo is distorted by removing hair on the top of the head, 12/11/18, 8:10 pm - [protected]@tripfactory com: not to worry, 12/11/18, 8:10 pm - [protected]@tripfactory com: will check everything and update, 13/11/18, 3:06 pm - mahendra suvarna: chirag's visa is not updated, 13/11/18, 3:18 pm - [protected]@tripfactory com: it will be updated shortly, 13/11/18, 3:21 pm - mahendra suvarna: pl update the status of singapore visa also, 13/11/18, 3:27 pm - [protected]@tripfactory com: sure sir, 13/11/18, 6:51 pm - mahendra suvarna: any update, 13/11/18, 7:01 pm - [protected]@tripfactory com: hi sir, 13/11/18, 7:01 pm - [protected]@tripfactory com: will get update by tomorrow, 13/11/18, 7:02 pm - [protected]@tripfactory com: singapore and malaysia both, 14/11/18, 11:36 am - mahendra suvarna: pl tell me when shall i send my personal to collect passport & visa singapore, 14/11/18, 12:27 pm - [protected]@tripfactory com: hi sir, 14/11/18, 12:27 pm - [protected]@tripfactory com: i will update, 14/11/18, 12:29 pm - [protected]@tripfactory com: let me first get the update first, 14/11/18, 12:29 pm - [protected]@tripfactory com: from our visa team.
It is surprising when i visited your visa agent on 14/11/2018, to collect the visa, only three (3) visa with pass ports were available, though all four passport documents are submitted with a covering letter of mr. Mahendra. S. S (Mine), i was in terrible pressure, they are very casual and not assigning any reasons for the misdeed, again i had to contact mr. Alok to sort it out and he assured that it will be handed over to me on 15/11/2018. My travel date was 16/11/2018. Despite handing over the responsibility of arranging the trip for which you are paid for, i had to spend time running around several times for collecting visa and undergo mental pressure.
So far as malaysia visa is concerned it is e-visa, you have failed to do well in advance, your personals have applied for visa of aaditri twice, thereafter when i raised concern at the last minute applied for visa of chirag in a hurry committing mistake by wrongly mentioning the year of issue of the passport as 2007 instead of 2017.

15/11/18, 8:32 am - mahendra suvarna: i have not received the time wise itenary
15/11/18, 8:55 am - mahendra suvarna: while negotiation i have discussed with yesmin about the breakfast on the last day in langkawi, as we are leaving early in the morning, she assured me two days before departure she would let me know as to whether they give packed breakfast or give discount in leave of breakfast
15/11/18, 11:27 am - [protected]@tripfactory com: hi sir
15/11/18, 11:27 am - [protected]@tripfactory com: details has been sent
15/11/18, 11:28 am - [protected]@tripfactory com: but let me recheck
15/11/18, 11:28 am - [protected]@tripfactory com: need to check with yasmeen
15/11/18, 11:32 am - mahendra suvarna: details are not sent as assured by you
15/11/18, 11:36 am - [protected]@tripfactory com: kindly also check ur spam
15/11/18, 11:37 am - [protected]@tripfactory com: and let me also re check from my end
15/11/18, 11:37 am - mahendra suvarna: pl check and revert bk
15/11/18, 11:43 am - [protected]@tripfactory com: ok sir
15/11/18, 1:14 pm - mahendra suvarna: no response from you sir date of travel is tomorrow 11 am
15/11/18, 1:35 pm - [protected]@tripfactory com: hi sir
15/11/18, 1:35 pm - [protected]@tripfactory com: it will updated shortly sir
15/11/18, 1:36 pm - [protected]@tripfactory com: not to worry
15/11/18, 3:59 pm - mahendra suvarna: i have to worry because i am traveling tomorrow, you team either dodging the matter or cannot understand what is the wise itenarary means
15/11/18, 4:01 pm - [protected]@tripfactory com: sir
15/11/18, 4:01 pm - [protected]@tripfactory com: details have been uploaded
15/11/18, 4:07 pm - mahendra suvarna: i will check, what about vthe breakfast
15/11/18,
17/11/18, 4:43 am - mahendra suvarna: madam you have received me nicely, by giving substandard hotel as 4*, village hotel albert will not meet even 2* standard, small room, no swimming pool, minimum expected of 4* stanard
17/11/18, 8:01 am - travel factory yesmin: sir
17/11/18, 8:01 am - travel factory yesmin: it's 4 star hotel
17/11/18, 8:01 am - travel factory yesmin: u can check google raton
17/11/18, 5:49 pm - mahendra suvarna: sudo * hotel, cheating customers
17/11/18, 5:50 pm - travel factory yesmin: wat sir
17/11/18, 5:50 pm - travel factory yesmin: it is 4 star
17/11/18, 5:50 pm - travel factory yesmin: u have google
17/11/18, 5:50 pm - travel factory yesmin: it
17/11/18, 5:52 pm - travel factory yesmin: sir malaysia v had shared
17/11/18, 5:52 pm - travel factory yesmin: plz refer vouchers
17/11/18, 5:52 pm - travel factory yesmin: sir albert hotel u asked
17/11/18, 5:52 pm - mahendra suvarna: don't tell me this story, room/hut anywhere near the hotel will not b call a * hotel
17/11/18, 5:53 pm - travel factory yesmin: tats wat v did price match
17/11/18, 5:54 pm - mahendra suvarna: you are a cheat then, you have compromised quality/standard service
17/11/18, 5:55 pm - travel factory yesmin: sir albert court is good hotel
17/11/18, 5:55 pm - travel factory yesmin: y will be we cheat
17/11/18, 5:55 pm - travel factory yesmin: wat ever u asked
17/11/18, 5:55 pm - travel factory yesmin: v gave tat
17/11/18, 5:59 pm - mahendra suvarna: for matching price you sell a hut as " hotel, thank you
17/11/18, 6:00 pm - travel factory yesmin: sir no not like tat
17/11/18, 6:00 pm - travel factory yesmin: 4 star hotel can't be hut
20/11/18, 8:05 am - mahendra suvarna: pl correct the date of issue of chirag's malaysia visa document vwhich is wrongly mentioned the date of issue as 8 nov 2007 instead of 2017
20/11/18, 8:38 am - travel factory yesmin: sir plz
20/11/18, 8:38 am - travel factory yesmin: cal me
20/11/18, 8:55 am - travel factory yesmin: sir plz cal
20/11/18, 8:55 am - travel factory yesmin: soon
20/11/18, 8:56 am - travel factory yesmin: sir
20/11/18, 8:56 am - travel factory yesmin: sir
20/11/18, 8:56 am - travel factory yesmin: missed voice call
20/11/18, 8:56 am - travel factory yesmin: plz board flight
20/11/18, 8:57 am - travel factory yesmin: n take on arrival visa
20/11/18, 8:57 am - travel factory yesmin: if it's our mistay
20/11/18, 8:57 am - travel factory yesmin: mistake
20/11/18, 9:13 am - mahendra suvarna: img[protected]wa0008. Jpg (File attached)
20/11/18, 9:13 am - mahendra suvarna: img[protected]wa0010. Jpg (File attached)
20/11/18, 9:13 am - mahendra suvarna: img[protected]wa0009. Jpg (File attached)
20/11/18, 9:13 am - mahendra suvarna: img[protected]wa0007. Jpg (File attached)
20/11/18, 11:16 am - mahendra suvarna: pl reschedule the airport pickup from langkawi
20/11/18, 11:41 am - travel factory yesmin: sir
20/11/18, 11:41 am - travel factory yesmin: they are doin
20/11/18, 1:31 pm - travel factory yesmin: sir
20/11/18, 1:31 pm - travel factory yesmin: hope everythg is fine
20/11/18, 1:50 pm - mahendra suvarna: just landed kul
20/11/18, 2:59 pm - mahendra suvarna: when we are in hurry you are not picking the phone call me no we missed the flight bcas of flight delay
20/11/18, 3:15 pm - travel factory yesmin: sir
20/11/18, 3:15 pm - travel factory yesmin: r u der
20/11/18, 5:49 pm - mahendra suvarna: what is the update about the tomorrow itenarary
20/11/18, 5:55 pm - travel factory yesmin: sir u reach
20/11/18, 5:55 pm - travel factory yesmin: i'll update u
20/11/18, 5:55 pm - travel factory yesmin: don't worry sir
20/11/18, 7:07 pm - mahendra suvarna: we hv reached langkawi airport whom should i contact
20/11/18, 7:29 pm - travel factory yesmin: sir
20/11/18, 7:30 pm - travel factory yesmin: have u got ur pic up
20/11/18, 7:30 pm - travel factory yesmin: sir
20/11/18, 7:30 pm - travel factory yesmin: r u der
20/11/18, 7:30 pm - travel factory yesmin: ur num is not connecting
20/11/18, 7:32 pm - mahendra suvarna: we got into the sic
20/11/18, 7:35 pm - travel factory yesmin: yea sir
20/11/18, 7:35 pm - travel factory yesmin: this was last minute arrangement
20/11/18, 7:35 pm - travel factory yesmin: sir
20/11/18, 7:35 pm - travel factory yesmin: itinerary they will update u
20/11/18, 7:35 pm - travel factory yesmin: in grp
20/11/18, 7:37 pm - mahendra suvarna: half day langkawi plan i. E sky walk and cable car missed whole langkawi plan is spooled due to mismatch visa
20/11/18, 7:39 pm - travel factory yesmin: sir
20/11/18, 7:39 pm - travel factory yesmin: tomo uts
20/11/18, 7:39 pm - travel factory yesmin: hopping tour with bridge
20/11/18, 7:39 pm - travel factory yesmin: n post tat mangrove
21/11/18, 12:23 pm - mahendra suvarna: no response from you
21/11/18, 12:23 pm - mahendra suvarna: we have finished hopping tour
21/11/18, 12:25 pm - mahendra suvarna: half day langkawi plan i. E sky walk and cable car missed whole langkawi plan is spooled due to mismatch visa in addition to that i had to shell out 318 ringits yy have to compensate the same
21/11/18, 12:26 pm - travel factory yesmin: sir
21/11/18, 12:26 pm - travel factory yesmin: i have shared
21/11/18, 12:26 pm - travel factory yesmin: yea sir
21/11/18, 12:30 pm - travel factory yesmin: sir
21/11/18, 12:30 pm - travel factory yesmin: they will take u
21/11/18, 3:29 pm - mahendra suvarna: you couldn't do anything to compensate please arrange for refund for undone activities
21/11/18, 7:08 pm - mahendra suvarna: pl make sure that airport pickup vehicle reach hotel at 6 am tomorrow morning
21/11/18, 7:09 pm - travel factory yesmin: yea sie
21/11/18, 7:09 pm - travel factory yesmin: i'll inform
21/11/18, 7:09 pm - travel factory yesmin: i'll talk to my management
21/11/18, 7:09 pm - travel factory yesmin: n update u sir
21/11/18, 7:09 pm - mahendra suvarna:
22/11/18, 7:18 am - mahendra suvarna: we have reached kul proceeding to hotel
23/11/18, 7:21 am - mahendra suvarna: we hv hired a cab proceeding to batu caves make arrangements
23/11/18, 8:47 am - travel factory yesmin: ur number not connecting
23/11/18, 3:58 pm - mahendra suvarna: we are returning from gh, pl arrange pickup properly by sharing driver number in advance; for tomorrow's airport pickup v hv flight at 11-40 am
23/11/18, 4:03 pm - travel factory yesmin: sir
Regars
S s mahendra

The trip was worst due to the improper planning and coordination by trip factory. I wish i had booked the whole trip by myself. I had travelled to western countries with no trouble, i made a mistake by taking this trip through trip factory. It spoiled my complete trip and they made my whole family suffer. It was albert who logged our trip in the name of akshatha kuttappa
Apparently they think you travel with just a small handbag. With...

Worst trip. Kind of cheaters. Beware from this travel agent, my trip to singapore became worst, hope others should not suffer. They basally take book your hotel, after taking the money they will call and tell all crap like the hotel is full & then they try to find cheaper category room.in my case i booked for 4 person room with my family, just to make it cheaper they booked 2 person room. Then finally i have to more than 200$ to upgrade the room.
The 4 star hotel the book is v hotel lavender... Have cocroach in the room, & room stink like any thing. Worst than 2 star hotel. I will never ever book it again from "trip factory"

Very pathetic, torturous and fraud behaviour experience with TripFactory(TF) on our Andaman trip with them
They initially give U a quotation with sub-standard hotels & relatively higher pricing, then they will follow U up multiple times reducing the price a bit & promise o[censored]pgrading the hotels & room types in them. Once U agree, they will make U pay the full amount within a short span of time
Then just very near to the travel dates they will call U saying the hotel promised is not available & now they play with U with freedom to book as per their scripted plan to fool U
When U object, they start misbehaving and talk rubbish, they already have all Ur money now
U ask for detailed itinerary consistently, they initially promise it but at the end they will just provide only a rough 1, stating the detailed sequencing and timing will be taken care smoothly at venue by local operators
We were promised all 4 star Hotels, what we got was Hotel Shompen, which was full of rats & roaches
They charged me full for my 2.9 year old kid, but apart from flight, no extra ticket was provided, be it on the shows or on the multiple transfer Ferries
We shared all the ID proofs 2 weeks prior to journey, on reaching the venue, U get to hear they need the ID Proofs anew to book the tickets, since none is shared to the local operators. U do not have a known plan but need to depend on these local operators for every next move making U wait till the very last moment
For every ticket U are at the mercy of the local operator and need to be physically present & keep calling( this guy Avinash in PortBlair will simply not receive any calls) & search him physically for him to get U the tickets
We were done visiting cellular jail by 5:15 pm & then they say they cannot accommodate us for 6 pm show & that we need to hang around with our little kid in the humidity till 7 pm and search him back for even the late show tickets, even at 7 pm he doesn’t get me the tickets, he has some arrangement with ticket checker and makes us stand last in the queue
Then tickets for ferry next day are still not available, they say initially early morning at 6:30 am then late at night on follow-up, he says he can’t arrange and that the tickets will be tried for 11:30 am
In the meanwhile U get sms from TF asking for feedback on smoothness of trip, U complain on the message but its all sham, no 1 receives the call, just an sms back that things will be arranged in-order
Ur plan is totally haywire & U have no 1 to get things rectified, helpless situation
Now next day even at 11 am they do not share the ferry tickets from PortBlair to Neil, coz they have somehow arranged the tickets grouped with other party & U will be made to wait in sun with small kid at the gate till the other party comes, we almost missed the ferry & same was the case for ferry from Neil to Havelock too, where I forcibly went ahead without waiting for other party at the last moment. Had I been waiting any more even I would have missed boarding like the other party did
We were told this ferry is fully AC & comfortable, but what I found inside it was as i[censored] are inside a pressure cooker with no open outlets & AC never works in these shabby ferries. Captain inside says these ferries are actually meant for local tribals
The alternate cruise ride is just 500 Rs extra, but they save this pittance for that extra margin & make U suffer like hell
I called multiple alternate numbers available of TF folks and complain, to ensure the booking for ongoing journey on cruise, they all promise the same, do not share the tickets till the end. I continuously followup with then on this and they never care to even call U back once on their own, they talk all rubbish, speak as goons, U feel intimidated, and then on escalating it further, their head promises to arrange for Makazuzz, then green ocean, then helicopter ride all along, then later till last moment U are forced to travel in the same shabby ferry again
Hotel checkout is at 8 in morning, they have booked ferry for 4:30 in the evening,
For the time in between there is no plan, U are on Ur own
Ur trip with tripfactory is a torture rather than a holiday & U pay Urself for this torture o[censored]rs
Avoid the fraudsters tripfactory

Our Trip Link : http://www.tripfactory.com/trip/trip-review?cnf=TFN000V7934

We missed all our destination and Hotel bookings because of tripfactory planned our tour. All schedule spoiled.
We spend 1, 05, 000.00 Rs. and What we seen is nothing. Yes nothing so beware !!

How you feel when you are with family and driver threten in deep jungle.

Just dont go with tripfactory. Horrible Experiance. I am still scared
1)They dont know how to plan holidays. They will send worst driver.
2)Sweet talker, They will not receive call when you actual need.
3)Overcharged trip. if you got your own trip cost will be less than half then they charged
4)Still waiting for resolution. I think its not possible

Beare about this company, They are cheaters.

This is a fraud company.
I have booked my kerela trip by tripfactory and there representative Rucha amrotkar called me and give all details .
till the time i have booked the trip they called many times but the time i paid for the trip they just Ran away.

I called customer care like hundred times and they even don't care to reply to customer and just give assurance that representative will call you back.

About trip :- They told me they will provide 3 star hotels but the hotels they provide are pathetic (Flies are there in room).No proper beds in there room.

Poor Service and i insist everyone try some other company before going for tripfactory for pleasant trip.