| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: | www.tripgateway.in |
On November 2016, I received a call from Tripgateway.in offering a package at Rs 8999.00 (Asia Package). On hearing about it I simply refused to buy it. They further added that the package includes an assured gift which I have to choose out of a Sony tablet or Samsung mobile phone. They also proved the authenticity of the package by asking me to visit the website and see that it is a 9001 ISO certified company (which includes quality standards) and he added that he is a sales manager, his name is Mr. Ruhit Sharma, Contact no. [protected]. I was convinced with the facts he gave and purchased the offer. After that two verification calls came: First one is for promotional offers (assured gift) and they assured me to give the Sony tablet which I supposed to receive within 15 days. Second verification call for welcome kit contains voucher and booking booklets, accordingly I received it within one month from the date of booking. On receiving the welcome kit I called the customer care number for assured gift (Sony Xperia tab) they told me that please send TG No. which is mentioned in the booklet that I received and they promised me that I would receive the gift within 2 weeks. Accordingly I sent the TG no. 1362 on 12/ 12/ 2016. But till January, 2017 they didn’t give the assured gift and they kept saying that the gift is under transit. After that I call to them (Customer care) that as they didn’t provide me the assured gift then please cancel the package and return back my hard work money, but they told me that the package is not cancelable and not transferable. On repeatedly calling to the customer care and mail to them they told me that there is no such assured gift on this package but company will give one complimentary gift of Brand New Wrist Watch made of Titan. But till today there is any correspondence from there end and I felt so bad and mentally disturb as they neither cancel my package nor they provide the assured gift. As Tripgateway is not provided the promotional offer (i.e. Sony Xperia tab) which was assured me before booking the package, therefore I request you kindly to cancel my package and return back my huge hard work money Rs. 8999.00. For reference purpose one of the voice conversations between me and Mr. Ruhit Sharma is enclosed herewith for your kind perusal
Thanking you,
Ratan Boruah
Mobile Number: [protected] Was this information helpful? | 
I[censored] have the recorded proof as proposed above means just file case against them to claim the money from them. You may go for Consumer court to resolve the problem against company. Do not believe these kind of call in future to avoid some pain.
ANGURAJ
Ratan Boruah