True Balance — About cash loan repayment

Address:

16-6-181 Perukawada near ghandi statue

I have paid the loan amount of 9, 247.
And transcation was successful in my bank but the transcation was failed in true balance app I mailed many times but they said 7-10 working dzys and now saying to send bank statement and saying again wait 24 -48 hrs this is the way u treat the customer with out response and they are not at all showing responsibile on my payment and now the amount is in fine iam paid 15 day before only so I don't understand how can this happen