Truecomretail — Iphone 13 Product Red

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Bought from Flipkart

Good Evening Sir, I, Dr.M.V.N.Pavana Kumara Sarma, a genuine customer of flipkart, bought an iPhone 13. But there are small scratches on my phone screen. I immediately contacted customer care. They asked me to contact the iPhone service center. I contacted the service center. But they said it is not related to the service center, so I contacted Flipkart itself. Then I contacted customer care again. They made a return. But the seller refused. Again I contacted the call center. They said we have forwarded it to the HR department. But no confirmation was given. I wanted to bring a few things to your attention.

1. It doesn't have the original cover packing that an Apple phone should have.
2. There is also a seal on the phone box called a tamper proof seal. (Usually there are no such seals on the Apple phone box.)
3. The wish master clearly did not show the phone to my wife (she received it as I was in a meeting in the office).
4. There are small scratches on the phone. (This is the main problem. That's why I'm asking for a return.)
I hope you will kindly consider the pain of a genuine customer after considering all the above. I have never used that phone. Please return it to me as soon as possible. I am sending you the photos of the phone for your review. I am also sending you the video of the same delivery.
Thank You.