Truecomretail — Why would you take customer's money and harass them like this?

I have received a damaged mi 4a pro 80cm tv on 24th may and i had requested for replacement. They said they will pick up by 3rd june but it is not picked up or replaced yet. My order id is 0d[protected]. Why would you take customer's money and harass them like this? You have already spoilt your reputation among the customers and now all that's left is to completely boycott the products sold by you.