Trujet Airline — Refund Amount Not Received trip id[protected]

Dear sir/ madam,
Our flight been cancelled on 3th of Nov 2021 for technical reason. Since that date i called customer care but phone alway buzy and not response.
Don't know why it took so long to refund money.
Other airlines gave money back already only trujet airline took long.

Same days while flight cancelled i asked for surface transference for our group but they didn't able to arrange any of them. So we asked for refund.

We never had any bad experience like this with any other airlines.