Tskhadi — The refund and return policy is very pathetic

The refund and return policy is very pathetic of tskhadi. Please do not pay in full when you order from them. I had ordered a saree which I wanted to return. There was no reply from tskhadi to acknowledge the return request. After multiple followups they finally placed a return request. The Saree was picked by them on 23rd oct and I am still waiting for my refund. Their customer service is pathetic, they never respond to any emails, whtsapp messages or do they answer the phone.
I regret my decision to purchase from tskadhi. highly disappointing.