TTD — Caution Deposit not received

I didn't receive my caution deposit amount of Rs 1000 till now.
as I vacated room in tirumala on 14.11.2021
I also got message of successful vacation of room but no refund.
allotment no :[protected]
name :SIvakumar T M and Rathika T S
Allotment date & Time : 13.11.2021 15:24
vacate date & Time : 14:11.2021 15:00
Contact no : [protected]
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