TTD — Not processing the refund

Hi, I booked for eDarshan on 07-Feb-2015 (2PM to 3PM). I made the payment and amount Rs 600/- is deducted from my account. But after the payment and tickets are not booked for me. So, please can issue the refund Rs 600/- back to my account Details:: Name: Naveenraj S Mobile Number: [protected] Transaction Number: VIN/Tirumala Ti/[protected]/0 Card used for payment: XXXXXXXX2716 Date & time of transaction:[protected]:09:32 Regards Naveenraj