TVC Skyshop — I have not received the order item placed

I got the below email but none of the customer care numbers are working, will they dispatch the order or not. If not then refund my money.
Dear [protected]@gmail.com,

Thank you for shopping at www.tvcskyshop.com

This is your electronic order confirmation for [protected].
Please save it for future reference. You will need this should you wish to contact us in relation to this order.

Thank you for authorizing payment for the amount rs 2, 890.00 being the total order value.

Details of your order
Order date - 28.04.2018 19:20

Order confirmation number: [protected]

Deliver to:
Srinivas senapathy
[protected]
Softvision 316-318 spicity hebbal industrial area
Mysore 570016
Karnataka
India

Bill to:
Srinivas senapathy
[protected]
Softvision 316-318 spicity hebbal industrial area
Mysore 570016
Karnataka
India

Payment summary
Payment methods: netbanking

Quantity product unit price net price
1 rashi ratna aur bhagya, pearl
Rs 2, 890.00 rs 2, 890.00
Purchase summary
Subtotal: rs 10, 990.00
Shipping: rs 0.00
Discount: rs 8, 100.00
Order total: rs 2, 890.00
Please note that all orders are subject to stock availability, and orders are typically shipped within 3 to 5 working days and take additional 1-3 working days of shipment time. For some destinations the shipment time may be longer, as mentioned in our shipping policy. During the sale period, some orders may take longer for delivery.

We will notify you when your order is shipped.in the unusual event that any item you have ordered is physically not available, or not in a condition to be shipped to you, we shall inform you accordingly, and cancel the item (S) from your order.in such cases your credit card will not be charged. Please see the shipping policy on our website for details.

We value your business. Hope you enjoy shopping with us.

Kind regards,
Tvc sky shop team

www.tvcskyshop.com is committed to your satisfaction. If you have a question about your order please contact our customer care department at [protected], or e-mail us at [protected]@tvcskyshop.com"

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