[Resolved]  TVC Skyshop — Phone Repair

Address:

Visakhapatnam, Andhra Pradesh

Dear Concerned, My Name is Fazal Ahmed, i am from visakhapatnam (AP), i have purchased a Nuclear sx 5.3 1 phone from tvc skyshop online on 06/05/014 vide order no:[protected] @9890/-. and used for one month and suddenly on 13th june i found the display of the phone stopped functioning, first it showed full white screen and after sometime that also stopped, but calls were coming. immediately i called the customer care number and informed the same, they told me that i have to sent the product to the service center which is only at mumbai at our cost (Courier charges) which i had done, sent the product through DTDC courier vide docket no:D17473494 dt 13/06/014. at the cost of 550/-. At the time of sending they told me that i will get back my product within one month after repairs, But now it is already four & half months now but still i did'nt get my phone back. Instead of calling to there customer service call center and mailing so many times i did not get the correct information about my product, for the first month they told due to non availability of spares it was pending, and for the next month they told the product has been repaired and ready for despatch, after that they told product has been water logged and will not be covered under warranty and the cost to be beared by the customer for which their technical dept staff will call me, (Till now nobody called me) in the last couple of mails they again told me that my product will be repaired within a week but after that mails also it is already 20 days now.what they are telling that my product which has been water logged is apsulutely false, they are fooling me, I request you to please take immediate action and do the needful to me. Thanks & Regards FAZAL AHMED VISAKHAPATNAM [protected] [protected]