Tvs Credit — 2Wheeler loan A/c not closed

I had availed a 2wheeler loan from TVS Credit for my "TVS Ntorq 125 Disc Race Edition" at a very high Rate of Interest(ROI). Below are the details of the same. I had re-paid the entire loan amount but NBFC "TVS Credit" is not agreeing to close the loan account and asking to pay more. Their loan recovery agents are harassing me with their visit to my home and calling me every month to pay the extra money inspite of me paying the entire money via ECS. There was EMI deduction twice from my personal bank A/c in the month of July 2022(3rd July & 5th July) but they have updated it once on their system i.e. for 3rd July and they have not update my payment for 5th July. As the company is denying to close the loan A/c I'm being charged penalty by my bank due to EMI bounce every month since August 2022. As a result my CIBIL score is also going down. I fear of not getting any future loan if my CIBIL score goes down below the bench mark and thinking of it I get panic attack. I'm taking regular(every 2 week) follow-up with them by visiting their office in Kalyani Nagar, Pune but they are asking me not to visit them and asking me to pay more than my EMI amount which is unfair. I request someone to help me closing this loan account as this is hitting me very hard. Attaching few docs like bank statement, Loan details, Receipt details

Customer ID: [protected]
Name: Umashankar Sarkar
Loan A/c No: MH3018TW0087204
Loan disbursement date: 21-Dec-2019
Loan Amount: 60, 900/-
EMI Amount: 3, 177/-
ROI: 28.6%
Tenure: 30 Months
Repayment Mode: ECS(Kotak Mahindra Bank)
EMI First Date: 03-Feb-2020
EMI Last Date: 03-July-2022

Request you to get in touch with me on the below details for any further more information.

Regards,
Umashankar Sarkar
Email: contactmehere24.[protected]@gmail.com
Phone: [protected]