TVS Credit Services Ltd — bike insurance renewal

Address:

New Delhi, Delhi, 110076

My bike insurance expired on 9th may 2018 and when i visited tvs credit office lajpat nagar for renewal, they told me your policy not ready with us and told me to call around 15th may for the same issue.
Despite of multiple time contacting tvs credit office still my policy not ready with them. Even i don't know why there is conflict in expired date of insurance policy in their documents which is 19th may and the policy with me which was 9th may.
The fault is at tvs credit end as i am paying my bike installments on time which includes bike insurance premium also.
If something mishappened with bike within this period then who will be responsible for this?
Please resolve this issue as earliest as possible.
Policy no[protected]
Loan no - dl3045tw0016250