TVS Credit Services Ltd — two wheeler loan / moratorium

Address:

Tvs Credits Thrissur

I have a two wheeler loan in tvs credits from from august 2018 (Ke3022tw0034420) my emi amount is around 2640 and i have been paying it correctly without any due till march 2020 due to the situation (Covid 19) i got a sms from tvs to give a missed call to...×××9 number to avail moratorium so i did the same i got the message and i got reply that you have applied for moratorium so i didint pay the emi for april and may and at may last i got again a sms for moratorium till aug through a link and mentioned that if your not able to process just send a mail to tvs with the subject moratorium so i did the same and after 7th of june wich was my emi date they submitted my cheque and i have received a call from tvs that you have 3 emi pending you have to pay the bounce charges etc and that person mr abhilash from thrissur was telling us that tvs doesn't gives any moratorium to customer moratorium is only for nationalized banks like sbi this is the matter as a customer is tvs cheating us or making us fools i didnt request you for any moratorium in fact you have send the message to avail moratorium as a customer is this fair you are telling to avail moratorium and your representative are telling that there is no moratorium as a customer i have been repaying my emi without any delay continuously from last two years pls find a solution

Thanking you
Anjana k a