TVS Electronics — Samsung mobile service, puducherry - not complaid - irresponsible activities

Address:

Pondicherry, Puducherry

I have been using a samsung mobile "GT-S5303" for past 2 years, now i was suffering from following issues 1) battery discharges within 30 minutes without any usage 2) mobile gets heated while charging 3)mobile data, wi-fi get ON automatically. so i approached the "Samsung mobile service center, Pondicherry" on 24.12.2015 at 5 pm. They asked me to wait and at 5.30 pm they asked me to write my name on a register and again asked me to wait for sometime. I have been waiting till 6.30 pm (almost one hour after registering my name), no response from samsung team, I approached the person on counter no.1, he told me to visit counter no.3, the lady on counter no.3 told me to visit counter no.2, they were irresponsible to attend my complaint. so i asked them about their chief officer, they said " Mr.Senthil " he is the chief officer, they told me to wait further and Mr.Senthil will attend your complaint. Mr.Senthil didn't came out of his room. so again i visited counter no.3 and told my problem, without even touching the mobile she said "repair cost will be around Rs.4000/-", and i asked what is the problem in my mobile, she said may be circuit board will be damaged so they will change the entire circuit board, i asked them whether they can replace the damaged part alone, without testing my mobile they said they will only change the entire circuit board only, and i asked i[censored] change the entire circuit board will the problem in my mobile will be solved completely. They said, they will not give any guarantee . 1) They don't know how to treat a customer 2) They were not service engineers, they are Astrologers who can tell the problem without even touching the mobiles. 3) They don't give any guarantee for their service, and i have to spend my Rs.4000 like gambling I am disappointing about your service, please treat your customer with some basic manners.Pl do need full. by V.S.DINESH Mob: [protected]