TVS Motor Company Complaints & Reviews

Hello,
I recently dropped my vehicle at one of your service centers in bangalore
Sri hari motors, no 20, mookambika complex,
New bank colony, amruthnagar main road
Konankunte
Bangalore ­ 560062

On vehicle pickup, supervisor mentioned that the belt was local and that should be replaced. Unfortunately, the belt replacement was done at the same service center 10 months ago. Later, supervisor accepted the fault and assured me the replacement. Further argument with the incharge person revealed that the duplicate parts are used sometimes. Also, the pack of new spare part looks genuine but the parts in the package is not original. Not sure if the service center is using genuine parts or not. I personally enquired about the service center with other customers and got to know that service is pathetic and not worth the money charged. Please look into the matter at the earliest. Have attached the invoice for details.

Hi I bought a tvs wego in November 2014 from kk tvs najafgarh. From the start I started facing problems with the scooty.
In one and a half years its driven head and the belt has been changed three times, spark plug is not stable, so many times I have pulled it on road to kilometers, the headlights are also defected as water goes inside while washing and rain thus head lamp is to b changed several times, after all this in last service the cost of service and parts was almost 3000 Rs, and after some time the scooty stopped working and I come to know that the engine oil is finished, I really can't understand how it is possible, the service center service is not satisfactory, the employees don't know how to talk to clients, I have extended warranty upto five years of scooty but whenever there is some problem in parts then I have been told that they are not covered under warranty.
This all is like hell.
I really didn't wanted to do a mail like this but the pain and embarrassment is now beyond the imagination.
Is there any way to get rid of all these painful problems ??

Regards
Amit Kumar
[protected]

Scotty no. DL4S CE 9089

My bike is TVS apache 160 rtr
Last paid service is not good only average
My bike sudenly skid today... then i see rear tyre position is totaly blocked...
Because drum bracks joint braked..
So i called a local machenic. He told me the drum brack joint scroo is not tight in service time... and brack padal also damaged now...
So now i want new bracking system and brack padal now...

Mein kashipur sa ranikhet ja rha tha achanak sa meri bike ki chain awaaz krne lagi meina apni bike ramnagar sub dealer satguru tvs per dikhai to meina mistri sa kha jara chain check krdo usne check ki aur kehna laga ki chain set beikar han change krna padega meina usse kha ki agla spocket daal dijiye abhi mein ayeka dalwa lunga kehta han ki ata hi nhi agla spocket pura set hi padega aur uska bolne ka tarika mistri puri baat sune bina hi chala gaya na hi koi waha supervisor rkha hua han jo han bhi woh baat tak to krne ko tayar hota nhi han meina apni bike haldwani mein dekhai to usne kha kuch nhi hua han bus chain ka lock awaz kr rha han aur usne lock nikal ke dubara laga diya meri bike thik ho gai pls aisa person ko authorized service station per met rakhiye jisse ki company ka sabse trust level brand sa bhi customer ka bharosa uth jaye ...yeh mera saath aaj paheli baar nhi hua han chain tak to tyte krta nhi waha ke worker ramps kha lagi hui han supervisor kha baitha rhta han baithna ka tamiz tak to han nhi customer sa relation company ko aga badati han kya company agla spocket nhi bnati han ager bnati han to kyu bnati han fir jab pura spocket hi change krta han worker chahe khrab ho yeh na ho apni marzi sa jissa pata han woh to bahas kr sakta han jissa nhi pata uska to ullu kaat deta han yeh worker apke ...

Sir i purchased a new apachi rtr 180.In coimbatore, vilankurinchi national motors., tvs showroom in november 2015., by the tym of 2nd service i complained that the right side scoop is more vibration., the showroom manager and working persons said that they ill order and, in a week. Now the 3months passed, till now they are not responding properly for any of my quireies., and they din change the product also., its getting very hard to drive in that vibration., very worst customs care., they are spoling tvs brand name.., now i need a solution. Hope that my complaint could be taken into your consideration..,

Hi,

Its been a no pleasure doing business with tvs services. Last time also i had faced big issue despite informing in advance that i wont be available to collect the vehicle (Tvs - wego) from kalamkar tvs, baner in the evening.
I was facing an issue with fuel leakage since last three days and so i talked with mr. Hemant and submitted my vehicle gettig assured by his words that my vehicle would be returned by the evening and a drop would be arranged for the same. I told him clearly that all the fuel had been leaked so pls make it sure that issue should be solved and also it would get dropped to my place later in the evening. But post that i didn't received any call from anyone of tvs saying my vehicle is ready and the issue has been sorted out. Only after calling hemant in evening around 5 i got to know that he is in hospital and somebody would call me from the service centre. Later i received a call from the service centre only to be told that vehicle is ready and i need to pay rs. 57 and can collect my vehicle. I told him, that i cant come, pls send some one to my place, its hardly 500mtrs and i would also pay him in the person. But the person didn't agreed and also when i told him to keep the key of my vehicle with the security, he didn't agreed on that too. I told him that i would come tom morn and pay in cash as i'm a genuine customer and hold a good rapport in market but he ignored that too. Later, i somehow managed to send my brother over there in rush situation to collect my vehicle as i was required to go somewhere imp.In evening, but to my wonder, the work even didn't happened in my vehicle. The fuel was even then leaking, i have an image and a video proof for the same.
Any now now lets talk about the issue in particular :

1. No respect for two year old customer.
2. No customised service when already been told about while taking up the vehicle in the day time.
3. Forget about the customer service, the work or the service for which the vehicle had been submitted at 12.30 of the noon time hasn't been accomplished till evening 6.30pm???

Hi team,

Initially i am glad to be jupiter family member for tvs.. But post 1 month of purchase i faced engine starting problem with my jupiter vehicle. The vehicle neither start by self start, with help of chouk nor with help of kick rod. Immediately took to service with 80kms runrate only. Even i didnt finish 1 year of warrenty and facing so many issues, purchase vehicle date (Date of purchase: 22nd july, 2015 with complete cash payment. Though we are giving regular servicing facing the same problems. Recently i have done 4th free service (21/04/2016) and today (11/05/16) my vehicle stucked on middle of road and not starting. Which is really not good and lost my emergency client meetings.
I need a service agent should come to my office at gachibolwly, hyderabad and rectify the issue within 24hrs or other wise want to take it as very serious matter.
I hop you understand how much problem iam facing with it. That is the way i am giving this feedback on the service and jupiter tvs brand.
I am realizing i chosen wrong decision to elect tvs jupiter. I complained so many times also for service related.

Vehicle details:
Vehicle num:ts07er3421
Engine num: bg$gf1601751

Vehicle purchase & service details:
Susheel motors private limited
Tvs motor company ltd.
6-19/3/5/b, opp: metro huda truck parking,
Hyderabad, telangana - 500072
Phone num: 23817646


Regards,
Pathiki madhuri
Cell number: [protected]
Land line number: [protected]

I have purchased TVS - Zest 110 from Vishnu TVS - Vagarayampalayam, Coimbatore - 641659. I purchased on 25 Dec 2015 and yet to date I have not received my vehicle book that too after many follow ups. This seems to be not good as per customer concern. take some appropriate action and need my vehicle book at earliest. We are totally dissatisfied with Vishnu TVS and TVS group.

Am going to tvs showroom shree balaji automobiles, dss 120, 121
For severis my tvs jupiter hr 20 ag 5381..
But after serviers cleck sunglasses but not avibaleve in jupiter
Befor check my sunglassess tvs servess holder..
I ask to tvs manger but no solve my problem.. Am not setifise tvs srives
I ask you am so sirous and you not solve my problm then am going to consumer court...

I have purchased TVS jest, 1 year back. Its run 4 years. I missed first 2 service because of out of station reasons. I have given 3rd service from tvs sub dealer(as they say). after some time. during running condition, Strange sound came up and Kicker jammed and self start not happening. This happened during running condition. This is scary as it would caused a accident, like sudden jam while running and Luckily god saved my wife.

Now when i asked TVS showroom guys and company guy. He says. you have used extensively kicker or assembly problem.
My question is. ladies won't use kicker and only once it was used, when i showed her, for any emergency purpose. How come extinsive use of kicker.
If assembly problem, we don't do assembly. its done by showroom guys.

4000km run vehicle, we have to replace crankshaft and since we missed two service we need to pay money.

My question to tvs company. 1. what was real problem for this, since its safety problem and would caused severity because of Jamming.

2. If i missed two service, what did they do in 3rd service, did they didn't do proper assembly.

3. OR TVS engine good enough for 4000km and crankshaft thread will worn out.

Lot of mental toruture from so called sub dealer and no warranty. I was not happy with the workshop they have. They don't know to use mallet else they use hammer to parts.

They didn't give warranty and i was not ready to get it done at that pathetic sub dealer workshop.


Request. my only problem is trusting TVS Zest, which has given problem.
I don't mind paying for parts, but without knowing reason of problem.

My Loan no: TN3002TW32999

Hi Sir,

This is Lucas Joseph, I wanted to apply for top up loan from TVS finance (as per the call and message i received); i approached the showroom and met a person name : hari, at SBM TVS showroom, pervallur, chennai.

i submitted all the documents on 29th April, he told me that first preference will be given to Veichle loan due to month end and hence asked me to wait for one week. I waited for one week and went to the showroom on 7th May. They asked me to come on Monday; i went on Monday 9th May and signed the documents and application form. They said that they will send person for verification. till date no one has come, and there is no update given to me...everytime i need to follow up, even i call the showroom no one is attending the call...why you people provide offer to customers and when they want to avail the offer, you are mistreating team...? this is absolutely ridiculous.

Can someone look into my application and let me know the status...?

Hi I'm thilak form Mangalore I have TVs apache 180 new I regularly service may bike in novel motors Mangalore thokktu bt service is really very bad they are not taking may bike to service bcz there is no technition to service may bike I never seen this type of worst service Eva plzzz help and may bike has cylencer rusting cmlent and oil leakage in engine head plzzz tke action to that fake service center

Dear sir

I have purchased tvs apche rtr 180 abs rs.95, 000. From aligarh in february 2012. One of the internal part (Magnet and coil) were damaged due to loose of nut bolt inside magnet. I have taken to local tvs authorised dealer in mainpuri (U. P.). He didnt accept my bike for repairing due to non availability of parts. Motorcycle is not in running condition and they told me that take it aligarh show room from where you have purchased. I have complaint on tvs complaint number. But unfortunately i didnt get positive answer from them. Now i have no option to repair my bike. Please help me out.

I want to purchase a tvs wego disc brake scooter dual tone red/black colour from any of the reputed tvs dealer showrooms in kolkata but all are sighting non availability of tvs wego and asking me to purchase tvs jupiter instead. Why should i as a customer have to face such discrimination in a metro city like kolkata. Please look into this matter on a priority basis.

Thanking you
Cedric nazareth

Dear sir,

I have tvs star city+ bike 2015 model after 7 month my bike speed meter become stop working i complaint at agency workshop at Ludhiana they repaired but after 5 month is once again is stop working. According to
workshop manager the warranty is expired but when i bought a bike salesgirl ask me 3 year warranty please resolve my issue on top priority i will very thankful to you

regards
Gopal dass ([protected])
Reliance JIO infocom
LUDHIANA

Hi sir,
my name is somasekhar from tirupati, andhrapradesh. recently I brought a new tvs xl heavy duty from vijayabharathi tvs showroom in d.r mahal road, tirupati.i have some complaints regarding this tvs showroom
1. when i brought my bike they said if you doesn't keep extra fittings we wont give you service book. for service book we purchase extra fittings. they are making cash by blackmailing people.
2. they said first 3 services are free then 2 services are paid. in first 3 services they just cleaning with oil and giving back to us. they doesn't take care about our repair complaints.
3. this is very important compaint. when we gave a bike to service they just removing our extra fittings like saree guard, some clamps and indicator buzzer. when we ask about that they simply said "it is not there when you gave bike to us". free service is just to make our bikes to spoil and damage by ourselves.

If you doesn't take this compalints seriously defenetly i will go through legally for consumer court.
Defenetly i won't recommend bikes from this vijayabharthi dealer to my friends and well wishers.

My apache rtr 160 6 months old rear disk is heavy heating heavily, carbratorfuel leaking millage problem in my bike full tank is taking 18 litres why. In tristar motor their is no proper response they are treatinng like a beggers why we r not paying bill aha u r gave bike free aha for me we had paid cash and only na taken then for wt blady dash they r doing like this.

I bought tvs jupiter on 21/01/16.i get done 2 sevice but milege shown in tv ads in 62kmpl but mine was giving only 35kmpl. is it type making people fool by showing on tv ads that it was giving 62kmpl but reality it was giving only 35kmpl. i already told about sevice mechanic but anything didnt done. so it thats means ads are fake and you are making us fool.plz see on this issue

I purchased tvs jupiter on feb 02/2016 initially i found some defect in handle bar and fork. Informed same to mechanic during 1st service but they said all are perfect its new vehicle. Also corburator problem.. Again went their told its very difficult in riding during breaking vehicle goes right side... They said vehicle is good no defect at all. Finally when i checked with outside mechanic, he clearly shows defect in handle bar/fork that y while riding vehicle goes right side... Going to leave 2nd service now.. Will check how they respond...

Dear sir/madam
I puchased tvs jupiter(zx) scooter on 5th jan 2016 from brij tvs mathura.
This is very glad to say that service centres of tvs is very useless. Shokers of my tvs jupiter is in very bad condition they does nt work properly. I have complaint it to tvs head office they said to go service centre . I have go to service centre 5 times but doesn't do anything they decrease or increase the air and said that this is working properly there is no to change it. This is serious problem for me so pls take some strict action company. So they can change the shokers.
Thank you
Kamal kumar goyal
Shop no 6 kanha heights
Jaisinghpura mathura
[protected]
[protected]