TVS Motor Company — branding ceat tyre in tvs showroom. not received guarantee certificate for ceat tyre. estimated price 3000 but invoiced 5184;poor service, charging hi

Address:

560056

16.10.19 morning gave my tvs apache bike for service and asked to replace my rear tyre which was [protected]@ prakruthi two wheelers, ganapathi nagar, peenya, bangalore 560058. And request as below.

- replace rear tyre with tvs brand tubeless - indicated price was 1800 inr (Invoiced 2450 with ceat tyre, no warranty or bill of ceat purchase shown or given)
- price estimate for complete service with tyre said was 3000 inr (Attached supporting gate pass)
- assured delivery of vehicle was yesterday evening 5.30 pm (16.10.2019)

They had told that any part above 25rs shall be called and informed. But they have replaced (Not sure) and invoiced the way they wished.

Customer complaint :
- they have changed rear tyre with ceat tyres and not with tvs in tvs showroom. (Are they representing tvs or ceat and i was not informed on same before and after change).. Charged me 2450 against promised price of 1800 inr.. They also didnt provide me warranty certificate of tyre nor showed me ceat tyre purchase bill to know on authenticity.
- they have replaced coupled of parts without telling and invoicing. When i asked i need to talk to their owner mr keshav reddy, his desk staff savitha who took the invoice amount didnt provide. After when she was forced to call him, he is not willing to talk.. Charging high replacing unwanted parts and when asked to talk not willing??
- as they didn't deliver on 16th as assured and delivery happen to be on 17th.. I had to make my other convenience for which i have spent ~500 inr (To and fro to my residence from service centre)
- finally they have invoiced me 5184 inr against estimated cost of 3000 inr and i tried calling tvs customer care [protected] they also didn't responded nor took my complaint and acknowledge.