Tvs Motor Company — Car service - inordinate delay in delivery & indifferent attitude

Address:

Tamil Nadu

Dr K R Shyamsundar, IPS.,
Former DGP TN &
Former National Human Rights Commission Special Rapporteur, SZ - I
COMPLAINT

I am from Madurai and due to the loyalty of Madurai, I always preferred TVS.
2) However, of late, inordinate delay and indifferent behaviours are noticed in car service units.
3) On 8th March, our Nano - TN58 - W 3921 was admitted at TATA Motors, TVS Automobile Solutions Ltd for Break work. During every reminder, tel operator though promised that concerned would contact no one did so. On Feb 10 it was informed that break and its connected works; oil change and AC would be attended.
4) On 12th it was informed that unless rear drum work was attended no purpose would be served in attending to break work. Ur staffs were requested to return the car by Monday. However, Manager Muthukumar stated that the car though was made ready on 14th itself was not sent for want of driver. The field staff was categorical that break work has not been attended. But bill amount was not proportionally reduced for not attending to break work by Manager.
I did state that every day my spouse is shelling out Rs. 400 to attend to her College work and therefore requested to deduct Rs. 800/-. He did not agree. Even though we waited, waited the car in question was not deliveredth on 16th.
Notwithstanding sms to Mr. Muthukumar twice on 17th Thurs and also to Mr Ravikumar [protected] at 1134 & 1337 with request to advise there was no response.
Finally Mr. Muthukumar contacted at 15:05 stating as per the advice or Shri Ravikumar he was contacting. He did not promise to deliver it though he was requested. Till 17:55 it has not been delivered
It is requested to advise Mr. Muthukumar to get the car delivered and with compensation for the inordinate delay of 4 days
Initiate appropriate corrective action please