Tvs Motor Company — Cracks in tvs jupiter tyre

I purchased tvs jupiter in january 2016 and till date it has run less than 4000 km. But the rear tyre has developed multiple cracks throughout the circumference of the tyre.

Vehicle registration no. — cg-12 an 2700
Vehicle purchased from — tulsi tvs, korba (C. G.)
Present location and service centre — logtech tvs, trivandrum (Kerala)

I contacted the authorised tvs service centre m/s logtech tvs, trivandrum for replacing the faulty tyre but they have straight away refused to do the same under warranty.

Kindly instruct the tvs dealer / service provider to replace the tyre as this is a manufacturing defect and it is still under warranty.

For any clarification kindly contact at this no.
Mob:[protected]
E-mail: [protected]@gmail.com