TVS Motor Company — Formal Complaint Harassment, Unprofessional Conduct & Intentional Delay at TVS MAPL Showroom (TVS - Moissanite Automobiles Pvt L

Address: No A20, GT Karnal Road, Industrial Area, Adarsh Nagar, Model Town Azadpur New Delhi - 110033 +918879757172

Dear TVS Corporate Grievance Team,
I am writing to formally lodge an official complaint and escalate a serious issue concerning misconduct, harassment, lack of transparency, and deliberate service delay by Mr. Divyansh Gupta, who introduced himself as the person handling the Accounts Department at the TVS MAPL showroom.
I visited the showroom to apply for a duplicate number plate for my vehicle (DL8SCY9271). Initially, an employee, Yogesh, informed me that the total charges would be ₹700, inclusive of the number plate, government portal application fee, and fitting charges. Upon my request for transparency and documentation, he provided a charge bifurcation of ₹350 (government portal fee), ₹150 (showroom application charges), and ₹200 (fitting charges). He also clearly stated that the entire process typically takes 4–5 days.
As a TVS customer for over 15 years, I requested clarification on the high service charge and asked for the government portal fee acknowledgment slip. Following this, I was referred to Mr. Divyansh Gupta.
Instead of addressing my concerns professionally, Mr. Gupta behaved in an arrogant, disrespectful, and confrontational manner, raised his voice, and failed to provide clear explanations or valid documentation. He also misled me by stating that the showroom owner was unavailable and claimed that even the owner would have charged the same amount.
More importantly, in what appears to be intentional harassment and misuse of authority, Mr. Gupta instructed his employee Yogesh to delay my request deliberately. To contradict the initial timeline of 4–5 days and merely to assert his dominance, he wrote on my temporary receipt that the process would now take approximately 15 days, citing the unavailability of another staff member to apply via the government portal. This sudden change was neither justified nor communicated transparently and was clearly done to retaliate against me for seeking clarification.
Eventually, Mr. Gupta refused to accept my payment and directed his staff not to issue the number plate, simply because I demanded a proper charge breakup and acknowledgment. Denying service and intentionally delaying a legitimate request under such circumstances is unethical, unacceptable, and deeply troubling.
This incident has caused unnecessary stress, inconvenience, and loss of trust. Such behavior reflects poorly on the dealership and seriously damages the reputation of the TVS brand, which I have trusted for many years.
I respectfully request TVS Corporate to:

Conduct a thorough investigation into this matter
Take appropriate disciplinary action against the concerned individual
Ensure transparent and documented pricing practices
Train dealership staff to maintain professionalism, respect, and ethical customer service

Please note that if this issue is not addressed satisfactorily, I will be compelled to escalate the matter to the Consumer Court and, if required, share my experience on social media platforms to highlight the treatment received.
I trust TVS Corporate will take this complaint seriously and ensure a fair and timely resolution.
Yours sincerely,
Himanshu Nogia

Divyansh Gupta, -[protected]
Category: Dealer / Showroom Complaint
Showroom: TVS MAPL
Vehicle Registration No.: DL8SCY9271
Chassis No.: MD637GE55M21100484
Engine No.: GE5HM2907728