TVS Motor Company — issue with the application.

Address:

14-1/1, FF3 Sri Devi Towers FF-3, Tulasi Nagar, 5th Lane,Autonagar

I purchased the TVS iQube S version in December 2022 and was offered an advanced subscription plan with features such as theft monitoring, geo-fencing, charging stations, and navigation. However, after the yearly subscription expired, I encountered difficulties when trying to renew the advanced plan. Despite numerous attempts to pay for the subscription plan using my iOS device (Apple), the company has not provided a satisfactory response.

I recently raised a complaint regarding this issue, and the company is now claiming that my subscription plan is activated and working fine on Android devices, which is not the case. When I bought the bike, I was assured that everything would be taken care of, but now, after one year, I am unable to access any of the premium services that were promised at the time of purchase.

I demand a prompt and effective resolution from the company regarding the subscription plan issue.