Tvs Motor Company — Manufacturing defect of TVS JUPITER ZX - Smart connect

Address:

The Bangalore Press, No.88, Mysore Road, Chamarajpet

This is with regard to the TVS JUPITER ZX - Smart connect which was purchased by me from your TVS authorized showroom Prakruthi Mobikes (Deepanjali nagar), Bangalore on 5th August, 2022. (Registered on 9th August, 2022) Please find the vehicle identification details below:

Chassis No: MD626CG50N1E19621
Engine Number: EG5EN1906107
Registration Number: KA02 KP 3310

The issue which was started after the first service which was done by the same service center where the vehicle was purchased, the service was done 02/09/2022 just before the one month of purchase when the vehicle was crossed just 450 km. As there was a noise on the engine and low pick up, I visited the service station many times after the service, but they are saying run for a few days and it has been repaired, however, the problems mentioned below are not yet solved.
The issues with the vehicle are below:-
1. Low Pick up - Please find the attached video for your perusal. Unable to cross 40 km speed with power mode in normal road
2. Engine and Tappet noise
3. Cold Start engine cut off - vehicle will stop automatically while driving and unable to start for a couple of minutes
4. Alignment of the vehicle is wrong - Please find the attached image for your perusal (Wrong Alignment body of the vehicle and Tyre)
5. Low Mileage - Brand New Vehicle is giving 34 mileage with Tank full mileage test.

With all the above problems, i have contacted the Prakruthi Mobikes service station, however, they are unable to identify the problem and moreover to check the issue, the entire service station does not have Tab (instrument) and they are able to get it after 3 to 4 days of time. even then they are unable to identify the issue and they have a lack of trained mechanics as well. Hence, it made me look into the different TVS authorised service station.

Then I contacted PRN TVS in Chamarajpet, Bangalore on 23rd September, since then and even today they are trying to identify the issues and they also contacted TVS Technical officer who is based in Hosur to identify the issue. However, after more than 15 days still the vehicle is in the same service station to identify the issues mentioned above. They have changed the injector, torte body and many other things which was suggested by the TVS Technical officer, however, even today the above issues have not been resolved.