| Address: New Delhi, Delhi, 110059 |
| Website: www.tvsmotor.com |
I had purchase a TVS Jupiter from S.K. Traders, opp. metro pillan no. 751 Nawada, New Delhi, thanks to you, When I purchase my Jupiter there is no problem, no extra voice, no sound, no disbalancing, no alignment out etc. but after 1st service at Dynamic TVS at Rajapuri, opp Dwarka sec-5, I had very disturb with my JUPITER service experience, nobody can solve my problem which is declare by me on job card at the time of service, same as 3rd service no one can service properly of my Jupiter then I had complain to the manager of Dynamic TVS Mr. Raghav, then he told me don’t worry sir I service your vehicle again properly but nobody can take seriously then I was come back at home with my vehicle without resolve my problems.
Next time at the time of due of 2nd service I had again visit at Dynamic TVS for service, but same problem as facing at the time of 1st service, after that I had complaint to Mr. Raghav again, he says I’ll check, after the 2nd service I have facing some problems in my JUPITER like noise in front portion, vibration disturbance in all body, feel specially in handle when drive the Jupiter even at smooth road, Alignment out (as per tvs mechanic), chu.. chu… sound at nearby side mirror joint etc. I had contacted to Mr. Raghav (Service Centre Manager) Mobile no. [protected], he says me “sir please visit our service centre I’ll solve your problem” then I had visited at Dynamic TVS for solution my problem. But after the many visits & talks over the phone or face to face the problem not solve. I had very bother, After that I had contacted to Mr. Apoorva ji (Service Center Owner) Mobile No. [protected], I had tell/show him all the problem very deeply but after the 2-3 visits he spoke to me “sir all vehicle have this problem even brand new Jupiter I’ll show you” when I said “sir if you are not be able to solve my problem it’s ok but don’t give me wrong information".
After long time fight with Dynamic TVS, i had contacted at your customer care no – [protected] and contacted to senior person Mr. Raghu and I had a complaint (No. 79095)and share all the problems with him and They give me the no. of Mr. Somnath Ji, (Area Manager) M:- [protected], then I had contacted to Mr. Somnath ji and He has told me “Manoj ji don worry your problem not solved with the Dynamic TVS thatswhy I forward your complaint at S.K. Tvs, Mayapuri, please visit at S.K. Tvs Mayapuri when you have time. When I had go to S.K. Tvs Mayapuri then meet Mr. Bhupender ji (he is only one man who attend me every time when I had go to S.K. Tvs Mayapuri and trying to solve my problem) few days I had contacted with Mr. Somnath ji, they pickup my TVS Jupiter 3 Times from my Residence for repairing and I had 3 visits at mayapuri for the same but my problem not solve so far, after few days he ignore me and no reply my phone calls & sms’s. I had try many time to contacted him but Somnath ji not answer my calls & sms’s. after few days I had call to Somnath ji from other new number and they picked my call and I asked him why you not pick my calls he said iam busy somewhere etc. and then he request me to please come on next Sunday[protected] at S.K. TVS Mayapuri I’ll personally checked and resolve all the problems in front of me. Yesterday I went at mayapuri met with Somnath ji and discussed my problems and then he says “sir please wait me aapki gaadi check karwata hoo or mechanic ko samjha deta hoo ki kya or kaise karna hai, don’t worry” after this discussion they join someone and I am wait outside. After 45 mnts I saw there my Jupiter still stand at corner nobody check/working at my Jupiter
then I tried to tell to mr. Somnath ji sir no one checking my Jupiter please send someone for my Jupiter. After 2 hours Mr. Somnath ji, Mr Shukla ji and Owner of the service centre they all taking some snacks with tea and after that suddnly go outside the service centre without telling any information, when I called to somnath ji “sir please arrange another vehicle for me and you take my Jupiter for one or two days as per your convinience for hassle free working but he says “sir me kaha se karwa sakta hoo aap service centre me baat kariye wahi aapko aarange karwaenge dusri scooty” after that I had talk to mr. shukla ji “sir please arrange another scooty for me you take my scooty as per your convinience” then he says sir abhi ho jaegi aapki scooty 15 minutes me” but my scooty not ready for next 30 mnts then I told to mr. malkeet ji “sir please ready my scooty right now in any condition I had take my scooty and go to home.
I had facing this proble from november – 2016 but not resolve so far that’s why iam diecied to please exchange my scooty with new one “ I think there is a manufacturing proble with my Jupiter”
So you are requested to please change my Jupiter with new one, if you want so iam ready to give you 5-7k for exchange price for my current Jupiter with new one.
And please take a action to the below mention persons and give the reason why they not resolve my Jupiter’s problem so far. Please tell me what’s the reason for not resolve my problem. The persons name and contact no. are below.
Mr. Raghav, M:- [protected]
Mr. Apoorva ji, M:- [protected]
Mr. Somnath Ji, M:- [protected]
Mr. Shukla Ji, M:- [protected]
And
Mr. Mlkeet ji, M:- [protected]
Sir If I’ll not received any reply from your side against my complaint so I’ll go with consumer court within 3-4 days.
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