TVS Motor Company — Non co operation of service centre staff | |||
From where complaint is starting, so writing in detail...I have tvs jupiter since 2015.My vehicle has issue of problem in self start & later on sparking of wire while self start.So i went to tvs service centre in ankleshwar (raviraj).They checked first time and done wiring check, also oil change and change of bearing in wheel.On next day wire sparking as it is and burning smell increased.So again i went to service centre.They checked and advised to change harness wire which cost around 1100 rupees.I have done it from them.After 2 -3 days again probelm started and vehicle is not starting on selt start.As i have harness wire and so buring smell is there, so i went to auto garage near my residence to check out battery problem.Battery was down so i give it for recharge.Next day again issue after battery recharge, so i went to other battery charge centre from where i bought it.They checked battery and said battery was replaced by other battery.I dont know where it was happen.So i bought new battery at a time.Because i dont want to blame anyone it was my mistake i didnot check battery when first time it was out.Then i can cleary say it was changed in service centre.After taking new battery garage person said there was some problem in wiring because vehicle is not self starting.So i again went to service centre to tell them about this probelm.Now my actual complain starting.Person in service centre is not admitting that there is any problem in their work without touching my vehicle and order for new spare part (something like rr) to require to fix it.I have given detail though he is not ready to listen properly.Continously saying no problem with our work you have to put your vehicle here we will fix another spare part .Not ready to check old work.Why he behaving like that ?? any special instruction given from company higher authority not to check old work and to add new work and get money everytime or he is super talented or god, that he is saying is all correct.I didnot fix my problem there and went to local auto garage.My vehicle was fixed within 1 hour and costs only 150 rupees.From that day today almost 1 month completed no issue with my battery or self start.My so much valuable time was wasted (as i am medical professional), have to replace new battery.My question is that after fixed your work if someone is complaining than what is issue in recheck ?? you have mr.Amitabh bachchan as a national ambassador but from now i am also local ambassador for your company and service centre.You can mail me on [protected]@gmail.Com. I have all original bills for further if issue persist or my vehicle has furhter damage. Was this information helpful? | |||
TVS Motor Company customer support has been notified about the posted complaint. | |||
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+91 44 2827 2233 [Regd. Office]
Jayalakshmi Estates 5, Floor 8, Haddows Road, Chennai, Tamil Nadu, India - 600006
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