[Resolved]  TVS Motor Company — Spark plung breakage inside combusion Chamber

Address:

Chennai, Tamil Nadu

Dear TVS Service team, I am Joe, from Valeo. I have purchased Scooty (TN22 CT 2810) from Brilliant TVS at Tambaram, Chennai. I roughly remember it was April 2012. It is been used by my wife for roughly 20Kms /week in last 2 years. We had our last service @ Brilliant TVS during Feb'2014 But we have a problem identified on earlier Aug'14 that the Spark plug chipped off in to cylinder and it is damaged Piston & Cylinder. It is costing more than Rs.20, 000 as per Brilliant TVS. Brilliant TVS team is also arguing that due to Oil not change from Feb'14 (from Aug'14 to Feb'14) there are possibility of cylinder breakage. But i am not agreeing this statement which is not logical. Because i am an Automobile Engineering Graduate. I have taken back my vehicle from Brillant TVS. I am writing to the Manufacturer for logical reasons. My point of View: - I know what is usage of my Vehicle so 'Oil change' should not be a problem. Because still my another 2-wheeler from Bajaj which running more than 9 months w/o Oil changing. - Secondly if Oil is the problem it should break Piston & Cylinder - Spark plug chip-off could be an Option. Spark plug cant be damaged by a user as it is inside the Combustion chamber. My concern is, with out any mis-behavior from ourside, we have been penalized by a huge amount. I want a Clarity from your side on this topic.