TVS Motor Company — TVS Wego purchased from Kalamkar TVS

Address:

411021

Hi all at TVS,

I have been an ardent TVS admirer and this brand has been a part and parcel of our house ever since my Dad first owned a TVS champ way back in 2000. So when it came to purchasing a Scooter I had no doubt but to go for a TVS scooter. The only confusion for me then was to select the right scooter since this was going to be the first time riding any scooter. I finally test drove all the TVS scooters (Pep, Jupiter & Wego). I just fell in love with Wego and the TVS fan in me immediately made me pay for the scooter in cash and take away the same on the very same day. While going for TVS scooters, there were a lot of naysayers who continuously told me not to go for TVS scooters. They were suggesting other brands such as Honda Activa, Hero Maestro etc. But I wasn't going to cheat on my favourite brand and so I went for the Wego.

I could notice some small problems (noise from front mudguard, noise from front shock absorbers) from the first day of riding the scooter but I was very confident because of my past experience with the TVS brand because I knew that TVS hired magicians in their service centers who with a swing of a wand made the worst of problems go away. But alas, my expectations were highly overrated. Because when I took the vehicle for its first servicing the people at Kalamkar TVS, Baner road, Pune, your authorized dealers, tried to hide the issues that we were trying to bring to their notice. For the squeaky noise from the front mudguard the person said, "Sorry Ma'am, we are facing this problem in all Wego scooters. There is no solution for it" (I was more pissed for the fact that this person was trying to shake my brand loyalty than anything else). For squeaky noise from the front shock absorbers pat came the reply "This same noise comes from all Wego scooters". He brought out another scooter trying to convince me that an irritating squeaky noise is common to all TVS scooters (while clearly there was no noise from the other scooter, the guy was saying that there is similar noise from that scooter as well). After convincing the person to look at the problems and give it a try we left hoping for smoother rides from our Wego.

The problems continued and in fact, newer issues piled on immediately after the first service. As soon as I got my scooter back from first service (from your authorized dealer Kalamkar TVS in Baner road Pune) the old issues persisted and a new problem started. The scooter now would randomly stop somewhere in the middle of the road. After hearing enough swear words (despite being a woman) I again took My Wego to your authorized dealers Kalamkar TVS at Baner road. Again there a barrage of explanations for the problems and once again when my husband and I convinced the service center to at least look at the problem they agreed to look into the problem. They kept the scooter overnight and returned the same to us on the next day in the exact same condition. Again the same problems persist. It is at this juncture that I thought to shoot a mail to the company itself. At this juncture, I am a confused TVS fan. I am starting to doubt my own loyalty towards this brand. I am sure one poor customer experience will not affect even 0.001% of your sales and hence I write this mail on a purely emotional basis. If I see some action from your end then I can confidently convince those initial naysayers and ask them if the brands that they recommend looks after their customers as well as my TVS. If even after reading (or not reading) this mail, I don't see any change I am going to be a normal scooter owner and going to agree to my friends that I made the biggest mistake and that the brands that they mentioned may actually be better than some random TVS.

Holding great hope for a reply,

Jyothsna Rajath

Jyothsna Rajath
8:26 PM (1 minute ago)

to Service
Hi,

The pain continues with Kalamkar TVS Baner road Pune. My TVS Wego which had so many issues (as mentioned in my trailing mail) was "serviced" by Kalamkar TVS but seems to have got a new problem. When the scooter's handle is turned towards the right they somehow lead to braking of the two-wheeler. This issue has lead to skidding of the vehicle when I was trying to park my scooter and somehow I controlled myself. This problem was informed to Kalamkar TVS and they sent a person for picking up the vehicle (coz I have no intention of risking my life riding the vehicle to the service center again). Somehow this person wasn't able to reach us and we called Kalamkar to send the person again but there has been no response or follow up of the problem hence. We even visited the dealership to inform them of this issue but they just kept us waiting without any response for about an hour. My scooter is lying idle in my garage and it pains me to see the money I have "wasted" to buy and keep it. Kindly help and get this issue resolved as soon as possible.