Tvs Motor Company — worst battery quality (exide) used in tvs zest

Address:

Bhopal, Madhya Pradesh, 462032

The vehicle was purchased on 18th april 2018

I would like to bring a service-related concern which is in your interest.

I had purchased tvs zest (Fiber) on 18th april. Following a proper service cycle, i’ve been deeply disappointed the way your dealers at kohinoor motors and bhopal motors have dealt with the issue.

Within 9 months of my purchase, the headlight of the vehicle stopped working. For which the executives at kohinoor motors said that there’s a wiring issue and replaced it. This was not it.

After the replacement of the wiring system, within a month, a new problem of battery started to hinder in the proper functioning of my vehicle.

I visited kohinoor motors and bhopal motors multiple times and all they did was to charge the battery, which would only last for few days, and then i would have to again go to them for charging it again.

Now, when i last visited bhopal motors, they told me that the battery can’t be charged as it's exhausted and must be replaced by a new one. For that, they demanded money from me! Why!

Why didn’t they suggested to me this before!
Why didn’t they themselves replaced the battery when they knew the battery was losing its life!

According to the booklet of tvs, the parts associated with the vehicle are under warranty for 5 years.

Therefore, i demand a new battery for my vehicle right away without charging any amount. Or else i would have to complain it to the consumer forum and additionally will also take help of social media platforms to inform all the current and to be tvs vehicle owners to be aware of all the false means the dealers are using to fool the owners.

For tvs company & dealers:

Being such a big two-wheeler manufacturer, it’s so disappointing that you employ such low quality of batteries without its quality check. Moreover, the dealers appointed in bhopal (Two of them) are not focusing on how to eradicate the issue rather they are constantly on extending the date for generating more problems on consumer part.

Highly disappointed with the type of service your dealers and technicians are offering at kohinoor and bhopal motors.

For exide:

You have been in the battery manufacturing business itself from the time india is independent. Then also you still are furnishing such low-quality batteries! Which barely even completed a year, that too in a new vehicle!

There are batteries which last for 5-6 years without the need to charge them even ones! Disappointed in the way you’re carrying the quality standards for this niche of your product exide team.