TVS Motor Company — zest service

Address:

560058

I have purchased a zest from navyug motors and it has been billed in the name of prakruthi motors. I am also working in automobile field (Honda cars) so i know the importance of servicing the vehicle in time. I haven't missed even one service. I met with an accident on 11/6/2017 and the vehicle was dropped to navyug motors for repair. They kept the vehicle with them for 2 months without status updation. The owner of navyug motors used to tell that he will text me everytime but not texted even once. Atleast received the vehicle in same condition as i had given. Also they didn't give my toolkit back. The front brake was not effective. But since it was after 7pm we took delivery and my friend driven the vehicle to home. He noticed that the brake was not at all effective. Rear brake was over tighten. We took the vehicle back to navyug motors but he refused to take the vehicle since the next day was dasara. I told him that vehicle is not in a driveable condition but he argued that it is your problem etc. At the same time another one irritated customer was also speaking in a louder voice that their service is very bad and no response from the owner itself (Mr. Varadaraj). I asked him in case if i met with accident due to brakeless vehicle will you take responsibility, he answered that it is headache so you solve by urself. I have request to tvs that please inform prakruthi motors not to give vehicles to navyug to spoil the tvs brand name. I left it later to prakruthi for the same brake and rear noise issue which has not solved yet.