[Resolved]  TVS Tyres — tvs jupiter tyre side wall cracked

Address:Ahmedabad, Gujarat, 380015

I have purchased tvs jupiter on march-2015
It has completed only 4000 km to 5000 km till now

From 2, 3 days tyre pressure was getting less
So i went to refill it, that time i noticed about crack
Rear tyre has so many cracked at side wall
Regular service at tvs service showroom only.
Very disappointment with quality of tyre

Kindly request you for the solution.

Thanks,
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Apr 24, 2023
Complaint marked as Resolved 
I HAVE RECEIVED CALL FROM TVS REPRESENTATIVE & GOT ADDRESS OF TVS TYRE CENTER NEAR BY ME FOR SOLUTION, THERE I GOT REPLACEMENT FOR DEFAULT TYRE. MY COMPLAIN HAS BEEN RESOLVED WITH FULL SATISFACTION. THANK YOU,
TVS Tyres customer support has been notified about the posted complaint.
Verified Support
Dec 31, 2018
TVS Tyres Customer Care's response
Dear Kshitij zen,
We have received your complaint, to assist you better request you to share your contact number, email id and location at [protected]@tvstyres.com, so that our customer support team can get in touch with you at the earliest.
Thank You,
Customer Care TVS Tyres
Dec 31, 2018
Updated by Kshitij Zen
i have mailed details on [protected]@tvstyres.com

pl check it & confirm us immediately .

thanks,
Jan 03, 2019
Updated by Kshitij Zen
still Not received any information
Jan 04, 2019
Updated by Kshitij Zen
Pl find here attached photos
I can't drive it due to it.
I need it urgent.
Kindly check and resolve it immediately.

Thanks

Verified Support
Jan 07, 2019
TVS Tyres Customer Care's response
Dear Kshitij Zen,
Thanks for sharing your concern. Our customer support team will contact you shortly to address your concern.

Thank You,
Customer Care TVS Tyres
Jan 07, 2019
Updated by Kshitij Zen
i cant use my vehicle in this way..
kindly give solution on urgent basis
Verified Support
Jan 09, 2019
TVS Tyres Customer Care's response
Dear Kshitij Zen,
You are requested to share your contact details here.

Thank You,
Customer Care TVS Tyres
Jan 09, 2019
Updated by Kshitij Zen
[protected]
[protected]@gmail.com
Verified Support
Jan 11, 2019
TVS Tyres Customer Care's response
Dear Kshitij Zen,
Thanks for sharing your concern. Our customer support team will contact you shortly to address your concern.

Thank You,
Customer Care TVS Tyres
Jan 12, 2019
Updated by Kshitij Zen
No one called me till now

Kindly resolve the problem as soon as possible

Thanks,
Jan 17, 2019
Updated by Kshitij Zen
Still waiting

No response
Verified Support
Jan 18, 2019
TVS Tyres Customer Care's response
Dear Kshitij Zen,
You are requested to share your mobile number here.

Thank You,
Customer Care TVS Tyres
Verified Support
Jan 22, 2019
TVS Tyres Customer Care's response
Dear Kshitij Zen,
Thanks for sharing your contact detail. Our customer support team will contact you shortly to address your concern.

Thank You,
Customer Care TVS Tyres
Jan 27, 2019
Updated by Kshitij Zen
How much more short time required your customer support to contact me

I am unable to use my vehicle since 1month

Kindly do the needful immediately.

Thanks
Verified Support
Feb 15, 2019
TVS Tyres Customer Care's response
Dear Kshitij Zen,
We hope that you are satisfied with our resolution. If you need further support, please email us on [protected]@tvstyres.com.
Thank You,
Customer Care TVS Tyres
Mar 08, 2019
Updated by Kshitij Zen
kindly contact me it very urgent

thanks,
Verified Support
Mar 19, 2019
TVS Tyres Customer Care's response
Dear Kshitij Zen,
We hope that you are satisfied with our resolution. If you need further support, please email us on [protected]@tvstyres.com.
Thank You,
Customer Care TVS Tyres
Complaint comments 

Comments

I purchased TVS Jupiter in JULY-2018 and within 6 months both the tyres have developed cracks .

I had to replace the tyres.I request the team to look into the matter and refund me the amount i paid for the tyres.
TVS Tyres Customer Care's response, Jan 11, 2019
Verified Support
Dear Akshata Ayachit,
We have received your complaint, to assist you better request you to share your contact number, email id and location at [email protected], so that our customer support team can get in touch with you at the earliest.
Thank You,
Customer Care TVS Tyres
TVS Tyres Customer Care's response, Jan 16, 2019
Verified Support
Dear Akshata Ayachit,
We haven't yet received your contact details. Kindly share the same at [email protected], so that our customer support team can get in touch with you at the earliest.
Thank You,
Customer Care TVS Tyres
TVS Tyres Customer Care's response, Jan 17, 2019
Verified Support
Dear Akshata Ayachit,
We still haven't received your contact details so we are closing this request, if you need further support please email us on: [email protected]
Thank You,
Customer Care TVS Tyres

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