[Resolved] TVS Tyres — tyre replace

KiteshPanchal

from Mumbai, Maharashtra

Address:

TVS SRICHAKRA LIMITED VELLARIPATTI, MELUR TALUK, MADURAI - 625 122, 625122

Dear Sir,
I purchased TVS Jupiter on Feb-16 it runs 21140km at present and maintain well. There is crash about 10" in rear tyre.
I rush to TVS dealer, the checked and issue letter to replace.
I reach to TVS tyre service center name Ishwarkrupa Auto (Nr Hatkeshwar bridge, Ahmedabad, GUJ). He said tyre warranty is over.
However on reviewing notification dated Feb-2018 from Head of Technician from TVS tyre refer that there is a life time warranty in two wheeler.
If authorised person check my tyre condition then he will realise that my complaint is worth.
Thus request you to consider this complaint and arrange to replace the tyre.

Thank you
Kitesh Panchal
[protected]

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Sep 20, 2019

Complaint marked as Resolved

Thank you very much for TVS team, Consumer complaint dept to help me and Mr Pragnesh Panchal (TVS tyre mkt/serv dept) for taking initiate and resolve the issue. I hope will get best service ever from TVS tyres. Thanks Kitesh

TVS Tyres customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2019

TVS Tyres Customer Care's response Dear Kitesh Panchal, Thanks for sharing your contact details. Our customer support team will contact you shortly to address your concern.

Thank You,
Customer Care TVS Eurogrip

Sep 18, 2019

Updated by KiteshPanchal Please note my Contact details for quick response.

Cell No:- [protected]
Email :- [protected]@gmail.com

Verified Support

Sep 19, 2019

TVS Tyres Customer Care's response Dear Kitesh Panchal,
Your details are showing protected, kindly inbox it.

Thank You,
Customer Care TVS Eurogrip

Sep 20, 2019

Updated by KiteshPanchal Dear Sir,

Finally at the end was good Mr. Pragnesh Panchal has resolved my problem.

Thank you TVS team and Mr. Pragnesh for taking intiate.

Kitesh panchal

Verified Support

Sep 20, 2019

TVS Tyres Customer Care's response Dear Kitesh Panchal, thank you for your appreciation. We are glad to help you out.
Thank You,
Customer Care TVS Eurogrip