[Resolved]  Croma / LG T.V. — Not repaired under warranty

Address:

Mumbai City, Maharashtra

I have purchase lg t.V. 12/11/2010 amt. 14600/- With 2yrs extended warranty amt. 1800/- In croma shop, sion koliwada.
After 6-8 month t.V. Remote access problem, after reg. Complaint nobody proper response then after 4-5days engi. Will came & check that time he was remove accessing panel & told to my parents & me on phone same problem showing many t.V.'s that was I have change your panel after receiving that part, but till date that person not came I have many times contact to his no. But not ans. After that I ignored that problem coz. T.V. In working condition with remote use.
Last month again my t.V. Was totally shutoff. Not showing picture in display only blank screen, I have reg. Complaint in customer care & told that problem, nobody came after 4-5 days. I have again call to customer care no. [protected]
that time customer care person (juliet) reg. My complaint no. 61651, after 2-3 days engi. Will came, he checked t.V. & Tell me after change your display kit problem was solve but part was arrange after 7 days.
Complaint reg. Date 19/20th oct. 2012 till today nobody came, I have cont. Contact with customer care nobody response only told me I have call you back. That time somebody told me that statements (customer care)
somebody give me mr. Hiralal no. He was also give me new person no. Rakesh. Rakesh told me after check ur complaint status I have arrange that part,
after 2-3 days nobody response, I have again call to CC person (vilas) total story told to him, he told me I have check & forward mail & reply to rakesh,
nobody solve that problem.
Dated 07/11/2012 again call to CC (sheetal) told all things she was told me I have mail your liability product amt. 11000/- To croma u have to decide collect that, that time I want to detail about refund that amt. 11000/- Direct collect possible or not? she was not responding.
Again same process call to CC (juliet) & told all things she was call give it to mr. Milind kamble as superior person, he was told many things about my t.V. Expenses & about liability amt. & Etc. I have confused coz. Nobody told that terms for purchasing time & some arguments mr. Milind told me if I have solve your t.V. Problem (after 15-20days not confirmed) your t.V. Warranty was finish. I have shocked coz. This person indirectly force me settle claim. He want my email ID & mobile no. I have given that but after that croma person force me about refund amt. 8500/- Before 3 days that amt. 11000/- & This time rs. 8500/- Also shocking thing is against new purchase that claim was tried to settle. My warranty period already extended but not repaired my tv under warranty & also told me after repair your tv warranty was finished. I can't want again faced that fraud shop & persons. Nobody faced that problem. pls. Kindly guide to me. Thanks