LG / LCD TV — screen damage

Address:Panchkula, Haryana

I purchased a 42 inches scarlet LCD TV from authorized LG showroom about 2 years back after 1 year there was a black line that appeared on the TV screen on one side later on some shadows of picture started developing on the screen i reported the matter twice to LG customer support they visited my home and said that this is very rare defect that occurs one in a lakh and they will have to change the screen panel and as the warranty was only for 1 year i will have to pay 19000 Rs ...for that...This is a big question on the quality of product sold by LG..as my LCD has never been moved neither misused still this defect occured,....

Ashish hooda
[protected]
panchkula
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Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team
I purchased a 28 inches on LCD TV from authorized shop from mehta electronics about 2 years back after 1 year there was a black line that appeared on the TV screen on one side later on some shadows of picture started developing on the screen i reported to the shop where i bought the LCD TV they will complaint to lg in spite of that the lg service center people said that this is very rare defect that occurs one in a lakh and they will have to change the screen panel and as the warranty was only for 1 year i will have to pay 10000 Rs ...for that...This is a big question on the quality of product sold by LG..as my LCD has never been moved neither misused still this defect occurred, ... i think that just because of the brand people trust the LG products & with in 2 year the product has some defect so LG service have to do some thing in that matter... please


rahul

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