[Resolved]  Philips / 32 Inches TV — Poor Service and the extended warranty issue

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Karnataka

I had bought a 32 inches Philips LCD TV back in Feb 2011 from Ezone Bangalore... I decided to buy the TV only becuase they said that it has 3 yrs extended warranty (on account of the world cup 2011 offer)... Now after almost a year and half the TV has broken down. I lodged a complaint on 21-Sep-2012 and the service engineer visited our place after pleading and making more than 20 calls on 28th, he chekced the TV and said that the mother board is not working and he said it needs to be ordered, , and today (18-Oct-2012) he visited our place again after 50 - 60 calls, after I visiting the Ezone showroom almost 4 times and to my suprise he says that Philips has not sent the part which he had ordered for, now he needs to again order for some other parts. I dont know how many more days would it take to receive those parts from thier head office. Furhter he says that the extended warranty is not applicable for the parts.

Fist thing is I really don't understand Philips being an MNC how can they have such a hopeless aftermarket service and such irresponsible work force. Secondly when they gave the extended warranty why doesnt it cover for the parts? I read in the warranty card that it covers the labor and even the parts. Can anybody from Philips contact me and help me get this issue resolved. My phone number is +91 [protected].