Tzar Industries — After Sales Service of Treadmill

Address:	No. 32 David Nagar, Serfoji college Road, Near Natchathira Nagar Thanjavur 613005
Website:	www.durafit.in

I have raised a complaint on Durafit Champion Treadmill regarding the sound while running.
Krithika from customer care has registered my complaint and arranged a technician. I have sent many messages to Karnataka region sales manager, but no one called me back.
After the technician visited he told there is a bolt connecting the frame that got loose and needed to be replaced.

When I checked with your customer service again they are telling the 100kg person can't able to run, he can only walk. But your description while selling is 120kg person can run and 150kg person can walk. I have attached the product description as well.
It is just a month and you are not giving a proper after sales service.

On 24th October I received a email from customer care that they will look into the issue. but till now no one has visited or contacted me.