From,
Prabhu v nair,
S/o a vasudevan,
Ammanathil house,
Ravaramanna temple road,
Angadippuram post,
Malappuram dist, kerala,
India. Pin:679321
Mob:[protected]
Sub: delay in money transfer to oman
Sir,
I had submitted a cheque of rs.5, 00, 000/- (Rupees five lakh only) at the uae exchange & financial services ltd., perinthalmanna branch on 24/07/2018. The fund was intended to be transferred to an account with bank of baroda, branch greater muttrah, salalah, oman (Details of the beneficiary accounts mentioned below).
The cheque was honoured on the same day and rs.5 lakh was debited from my account.
The details of the telegraphic transfer were received from the uae exchange & financial services ltd., by email on 25/07/2018. (Copy enclosed for reference).
Uae exchange had promised that the amount will be credited to the beneficiary account within 74 banking hours. Their customer care centre had also confirmed this.
But, since the amount was not credited till 29/07/2018, i lodged a complaint through the customer care centre o[censored]ae exchange (Complaint number sup[protected] but till date, the beneficiary has not received the amount. Neither the branch officials o[censored]ae exchange, nor their customer care centre are able to provide a convincing reason for the delay. Later, i found out from one of their official blog pages, that a number of other customers have also received such bad experiences from various branches of the concerned nbfc. Please refer to the following link: http://www.uaeexchangeblog.com/uxcorp/complaint-procedure.html
My dignity and relationship with the concerned beneficiary are on stake since i could not transfer the money on time.
In this context, i request you to kindly look into the matter and do the needful to get the amount credited to the beneficiary at the earliest. I am also compelled to demand a reasonable compensation for the emotional and mental agony suffered by me during these days.
Yours faithfully,
Prabhu v nair
Nb: beneficiary account details
Account number:[protected]
Account name:deepu ravindran
Name of the bank:bank of baroda
Branch:salalah
Swift code:barbommxsal
Was this information helpful?
Very sorry for the inconvenience caused in this regard.
As discussed with you your fund was transferred from India on 25 July 2018 and we have provided the TT copy to your good self on 27 July 2018.As per the current updates your fund has been debited from nostro and due to a technical error from beneficiary intermediary bank the fund got credited at Bank of Baroda India instead of Bank of Baroda Oman. Currently your fund is under investigation and as per the officials it will take 3 more days to get the funds to be released . We are keeping our follow up intact for a speedy credit of your fund .
Kindly bear with us.