[Resolved] Uber — Airport surcharge was charged though there was no surcharge paid

Anand K Nair

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 60091
Website:	www.uber.com

I booked a pickup from chennai airport to my home on 07th June 2016.
The trip was just 6.55 KMs distance and just took 15 mins.
They charged me a convenience fee of Rs. 100. When asked initially they said its a airport surcharge, when I argued there is no surcharge for chennai Airport and I also asked to provide the proof if any surcharge has been charged, for which the ignored. I complained multiple times later, but everytime they argue that its for toll charges. Anyone in Chennai would know that there is no Toll from airport to city. I asked them to fix a call to discuss but they are cowardly communication only through mails.

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Jun 15, 2016

Complaint marked as Resolved

Uber agreed there were no toll paid by the driver and accepted to refund and refunded 100 rs to my paytm wallet. Thanks to forum.

Uber India customer support has been notified about the posted complaint.