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Uber India Complaints & Reviews

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Last updated Feb 19, 2024
Complaints 5904
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Uber India reviews & complaints(5904)

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S
saif21
from Pune, Maharashtra
Feb 19, 2024
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Uber overcharged after ride

Address:Uber
Website:Uber

Uber always charged over the fare shown while booking a ride. Also, this happens for almost every ride.
Plus now the application doesn't even allow to request refund.
Everytime I take a ride this happens.
It is a struggle and unpleasant experience ....
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N
Nishita_dhoot
Feb 18, 2024
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Non-reversal of extra Fare

I had taken an Uber ride on 28th December 2023 from 710 Ustad Amir Khan Sarani to 38/3 Kshettra Mitra Lane where the displayed fare was INR409.66 . However the driver took a longer route and our final fare came to be INR542.
The driver took a different/incorrect lane after moving down the bridge and this resulted in a longer route to reach the destination.

Reference:

Invoice No. FBIDDJID23182230
Invoice...
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H
himik
from Delhi, Delhi
Jan 26, 2024
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Auto applied promotion fraud

I booked a uber moto trip through uber app from dilshad garden, delhi to noida sec 62 dated 7-aug-2023, before the trip the fare shown was about Rs 95 after automatically applied promotion, also I have not applied the promotion manually it was automatically applied on uber app. But after the trip the fare charged was Rs 124. When I contacted customer care, they said they cannot adjust the fare. What kind of joke is this? Can you see there...
+5 photos
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C
cp@
from Mumbai, Maharashtra
Jan 16, 2024
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Prepaid taxi

Address:India, Mumbai

I am a senior citizen (74 years old), who travelled alone by Uber for the first time from Nalla Sopara (E) Tulinj Road to International Airport on 16 Dec at around 11 pm, Car no MH 05 DK 4061. Driver name was Ratnakar. He charged me more than actual amount. Ride details stated Rs. 890.84 as total cost. But the driver Ratnakar took Rs.970 from me. Since I was travelling alone, a senior citizen and my flight was out of country, he was sure...
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E
ESAGARCMA
Dec 29, 2023
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Driver did not closedtrip and uber cash issue

Address:136 PICKET CASTLE APARTMENT SECUNDERABAD

I am e vidya sagar from hyderabad india . Today i hired uber from secunderabad to aurobindo galaxy.. Driver name i neelakanteswer. The fare was rs.386 and i had rs. 121 in uber cash. Driver did not closed the trip though destination was reached. He said his net is not working and asked me to pay as per my app which was showing 386 as the trip was not closed. I paid him the amount and later to myr surprise even my uber cash has become 0. Normalyy...
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C
Chitrakaar_
from Mumbai, Maharashtra
Dec 11, 2023
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Poor post trip assistance

Address:Mumbai

I booked an uber rickshaw in Mumbai. Because of some reason driver had to cancel it and take us offline. It was late night, in a hurry I left my bag in the back of Rickshaw. It’s been almost 24hrs now, there’s no assistance whatsoever, they are going around in loops and auto generated replies where all I want is to be in touch with the Driver Mr. Dilip. I understand your privacy policy of masking their contact but you can become the mediator...
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T
Tsareen
Nov 18, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Driver insisted to pay directly instead of app in online payment method

I took a ride on 8th nov and after reaching the destination driver said he does not want to be paid through uber app and insisted on paying directly to him. I told him that it will be paid online through application only but He was rude and arguing on the road for this and i had to pay him directly on his number..Now tha uber app shows that trip is unpaid.. i raised the concern and spoke to 2 executives and both of them told me that they...
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E
ekbal ahmad
from Delhi, Delhi
Nov 4, 2023
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Dispute In Fare

Address:india

Yesterday I Booked an Uber Cab From Chotpur Noida To Old Delhi Railway Station Fare Of 610/-. But On The Way Driver Hit The Road Divider & Tyre Has Puncture To Change The Tyre Driver Taken Approx 30-40 Min, After Ride Complete This Duration Was Added In My Fare But It's Was Driver Fault & He Is Also Not Able To Drive Properly Extra Fare Taken 255/-
Date Of Booking[protected]
Mobial No - [protected]...
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N
Numan123
from New Delhi, Delhi
Oct 31, 2023
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Extra payment- refund

Address:Kailash Kunj

In 10 October i have taken a ride from my house to the hospital the fair was Rs. 190 .
when we reach the hospital i have paid the driver 1900 in place of Rs190 adding extra (0) by mistake as it was an emergency and i need to reach the hospital immediately.
on releasing that later i contacted the Uber company requesting for help to refund back the extra amount but they refused to to do so then i requested them to provide me...
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I
iam_priyasinha
from New Delhi, Delhi
Oct 31, 2023
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Payment taken twice by driver

Dear Uber Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue I recently encountered during a ride with Uber, where I was inadvertently charged twice for the same fare. I believe there was a technical glitch or error in the system, as I did not intend to make a double payment.

Here are the details of the incident:

Date of Ride: 21 Oct, 2023
Time...
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A
Adv. Vanshika
from Gurugram, Haryana
Oct 25, 2023
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Surge in fare

Address:Gurugram

Today, morning I booked an Uber moto, Maruti Suzuku dezire from sector 90 Gurugram to National Media Center Gurugram. The distance between both the locations is approximately 24 Km. The price at the time of booking ride was shown to me Rs. 291 but at the moment my ride was comppleted the price suddenly got doubled and the driver demanded Rs. 492 from me. The driver also took the route where we had to cross MCD toll, however the route choosen...
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V
vipulkarbhal
from Pune, Maharashtra
Oct 18, 2023
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Charging Rs 13.55 for driver rude behaviour

I booked Uber on 18.10.2023 at around 8 pm to 8.10 pm from my regular location but Uber driver refused by said he was at location and I was the same location for 30 minutes at night.

Pl register my complaints against Uber driver gorakh and emergency care at that time, which she said her name is afser

Regards...
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H
himik
from Delhi, Delhi
Oct 17, 2023
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Not getting refund due to auto promotion fraud in uber

I booked a uber moto trip through uber app from dilshad garden, delhi to noida sec 62 dated 7-aug-2023, before the trip the fare shown was about rs 95 after automatically applied promotion, also i have not applied the promotion manually it was automatically applied on uber app. But after the trip the fare charged was rs 124. When i contacted customer care, they said they cannot adjust the fare. What kind of joke is this? Can you see there...
+5 photos
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A
Ajay_r0y
from Delhi, Delhi
Oct 3, 2023
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Uber Driver App verified me as a criminal

I Registered for uber driver app then later on I found out that these people are taking alot of time, after a while I called care then they told me you have another account that's why they are taking time I told them I don't have any other account, then after almost 10 days I again called uber care they told me to bring police verification from laitmukhrah shillong my home address because I have a police case on my name which was a false...
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R
rasmis1235
from Dhenkanal, Odisha
Oct 2, 2023
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Drive ask for more money

I booked a bike ride through Uber showing bill of 129 rs but the driver ask me to give 150 . When i refused to give extra money he use bad words and cancel my trip. I was charged 15 rs as cancelation fee....
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S
SwathiBalaji
from Chennai, Tamil Nadu
Sep 30, 2023
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Cash payment

I travelled from 9th street nanganallur to hindu mission hospital in tambaram via uber on 30th september 2023 at 10.15 AM. I chose digital payment option and driver accepted my request. While dropping at my destination, he started creating a scene before everyone. He denied digital payment and wanted me to pay cash. We are in rush to meet a doctor. At the same time, he said he will put like he recevied cash in his uber app for the trip. So...
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G
garvansh
from Delhi, Delhi
Sep 14, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I am complaining about excess of fair then showed

Thanks for reaching out,

We understand your frustration. It looks like you were shown an upfront fare of INR 389.90 before you confirmed this ride and it holds as long as destination remains unchanged and the GPS suggested route is followed.

On reviewing your trip, I found that the drop-off location wasn’t the same as the one initially entered.

Hence, based on the actual pickup and drop off...
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P
Prat08
from Thane, Maharashtra
Sep 12, 2023
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Met with An accident

We where travelling through uber ride and we had met with a deadly accident and none of the single person Uber team had reached for our concern or what we had faced in accident did we had injuries and all such a pathetic service in such emergency case. Check the images how deadly it was. This was a serious concern where in uber team should had reached very actively to customers to understand the situations on that time. Right now i received...
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R
Rishik_321
Sep 6, 2023
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Fare was raised on reaching the destination

Every time I book a ride with Uber, on reaching the destination the fare of the trip got increased automatically and we have no option rather than to pay it. On complaining, very few times they give us refund that also in the form o[censored]ber cash only. On doing the breakup of the fare charge they add a surge charge of around 30%-40% of the fare we have accepted the trip for.
Recently on 31 AUG 2023 I have booked the trip for Rs.634 but...
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D
Damini Talukdar
Sep 4, 2023
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Driver named Sandeep Took extra Charge

Ride date:3.09.2023
Time:7.58pm
From: Santragachi Prepaid Taxi Stand
To: 61, Sampriti abasan, Barat Colony lake town, Kolkata 700089
Driver name : Sandeep(Uber Premier)

Complaint: when booked amount shown for payment Rs537, but when reached destination driver asked to pay Rs746 also the same shown in Uber App the amount to pay changed from 537 to 746 suddenly .
(Driver told it is because...
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