Uber India Customer Care
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Customer satisfaction rating: 2%
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Uber India Customer Care

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Additional info
Customer satisfaction rating
2%
Complaints
1927
Pending
0
Resolved
38
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Uber India Complaints & Reviews

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Uber India — wrong use of my identity

 snsms on Aug 24, 2017
Dear Sir,

I have received the attached mail. I am surprised how someone has used my e mail id in the Uber registration. I stay in a city where you do not have your services and I am not registered with your app. Also I have not visited Chandigarh in many years.

Kindly look into the matter and let me know the outcome.
Copy of email received is attached.

Regards
Nivedita Sharma

₹ 81.59
Thanks for choosing Uber, Nivedita
August 23, 2017 | uberGO

11:45pm | 1336, 22B, Sector 22, Chandigarh, 160022,...
Complaint comments  Read comments Complaint category Taxi

Uber India — uber pooling

 Anusha Avinash on Aug 24, 2017
Dear Uber u have u to have to understand why ppl use pool.. u have increased the cost suddenly.. and it takes hell of a time to reach destination.. u have to be a little understanding.. either reduce the price or the time ..Being the 1st rider I pay more and sit for hours..This is irritating. Do something before u find ppl leaving uber pool n opting for other options...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Uber India — unknown driver & escalated fare

 Saurabh Pathare on Aug 23, 2017
I had booked an uberX today from account by the name of Deepak Pathare. The trip was scheduled from Nalasopara (west) to Lilavati Hospital. Drivers name was Phoolchand Mishra (the driver was not the same as shown in the uber app, his name was Sunil Mishra ). The ride started at around 03:30 from Nalasopara and ended at around 05:30 at Lilavati hospital. At the time of booking the total fare of the ride was showing 1108 rs. But when the trip was ended the fare on the drivers system was showing 1446 rs.
I was asking the driver about the same problem but he kept us engaged by saying something...
Complaint comments  Read comments Complaint category Taxi

Uber India — I'm complaining about misbehaving of an uber driver

 Vibhor Tiwari on Aug 23, 2017
We hired uber cab in jaipur and we reached the destination, driver demanded 4 times more than actual price which we get initially at the time of ride booking and on asking he didnot agree to talk to uber executive and started snatching our phone and started verbal abusing. His name is suresh and he is from sikar, Rajasthan. Please take necessary actions against him....
Complaint comments  Read comments Complaint category Taxi

Uber India — overcharging taxi fare

 G. K. Rawat on Aug 23, 2017
On Sunday 20th August current I took two rides on Uber taxi.I was charged Rs 10 extra in one trip and Rs 40 extra on the second over and above the upfront fare shown on the webpage before I boarded the cab. I claimed for refund but they flatly refused saying their system is perfect & I have been charged correctly.
They also sent me a promocode SAVE500 on 19/8/17 but it was not activated on my account. When I demanded why, I was told my a/c is not entitled for the promocode. Thus they are fooling the riders. There is no transparency in their dealings. My email ID is rawat_1942@yahoo.co.in...
Complaint comments  Read comments Complaint category Car Rental

Uber India — overcharged by driver of uber with no explanation

 Moupiya1 on Aug 23, 2017
I am complaining against Uber. I was shown an amount before calling for the car..Rs 104. I did not change my destination. Yet on reaching the driver asked me to pay Rs 187 with no explanation. I found no details of this payment in my app. No charges showing in the app. I complained though uber app and asked for a refund..but i have not got any call or revert or refund even after 48 hours. Uber has no customer care number in india. There is no update on my complaint in the app. Plz help resolve this issue....
Complaint comments  Read comments Complaint category Taxi

Uber India — I was overcharged for the uber ride

 anjali vasani on Aug 23, 2017
After completion of the trip, the amount worth Rs 186 was deducted from my paytm account as well as the UBER driver took the cash worth Rs 170 from my friend. My friend was travelling in the UBER, I booked for her.
This is so unprofessional behaviour. I need my amount back. Driver's name is Abhishek.

Even though the driver knew the amount has been received by paytm, he asked for cash from my friend. AS my friend was unaware about this, she gave the cash worth Rs 170 to the UBER driver....
Complaint comments  Read comments Complaint category Taxi

Uber India — overcharged and fraud case

 Amreen begum on Aug 23, 2017
Yestersay on 22/8/17 i took a ride from owaisi hospital to Abids big bazaar and the original fare was 83.51 rupees but at the time of drop off the fare increased to 190.89 rupees as you can see in below screen shots, i paid a total of 131 rupees by cash and 59 rupees were deducted from.my wallet but they have now changed my fare to 131 from190.89 and they have refunded me only 58 rupees but not my old credits which they also deducted, tgis has been happening quite a times two different fare story and its a fraud that they have changed the fare only on my compalint from190.89to 131 despite the fact...
Complaint comments  Read comments Complaint category Taxi

Uber India — grievance

 Vijayalaksshmi Singh on Aug 22, 2017
Today at around 8pm i booked uber from nenapirali editing to home. Driver satish made me to wait for 10 minutes and he cancelled the trip immediately from your desk i received msg to book another can. Which i did and came back home. Meanwhile i received a message that i have to pay 52.50 extra. For what? Why you people are taxing me for no fault of mine. You better ask the driver why he cancelled?? Again the new driver asked me extra which i refused to pay. I am upset with uber and soon will shift to ola....
Complaint comments  Read comments Complaint category Taxi

Uber India — erractic behaviour by driver raghvender mob.9990285357

 K. Lakshmi on Aug 22, 2017
We had travelled in uber pool from the opposite of our location we booked and were dropped against the wish of us i. E the drop location was after the residence. My house is in gi block of sarojini nagarwhich comes just before lane g. Due to mapping of uber, the residents of gi block are compelled to board from g lane or school. No.3 of g lane.. While drop werequest the driver to drop before the lane comes as it is nearer too. But to our shock the driver was talking in an idiotic manner and was inclined to trouble us by not listening at all. He was very hot headed and there was no other passenger...
Complaint comments  Read comments Complaint category Taxi

Uber Cab — uber cab charges more money

 Awadh Raj on Aug 22, 2017
Dear uber.

Uber cab charged more money.

I have booked uber cab from kausambi metro station to noida sector - 62. Uttar pradesh area only within 8 km. They charge toll tax twice which are not applicable my ride. My booking ride rs-73. But uber charged rs - 300 after completion of ride. I complaint to uber application but no reply till now.

Thank - awadh
Mobile - 999 086 9818...
Complaint comments  Read comments Complaint category Tax Services

Uber India — driver did not close my trip after dropping me

 nirmala ukrani on Aug 22, 2017
I booked uber pool from the sheikh sarai phase 1 pocket c to infinity tower gurgaon on 22nd august 2017 at 8.05 am. Fare was shown rs 179/
I was dropped at infinity tower gurgaon at 9.30 am. However receipt shows drop at haus khas at 10.13 am and fare deducted from my paytm wallet rs 763/ instead of rs 179/. I have not travelled beyond infinity tower gurgaon. I attended my office from 9.30 am onwards please check and arrange to refund the amount of rs 584/ wrongly charged (On account of non closure of trip by driver)....
Complaint comments  Read comments Complaint category Taxi

Uber India — incorrect billing

 Chetanya Bhushan on Aug 22, 2017
I booked a cab on 22 august at 3:52 pm from gulzari gali subhash market kotla mubarak pur to nehru nagar lajpat nagar.
The fare was ₹58 while the driver took ₹108. As a proof i have attached the receipt .
I want to submit a complaint on the driver and want the rest cash back at the earliest.
Driver details are given below:
Driver Name: Bhupender
Car : White Maruti suzuki ritz...
Complaint comments  Read comments Complaint category Unauthorized charges

Uber India — grievance lost my phone in uber cab - driver not cooperative

 Kite10 on Aug 22, 2017
I travelled in uberpool on 17-aug-2017 night around 9:00 pm in chennai. I was listening to songs on my phone, just before getting down i kept in bag and while getting down the phone dropped from my bag i guess... Within half an hour i realized my phone was missing. Immidiately called uber customer care, then i come to know there is no direct customer care for uber in india. It's just automatic machine which calls your last ride through which we can not even trace drivers number. Tried several times driver did not take the call finally picks the call and starts shouting without any concern of helping...
Complaint comments  Read comments Complaint category Taxi

Uber India — I am complaining about the rash driving of dl 1 rta 2834

 Madhav Bhayana on Aug 22, 2017
The car attached with you bearing no dl1arta2834 was driven by the driver in a zig zag manner ad was chewing the tabbacco. On the high way he opened the door to spit the chewing tobacco without looking back that any vehicle is coming to the back although we were very alert and due to the alertness no mishapping took place. We told the driver about his unprofessional driving, the driver instead of regret started blaming us. I can logde a complaint with the local police but waiting for first your response.

Waiting for your action and response.

Madhav
Advocate...
Complaint comments  Read comments Complaint category Employers

Uber India — payment done but still uber app shows payment pending

 Skanda Kumar on Aug 22, 2017
Dear team,

I am skanda kumar, ph: 9844668184 user of uber services in bangalore city.

I have used the cab service on dt: 22-07-2017 around 9.30 pm, the fare is 165.59, that i paid to the driver through cash. But the uber application showing that payment is pending..

I request you to close this issue at the earliest.

Regards,
Skanda kumar a s
9844668184...
Complaint comments  Read comments Complaint category Travel & Vacations

Uber India — unable to book any ride even though proper payment method is given

 Mdferoze on Aug 22, 2017
I am a regular user of uber. Today i booked the cab in the morning and the cab drive has canceled the trip. Again i tried booking through the mobile app but it shows error that it my account doesn't have a proper payment method. But i have a valid payment method and through that payment mode only charges has been taken whenever i opt for cab but today it still showing the same error message.

I tried reaching their customer care toll free number but no one picks the call and always its engaged and there is no support email address where we can address our issues. I don't know what...
Complaint comments  Read comments Complaint category Car Rental

Uber India — 50 percent discount offer

 July_Nov on Aug 22, 2017
I have got an offer of 50% off (Maximum 50) in 10 rides from 21 - 28 august. I applied the coupon and it was showing the promo code is applied successfully. On 21st night i took ride from newtown to howrah. When the cab got booked the actual price (Without discount) was 303 rupess. After i reched the drop location the amount i have to pay was approx 480. When i saw the receipt it was showing distance surchage 96.32. The the coupon of 50 off was also not included in the receipt.
On the very next day, on 22 morning the same thing happened. I took another ride of rs98. The promo code was already...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Uber India — overcharged for the trip

 shishirpant on Aug 21, 2017
Today morning 21/08, i choose Uber share from my place 9/840 Vasundhara, ghaziabad to vaishali metro station. The upfront charge showed as Rs 49.
I boarded the cab and left the cab exactly at my selected drop location which was vaishali metro and there was no changes made during the trip. After the trip i was charged Rs 365 instead of Rs 49.

I contacted their customer care team and they are saying i did not take the drop at the selected drop location which is false. I have suggested them to contact the Uber driver but they are not ready to cooperate....
Complaint comments  Read comments [2]Complaint category Car Rental

Uber India — uber- adding previously paid amounts to next rides

 Tsmus on Aug 21, 2017
There are multiple issues.
1. Charging me the amount of my previous trip (Which i had paid already) on my subsequent trips. I have paid the amount twice and still the next time i try to book a cab, it prompts me for payment! Such a poor software.
2. Showing different trip amounts in my mobile and the driver's device. What logic is this? I had to pay the extra amount displayed on the drivers device. Whatever promo n stuff was offered had failed.

I need the incorrect amount drawn from me to be credited back....
Complaint comments  Read comments Complaint category Car Rental

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