Uber India Customer Care
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Uber India Customer Care

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Customer satisfaction rating
2%
Complaints
4665
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0
Resolved
107
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Uber India Complaints & Reviews

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Uber India — extra money charged without informing me anything

 Rakesh Ganapathi on Aug 17, 2019
I was booked a cab the bus station which was which was shown 268 rupees but i was charged 1541 rupees i. E 1273 extra money without informing me anything. If i carry exact amount 270 where should i go to pay extra money these uber drives don't show minimum respect towards customers and they didn't even generate receipt for my ride.. Help me regarding this...
Complaint comments  Read comments [1]Complaint category Car Rental

Uber India — cab fare collected even though I had already paid

 Sachin Dev Gupta on Aug 17, 2019
I have added the screenshot of the uber trips i have taken till today. My registered mobile number with uber is [protected].

The first ride that i booked years ago, i had paid in cash. But it seems that uber partner hadn't updated that the fare has been paid.

Now that i booked this another cab recently the uber partner collected the pending amount as per their system. I have been overcharged kindly repay. I will have to approach social media to highlight such malpractices.

My contact number is [protected]...
Complaint comments  Read comments Complaint category Taxi

Uber India — missed my flight because of uber

 VishalGaurav on Aug 17, 2019
I had schedule a cab at 3 am on 17th august to kolkata airport. It didn't show up. Then i got at least 15 matches for rides to the airport. They all cancelled. It was harassment of a service from uber and nobody is liable for that. From 3 am in the morning till 5 am i kept on looking for cabs as there was no other mode available. But to no avail.

Disgusting people....
Complaint comments  Read comments Complaint category Taxi

Uber India — cheating by uber cabs

 Burirom on Aug 16, 2019
I booked an uber on 7.7.19 from delhi airport to taj mansingh hotel, since my credit card had expired i choose the cash option and paid the driver 413 rs in cash. Same day evening also i booked an uber from taj hotel to hauz khas enclave, i again paid the driver full amount in cash. Later i see an msg that i have a pending amount, i don’t understand in cash options how can i have pending amount, why will the cab driver let me go without payment.
Then on 13.8.19 i booked an uber from mumbtt2 airport it charged me 866 rs and no uber turned up. I had to rebook an uber and paid him in cash...
Complaint comments  Read comments Complaint category Car Rental

Uber India — incorrect drop location in driver's app

 Manujay164 on Aug 16, 2019
I have booked uber cab on 02/08/2019 at 8:08am for most frequent travel location.in the uber driver's app, it was showing some different location but in my phone it was showing correct location. Driver took me to that location which is a remote area and told me to update location once again. Even after updating it was showing same wrong location in his app. And finally he dropped me at my location through google map navigation. Because of this, i was charged extra 212 rupees. It was a problem with driver's uber app and not mine....
Complaint comments  Read comments Complaint category Taxi

Uber Eats — complaint about uber driver

 john vara prasad Bathula on Aug 16, 2019
I ordered food from cafe bahar restarent, order id #7dd74 cost is 113.01 rupees, i paid the amount to uber driver 113 rupees, uber drivers reported at paid cash is 0, i sent a mail to customer care, but that people unprofessionally replied no response needed, "ensure that the delivery partner swipes"paid"on his app, if you've paid cash for your order". That time of delivery driver not completed that transaction, is showing tracking only, after driver gone 10 minutes tracking completed, receipt generating, it is showing paid cash is "0", i want contact customer care on phone not connecting the phone,...
Complaint comments  Read comments Complaint category Food

Uber India — uber eats charged me for the food that was never delivered.

 DeepakMaroli on Aug 16, 2019
On 12th august 2019 i had mistakenly placed order from "leon grill - st. Marks road order #61f3b" at 2:59 pm. Since the order type was cash on delivery order was placed without any confirmation. Since the order was placed by mistake, i had to cancel the order and i did not find any option to do in the app.
Within 30sec i had called the ubereats support to cancel the order. I spoke to rahul from ubereats support, i explained the issue and he immediately reached leongrill restaurant within 2mins ie 3:01 pm. However, restaurant confirmed order was accepted and ready for pickup. I now doubt...
Complaint comments  Read comments Complaint category Food

Uber India — driver made wait more than 30 minutes as soon as 10 minutes after the trip started

 satyanarayana341 on Aug 15, 2019
I got into cab and after 10 minutes driver pushed the cab into petrole bunk and let waited there only for 30 minutes when i asked about the same he said go and find new cab and completed the trip even not covering 2kilometers and that too night where the area is not safe if you stand single. Even for this uber has charged 101 rupees from my pocket for dropping me on middle of the trip. They forced me tonpay for this trip to my next driver, i have paid total 263 on next trip which actual cost is 161. Given are the screen shots for your reference....
Complaint comments  Read comments Complaint category Car Rental

Uber — uber has cheated as their driver collected double amount

 Ajikphil on Aug 14, 2019
Please ask your in support staff to reply only on this points which I furnish below.
I would like to share a bitter experience I had with Uber, it happened almost before a month but the customer service could not solve the problem all they know is to send irrelevant messages.
On 24 may I booked cab through Uber from my mobile, the cab reached on time and I boarded it but on the middle of my trip I noticed that particular trip is canceled and to my shock the driver asked me to pay double the amount which was quoted to me during booking. When argued the driver showed me the higher...
Complaint comments  Read comments Complaint category Car Rental

Uber India — uber eats order cancelled but money are deducted from paytm

 Dhanashree Vilankar on Aug 13, 2019
I have ordered food from uber eats on 12 August, at first i tried paying from paytm but it have shown some login issue so i changed payment method into Cash On Delivery, even after that money is deducted from my paytm account, as well my food order also got cancelled. So neither i received food and my Money is also deducted from paytm after complaining about it to uber helpline rather than processing refund they are arguing about delivery partner. Saying he tried reaching you bt u wr nt available. I want to know about my refund but they are not helping at all with that....
Complaint comments  Read comments Complaint category Online Shopping

Uber India — uber eats complaint not resolved

 Rahul Gaddam on Aug 11, 2019
Order#902ad i ordered food, raised many complaints to resolve the issue, no proper response, they have delivered burnt food, delivery is late, from 1 week raised around 30 complaints on their platform but there is no resolution, they are closing the ticket without my permission, kindly black this kind of apps nowhere helpful for anybody. Expecting a reply after this complaint...
Complaint comments  Read comments [1]Complaint category Food

Uber India — mail forwarded but no reply

 Vikash2019 on Aug 9, 2019
Excessive fare i have to paid on road, but no reply i am getting from uber india.

Bikash saha
Attachments
Wed, aug 7, 9:27 am (2 days ago)
To uber

While booking hyundai xcent fare indicate rs.707/- but on while reaching tarekeswar baba temple fare shows 1555/-
It is very unfair and not justified.
Fare has been paid

Your reply is urgent...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Uber India — ubereats cancelled my order without my permission.

 Gaming Beast on Aug 9, 2019
They cancelled my order. By saying, delivery partner would not able to deliver the food without my permission against there policy. They have not paid any compensation, they just informed me and cancelled my delivery. Order no. : 86e5f. They should porovide new delivery partner by themselves. Otherwise new order will take double time (I got late for work)....
Complaint comments  Read comments [1]Complaint category Food

Uber India — paid complete amount in cash still shows outstanding fees

 Snigdha7906 on Aug 8, 2019
07/08/19, 5:31 mukesh sharma, toyota etios
From nsut to my home

I paid in cash. How do you expect me to present receipt of that? It's outrageous!!! I paid full amount of rs 230. The driver is a cheater. Do you expect me to take pictures of me giving drivers complete cash from now? And no customer care service so i can talk about my issues. I can even tell you i paid two hundred notes, two ten notes and two five coins....
Complaint comments  Read comments [1]Complaint category Public Transportation

Uber India — wrong order provide by uber

 Sanjoy khatua on Aug 7, 2019
Dear Restaurant partner and Uber Team,

Please audit this call external quality and arrange the call back immediately..

Today i have received a order from your stale, however i already talked with Merchant via customer care, inform that please replace the ruti and and rice, while receiving the order its shown ruti is there and rice less quantity also order was totally cold..
So that order was delivered to me from some cheap substandard restaurant..

Also after deliver the order call cx care and talked with Team Leadr Deepak also as well talked with...
Complaint comments  Read comments Complaint category Food

Uber India — double deduction of money

 Mihir.b.patel on Aug 5, 2019
I have made last 2 ride with uber in Ahmedabad in which 1st ride is 100 ₹ and 2nd ride is 120 ₹. I have paid by cash to both drivers as they have not Paytm money transfer option. So later, I have also deducted money from my Paytm wallet. If I have already paid by cash then why they show us the the deduction in Paytm?? There is also not customer number in uber app for help. I want my cash back....
Complaint comments  Read comments Complaint category Car Rental

Uber India — suspicious fraud transactions by uber bv in my account

 ZiaUddin135 on Aug 5, 2019
I have not used uber services since 1.5 or so year still 3 suspicious transactions occured in my bank account on 4th august 2019 from yoyr uber bv vorden.
77.17 rupees debited at 1.40 pm.
77.17rupees reversal
223.11 rupees again debited
I have blocked all my bank account due to fraud transactions from your offices and put request to close my uber account forever please close my account as soon as possible. And put a investigation at your office on how fraud transaction is being done in my account as i have never took a trips since 1.5 year from my below account. This...
Complaint comments  Read comments Complaint category Taxi

Uber India — suspicious transaction by uber bv

 ZiaUddin135 on Aug 5, 2019
I have not used uber services since 1.5 year still 3 suspicious transactions occured in my bank account on 4th august 2019 from uber bv vorden. I have blocked all my bank account due tofraud transactions from your offices and put request to close my uber account forever please close my account as soon as possible. And put a investigation at your office on how fraud transaction is being done in my account as i have never took a trips since 1.5 year from my below account

For people's reference i am putting fraud happened earlier from uber bv

https://www.theguardian.com/money/2016/apr/22/uber-scam-hacking-account-phantom-...
Complaint comments  Read comments [1]Complaint category Car Rental

Uber India — charging for trip which one has not taken

 Wilma Dsouza on Aug 4, 2019
Hi team,

Since the uber has started its operations in india there is no proper justification for the customer. Uber has given all rights for the drivers to start and stop the trip wherever they need even though driver don't arrive at our location, don't pick and we don't take the trip. Uber is tracking every detail of the ride, even the road map. They can clearly see where the pick and drop was done by driver. After knowing all this they raise this silly reason mentioning why haven't you cancelled the trip when you have not taken it. When the uber has proof right in front of them...
Complaint comments  Read comments Complaint category Taxi

Uber Eats — order cancelled without refund, i haven't received delivery boy call

 Pooja Ranglani on Aug 2, 2019
I ordered veg paneer roll from rolls mania pimple saudagar on 31st july night.
I neighter received call nor message from delivery boy and they cancelled the order without refund. I called uber support but they said they can't do anything.
I want my money back.
My order id is order #9fbf6.
My uber registered number is [protected].
My name is pooja ranglani.
Please help mebto get my refund....
Complaint comments  Read comments Complaint category Food

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