Uber India Customer Care
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Customer satisfaction rating: 2%
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Uber India Customer Care

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Customer satisfaction rating
2%
Complaints
2359
Pending
0
Resolved
47
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Uber India Complaints & Reviews

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Uber India — bad practices

 Susnata Banerjee on Oct 19, 2017
Suddenly uber had charged money as outstanding which is very very bad. My account name is SUSNATA BANERJEE. pls clear all outstanding. Previously this same type of practice has happened with me. I had paid the fare but a message came that I had some outstanding dues which is very bad then I clear all dues. Today at about 1 PM driver cancelled the trip and a charged came to my phone that is RS 47 had to paid what it is?...
Complaint comments  Read comments [2]Complaint category Car Dealers

Uber India — frequent change in eta and charging cancellation

 KARTHIKEYAN UNNI on Oct 19, 2017
K.K. Unni
9747483111

Several times I have experienced changes in Expected Time of Arrival (ETA) from UBER side. In the recent past, I have booked a trip from White Field, Bangalore to Krishnarajapuram, bangalore on 7th October at 4.00 PM (16.00 Hrs) I confirmed the trip as the ETA was about 14 mnts, later, after 10 mnts, when I was waiting for the cab at the pick-up point, the ETA got changed to 18 mnts., since my train depart at 17.25 from Krishnarajapuram, I was little upset and called the driver, he in turn said that he is on the way to drop the customer and will reach there...
Complaint comments  Read comments [1]Complaint category Car Rental

Uber India — unauthorised cancellation charges and flooding of messages

 Veepan on Oct 18, 2017
After confirmation of a ride today at 2pm it was cancelled as it wud be a 11min wait instead of 1 min as informed. Followg the futile wait i was issued cancellation charges & was suddenly bombarded withmsgs by unasked drivers confirming and cancelling rides each stating dat there was a mix-up
Vijaykumark699ui
18/10/17
2-2:30pm
Kindly waive charges
Cleanup your system...
Complaint comments  Read comments Complaint category Car Rental

Uber India — cancellation charges reversal

 Ramachandran Krishnan on Oct 18, 2017
I have booked cab from gandhi nagar, alwarthirunagar to cpwd quarters, anna nagar, chennai around 8.30 p. M to-day.
I got a call that the driver informing that he is waiting at prasad nagar
And it could be the gps problem. Since i did not get the cab as requested,, i had to cancel. When i called up 3318 5292, it was not allowing. I was speaking from my registered mobile number 92822 36313. To my crude surprise you have charged rs.30/- towards cancellation charges.
It is not fair and you need to understand that i did not get the cab as requested and that is the reason i had...
Complaint comments  Read comments Complaint category Other

Uber India — payment pending

 Poulami Chakraborty on Oct 17, 2017
Disgusting service uber. The driver did not even arrive. And u guys dont look after customer but driver preference is first. Wow.. Really? Customer is lying. Waited for so long he did not turn up and cancelled the ride then it showed paymnt pndng i cudnt book a cab nd faced so much difficulty. Drivers time is everythng and my time is nothing. What a hyprocrite peoples. Hate this service now. Why should i pay unnecessarily. From now on i will stop using uber and will reccomnd my family and friends to not use uber. Do whatever but i wont pay when its the drivers fault....
Complaint comments  Read comments [2]Complaint category Tax Services

Uber India — driver had taken cash for non cash mode trip as well uber also charged the amount for same trip

 naresh jangiti on Oct 17, 2017
Hi i was booked the cab for one of my friend and the mode of payment is non cash like used my debit card details but my friend not aware that i was booked on non cash mode it is fully raining and the small distance also they charged huge amount so after finish the trip the amount needs to pay as 0 displayed but the driver asked my friend to pay cash why he need to pay money i was selected the mode of payment non cash so it should deduct from my card while taking the drviers into uber you people cant teach them minimum things like what is cash mode and what is non cash mode as its fully raining my...
Complaint comments  Read comments [1]Complaint category Tax Services

Uber India — harassing customer

 Subhasri Hore on Oct 17, 2017
We had booked a car from nexa showroom, park street, kolkata. The fare was showing 3times of normal fare, since i had old parents with me, i booked it. The driver arrived almost 15 mins later.in spite of mentioning exact location, he left the location and went almost 500 m ahead to leave the previous passenger. We had to walk on the extremely busy road to catch up with him. After asking him, he said we are helpless and uber will do whatever he wants....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Uber India — ride amount debited from paytm and also I paid after trip ( need to refund)

 vgreddyrontala on Oct 17, 2017
Uber has very poor services. I chosen payment method as paytm, but after completion of trip, driver has taken cash of Rs.333 from me. N also amount has deducted from paytm account . PFA the paytm receipt. After the issue, driver has not pick for long time and later he says he is not driver(cab-indica, TS08UA4946, phone number: 9848880047, Shekar)...
Complaint comments  Read comments Complaint category Car Rental

Uber India — uber credits not working

 parvathis78@gmail.com on Oct 17, 2017
I had booked a uber on 27 - sept -2017 and i was charged surcharge of 6 times of the original charge as the driver noticed us that we were running late to catch a flight and we were not concentrating on the ride and the amount. The bill had come to 2200 rs as a surprise since we couldnot fight more. We had to pay the bill and come to catch the flight. Later i got this issue rectified with uber support and got 1300 rs credited. And to my surprise since 27 september i coudlnot use the credits. Always the option goes for cash and if at all i have to book a uber by default the cash is selected and i...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Uber India — fraudulent sms

 Manjunatha Venkataswamy on Oct 17, 2017
I was keep on getting sms from dz-mkuber saying to bring documents for partership with uber. But i am not interested in that. I tried many ways to contact uber to stop sending such sms not relating to me. Finally i got one number that is 08033992233 but when i try to reach number, it has got only options to additions of partenrs/profit motive only. But no option for any others customet queries. I feel uber is there to make profit only selling not servicing. Kindly get the issue sorted out asap....
Complaint comments  Read comments [1]Complaint category Car Rental

Uber India — wrong cancellation fee charged

 Upasana Majumdar on Oct 17, 2017
On 16th october 2017 i booked a uber cab for my destination after showing a waiting time of 15 minutes. After confirmation, the driver enquired about my destination. He told me that he will reach in 15 minutes. After waiting for 10 minutes, i called the driver who told me that he will drop someone and will take 1hour to reach. When i asked him why did he not inform us in the first call. He said he will not be able to come. He also said the he will not cancel the ride and forced us to do it. We were charged with 42 rs cancellation fees. We were mislead and after waiting for so long at the pick up...
Complaint comments  Read comments [1]Complaint category Taxi

Uber India — charged for a trip I have not taken

 edwinsabu on Oct 16, 2017
I was charged with incorrect cancellation fee for the trip which i never had. Driver cancelled the trip by himself after 5 minutes. When i booked another ride i was charged rs 42, for the trip i have not taken. From now onwards i would never prefer it or suggest it to anyone else because this is not the first issue i have with uber. I just want my refund....
Complaint comments  Read comments [1]Complaint category Taxi

Uber India — raising of fare from rs.172 to 749 during the journey time.

 Debashis54 on Oct 16, 2017
To day at 10.55 a. M i booked uber for my journey from nbcc vibgyor tower, new town to batista 30 bus stand when the fare showed rs.172 but at the end of journey the fare showed a huge amount as rs.749. This is quite wrong and baseless. I have paid the fare rs.172 to the driver mr. Asghar as shown at the time of booking. Please let me know why this harrassment happened to me.
Regards.
Debashis roy....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Uber Cab — excess fare

 Dileep1957 on Oct 16, 2017
I am surprised that when i booked cab it wa showing fare of rs. 122.93 wheras at the end of journey you deducted rs. 160.53. Now a days it is general complaint even in the morning trip also same problem happend.

Can you please inform me the reason as there was neither any waiting nor any diversion of route, then why there are difference in charges being debited and charges being shown at the time of booking.

Hoping an early response. Happy deepawali

Dileep kumar jain...
Complaint comments  Read comments [3]Complaint category Car Rental

Uber India — unprofessional driver did not, reach my location cancelled the trip and i was charged the amount.

 maria.nasir@in.ey.com on Oct 16, 2017
Hi,

The driver did not come to pick me up on the selected pick up location i. E. “khalilullah masjid”. I asked him to come to that location but he was constantly denying and was saying that you will have to come on the cab’s location i. E. “aggarwal sweets”. Upon denying this, the driver moved the cab and i got a note which said that i was charged some money. This was a very unprofessional behaviour of this driver and i want uber to take strict actions against such drivers. This was my first corporate ride and he gave me such an unpleasant experience.

Also,...
Complaint comments  Read comments Complaint category Internet Services

Uber India — regarding their fraud

 Dipti Laheri on Oct 16, 2017
I have cancelled my booking one day so for that uber had fined rs.43 for my next trip. So according to their rules and policy i had already paid that rs.43 before booking new cab but after thay also the app was showing that it's not paid. They are behaving so fraudly. I am having the screenshot of that payment but it's not attaching here. So what is this?...
Complaint comments  Read comments Complaint category Taxi

Uber India — being extra amount charged for no reason

 gb.lm10 on Oct 16, 2017
Your driver named rahul
Car name hyundai xcent
I had my class at 5 and i booked a cab at between 4:30 to 4:40 pm and he came downstairs and did not call me that i have arrived and cancelled the trip and now i am bieng charged cancellation amount
Why is that so
I would like you to take certain step regarding this problem
Mohnish batra
Phone no 9811301806...
Complaint comments  Read comments Complaint category Car Rental

Uber India — overcharged rs 315

 Vjju on Oct 16, 2017
Estimated fare was 415 and i travel on that route almost daily with uber. I was charged rs 729 for this trip, when checked with uber, they said gps error and will refund money. Today its more than 17 day but no refund yet. After 5th oct they stopped responding to app messages. I paid almost 315 rs extra which is not aa small amount. I want my refund.
I want o talk to customer care but there is no call back facility and no customer care no. To highlight issues. Really poor management of customer services.
I am still using uber because no other choice for me... Really not satisfied...
Complaint comments  Read comments Complaint category Taxi

Uber India — high charges as per following details

 Amul Kumar Maheshwari on Oct 15, 2017
Date 14.10.2017
Time 6.15 to 6.52 pm
Driver umesh chandra
Car wagon r. No. Hr55y 3018
From noida sector 63 to kaushambi
Initial booking charges shown on my screen rs. 142/-
Can driver charged 364/- as per his screen. Kindly arrange to refund balance and explain as to why this mistake has taken place in such a highly accurate system of a company like uber....
Complaint comments  Read comments [1]Complaint category Car Rental

Uber India — price of the rides

 sumedhadwivedi on Oct 15, 2017
I had ordered an uber india cab on 24/09/2017 to go to the railway station at lucknow. Now usually, the distance from my house to the railway station is not more than 6 kms for which on an average the cabs charge rs95 to 100. On this particular day, the driver who first turned up in his nightwear, a little tipsy and singing songs refused to show my the distance of the trip of that the car had covered while in our use and demanded rs 170 claiming that since the company is on a rise in lucknow hence they are increasing their prices. On being asked to show the ride distance the driver refused to do...
Complaint comments  Read comments Complaint category Car Rental

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