Uber India Customer Care
Uber
Customer satisfaction rating: 2%
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Uber India Customer Care

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Customer satisfaction rating
2%
Complaints
4406
Pending
0
Resolved
97
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Uber India Complaints & Reviews

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Uber India — extra payment

 Sangita Sanganeria on Apr 21, 2019
Hello ...we have n issie on extra payment,
1.driver couldnt reach ...so y do i have have to pay the cancellation pay
2.even if i paid the last ride y do i have to pay again
3.most of the drivers r good n knows the rules
4.but if u cjarge without our faullt
Please check my n take proper action or v
Please check, y should we pay extra
We want refund...
Complaint comments  Read comments Complaint category Public Transportation

Uber India — unauthorised toll charges between delhi-gurgaon

 Vihar Shah on Apr 21, 2019
Uber is charging unauthorised Toll charges between Gurgaon-Delhi.
This toll charges are 105 Rs. per trip.

Legally, Uber ia not allowed to charged such type of charges into the trip fare, if at the toll booth, toll people asks such charges customer can pay directly in cash.

But, Uber blindly charges to the customer in the trip. They are not updatingit and neither refund the toll charges which was actually not....
Complaint comments  Read comments Complaint category Taxi

Uber India — air conditioning not functioning well

 Dr. Harindranath R M on Apr 21, 2019
Vehicle No: TN25AS1293
Driver : Seenuvasan
TAVERA

Today i booked a UBER car from Nanganallur to chitlapakkam and found difficult to travel in a hot summer as the air conditioning is not functioning well and difficult to sit inside. I am sure that this vehicle will reduce the brand value of UBER. The driver name is Seenuvasan and the registration number is TN25 AS 1293 and the vehicle is TAVERA...
Complaint comments  Read comments Complaint category Car Rental

Uber India — lapse at your end

 Rashmi Mahendru on Apr 21, 2019
I had booked an order through uber eats fr my daughter in bengaluru..i tried coordinating with ur team and the delivery boy by calling at least 10 times but due to language problem the delivery boy cudnt understand the exact location..while in the dark if the nyt my daughter walked outside the hostel gate to the local market in order to locate the guy..bt eventually he left saying that he is cancelling order..is this nt enough of pain that you guys are charging me for food that didn't reach us???..I am an office for So a regular cab user..bt due to this overcharge I hv been using ola..Kindly look...
Complaint comments  Read comments Complaint category Education

Uber India — uber eats cancelled my order

 JATEEN MANANI on Apr 20, 2019
Due to some technical issue in the app of Uber eats, the price of my order was showing with the amount of zero and with the delivery charge it was showing only ten rupees, due to this issue company called me and said to me that I should cancel my order because the restaurant partners are not allowing to deliver the order. I have order 4 BFC shakes from shake maker, surat. Company also called me and said uber eats will not pay for that issue you may reorder. So what should I do, I want my order thats all....
Complaint comments  Read comments Complaint category Food

Uber India — massive overcharge by uber in bangalore to the tune of rs 2000/- on 14-04-2019

 Venkatakrishnan t s on Apr 20, 2019
1. In Bangalore we booked a cab using uber app at around 730 pm from iskcon rajaji nagar to basavanagudi, an appx distance of 15 Kms..

2. The estimated fare was Rs 193/-.

3. We arrived 45 mins later at our booked destination without any deviation..

4. The actual fare to our utter dismay showed Rs 2181/-. The driver wouldn't wait and we ran around mobilized this cash and paid the driver hoping to get a refund from uber.

5. We promptly recorded the complaint in uber app and uber acknowledged the same and replied saying the issue is being...
Complaint comments  Read comments [1]Complaint category Car Rental

Uber India — trip amount already paid, but app is still asking to make payment

 Chidanand Umranikar on Apr 20, 2019
Hi,

I had booked UBER Cab from Delhi Airport to drop me at Delhi Railway station. After completion of trip, I had made payment of Rs. 506.88 as per attached receipt. But UBER app is still asking me to make another payment of same amount against the same trip and not allowing me to book cab for another trip without completing this payment.

I have tried to log-in my grievance through their app along with receipts of transaction/bank statements. But still the issue remains unresolved. Please help!...
Complaint comments  Read comments Complaint category Taxi

Uber India — request for cancellation of the trip fee which has been accepted

 Debjyoti Sarkar a on Apr 20, 2019
On 10th April 2019 I booked a cab from Newtown to Sealdah which was charged ₹ 179. After reaching my destination I paid the trip fees. But now I can not book my trip as its showing that I haven't paid. Its ridiculous that a driver will leave the customer without accepting the fee. Driver's name is Ghultan. Cab was a swift dzire. Please help me by cancelling the fee and do the needful.. Its a request....
Complaint comments  Read comments Complaint category Car Rental

Uber India — uber driver didn't accept the ride and I am charged

 Samir Dhagat on Apr 20, 2019
Dear Sir,
I advance booked Uber to pick my wife and daughter at 1230 for Mohan Nagar. Spoke to the driver Sunil and told him the way for my society,
He stood out side the society. So when my wife and daughter came, he asked where to go. So standing outside the house the cab they told him. And he immediately zipped away. And I got the cancellation message from UBER. I checked with my wife so this happened, to my surprise I am charged 42 bucks for this, is no fault of mine, over and above that guy should be penalised for utter harassment, and Uber to unnecessarily charging me. Pl reply....
Complaint comments  Read comments Complaint category Car Rental

Uber India — pathetic driver

 Sai Charan Kommanna on Apr 20, 2019
My number is [protected].

I booked a cab and the driver was not moving towards my pickup location for about 20 minutes. When asked why he was not moving from his initial location, he confidently says Uber app is faulty and that he was coming but the app was showing.

After coming, he shows pathetic driving skills taking unnecessary detours and slowing down. I had to face a delay of about an hour and could not reach my destination on time.

The service is miserable in this case....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Uber India — inner chef- missing items in the food ordered

 Anjali Uthappa on Apr 20, 2019
I had ordered for food in the Uber eats app from Inner chef which had a Buy one get one free offer on 20th Apr 2019. I bought two items for which I had to receive 2 items free. However i received only 2 items. This seems like a bogus marketing strategy where in the consumers are being fooled or the management is pretty lethargic to miss out on the order....
Complaint comments  Read comments Complaint category Food

Uber India — overcharged the trip without any reason

 vsahay16 on Apr 20, 2019
Worst ever experience with uber. Booked cab for the 1st time in bangalore and they charged Rs. 550 above the expected bill. They did not generate the receipt and not even sent any email after the trip. It was clearly shown in the app that it was my 1st ride, still they say its because of the outstanding bill. When this was the reason then why does it not show in the app.
They are simply making fool to customers and charging money illegaly....
Complaint comments  Read comments Complaint category Car Rental

Uber India — increase in fare after hiring

 Ajeesh Thankappan on Apr 19, 2019
Sir,

On 18 th April 2019, I booked a Uber taxi from Old palam road t to IGI airport terminal-2 from my mobile Uber app.

Initially, a bill of ₹193/- was shown.

When, I reached my destination the fare was changed to 340/-.

The reason on change of fare after hiring is not being understood.

I would like know the reason for the hike and the excess amount may be refunded......
Complaint comments  Read comments Complaint category Car Rental

Uber India — scam

 Nitinchandra Chavan on Apr 19, 2019
Dear Sir,

On 4th April 2019, I booked a Uber taxi from Delhi international airport to Hotel Fortune - Noida sector 27 from my mobile Uber app.

I received an estimated bill of ₹658/-

I reached my destination at 10.52 pm. ( Uber Taxi - DL 1RTB 4203 Driver Name - Mr.Amit)

The driver showed me my trip bill on his mobile green screen ₹1227/- for my last ride from Delhi airport to Hotel Fortune Noida sector 27.
I showed him estimated bill on my mobile - ₹658/-

On that he replied airport authority has increased toll...
Complaint comments  Read comments Complaint category Taxi

Uber India — charging too high

 Ehteshamullah Sajid on Apr 18, 2019
At the time I scheduled a ride through Ubergo on 18th April it showed the fare to be between Rs. 90-106 but at the time I reached the destination I was charged Rs.183. It is highly regretful that Uber has too started such unfair practices and overcharging consumers. Please find the details of the trip in the screenshot attached. Just for ensuring higher profits for their stakeholders these companies can resort to such unfair means and leave their customers frustrated....
Complaint comments  Read comments Complaint category Taxi

Uber — uber threats

 bpal on Apr 17, 2019
Uber has been threatening with emails to deactivate my uber account so that i will no longer be able to avail their services.

Uber has no right to threaten customers with deactivation as a retaliatory measures for protesting against poor service.
Very often the drivers are i'll behaved, do not provide service expected.
Nobody who provides public service can penalize customers for their opinion.
They have extremely poor service and exorbitant rates. But the customer in times of emergency still utilize this service....
Complaint comments  Read comments Complaint category Taxi

Uber India — cheating by uber cab driver

 Subbarama H Subramanian on Apr 17, 2019
On 16 apr 2019, at 7:13 pm, i hired an uber cab license plate: hr74b7577, driver name: kadir from omax celebration mall, sohna road, gurugram, haryana-122028 to block h, h3/6, sector26, gurugram, haryana 122022. When the trip was completed at 07:51pm, i paid the driver by cash ₹265 (Actual fare 263.38) and got down from the cab. After the cab left, i received communication from uber that the amount of ₹263.38 is unpaid. Company should take action against the cab driver and confirm about my payment....
Complaint comments  Read comments [1]Complaint category Car Rental

Uber India — charged fee to high

 bornfire on Apr 17, 2019
I was shown 400 rs while booking a ride from delhi t2 airport to dwarka, but instead they have charged me 693 which is way too high. I would have booked delhi police taxi instead of this. This is complete fraud. The ride was way too high and there is no solution available on app. This is completely duping a customer and not even resolving it. On this trip i am charged 493 as toll surcharge fee which is completely nonsense. My contact number is [protected]. I need an answer and solution for this. I have taken this trip on 17/04/2019 at around 1:20 am from delhi t 2 airport...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Uber India — non refund of money

 bestlucky on Apr 17, 2019
I have sent amount of rs. 10, 000 to uber india ([email protected]) account through upi from my upi id [protected]@paytm by mistake.
I needed to send this amount to some other account but unfortunately, due to my app issue it is transferred to uber india account. It is debited from bank account and transaction was successful. I have checked with bank also and they said that transaction was completely successful.
I was keep following up with uber but they are not resolving my query. Today they have called me and said that they can't see any transaction in their statement, so they can't refund....
Complaint comments  Read comments Complaint category Taxi

Uber India — amount deducted without riding

 arnima arya on Apr 15, 2019
On 10th april -19 i have booked uber auto. But driver did not come to pick me and started trip and amount also deducted from my paytm account. Then i have booked a auto again from same pick up point and that trip successfully completed also. Then i have raise complain against old one trip and asked uber to refund my money back. But i got revert from uber that i have completed trip. How can i completed 2 trip with in 10 min from same pick up point. I have screenshot also. Pls refer the attached screenshot. Now from uber nobody is reverting. This is 2nd time happend when uber is not resolving my issue....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

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