Uber India Customer Care
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Uber India Customer Care

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Customer satisfaction rating
2%
Complaints
2761
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0
Resolved
56
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Uber India Complaints & Reviews

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Uber India — about charges

 Kaurh835 on Dec 18, 2017
I booked a cab yesterday and it was showing me a fare of 273. By the time i have completed my ride the total fare got revised to 360. i generally take ride from the same departure place to the same destination place and get charge correctly then why the price got increased this time. There was no waiting to driver and we have straight completed our ride and even there was no traffic.

Please take prompt action against such illegal practice and help me get my money refunded back......
Complaint comments  Read comments Complaint category Taxi

Uber India — account blocked without mistake of mine

 anitha harshith on Dec 18, 2017
Dear Team,

I have reached multiple times for the account black for uber in my mobile & they says they have escalated issue but as for no updates nor issue has been fixed.

I was using Uber App in 2 mobile with same mobile number where they have blocked my account & my old mobile has not working. I have been requesting from 3 months till now they have not fixed where the below updates received for your reference

I want to reactivate my account
First And Last Name : Harshith

Mobile Number : [protected]

Describe Two Recent...
Complaint comments  Read comments Complaint category Car Service Centers

Uber India — refund for 17.12.17

 Arindra Dey on Dec 18, 2017
I took the cab from Hind Inox, G C Avenue for Behela Chowrasta, Kolkata but at Emall, C R Avenue the car brokedown and drive asked me to change the drop location. I said I will be charged but he insisted, as I was in hurry I did as the driver said and was charged Rs.63 Immediately I booked another cab from that very location for Behala. Car broke down was not my fault, so why should I be charged? You may arrange for refund of my this ride. Driver name was Shoeb, car Hyundai Xcent. Booking time 13.33 on 17.12.2017....
Complaint comments  Read comments Complaint category Car Rental

Uber India — lost my mobile in the cab

 Swati Smita Panda on Dec 18, 2017
I would like to report, I have given my mobile to driver for charging during the trip on saturday night(16/01/2017) from Whitefield to Yeswantpur, but unfortunately I forgot to take it back. The phone was switched off and was charging through driver's cable. I am not able to trace the driver now.I have been calling the driver since saturday night till now via Uber App but he is not responding.

I also approached Uber via mail to provide me driver's direct contact no. or any supportive help on this.
However i could not get positive response also they are trying to hide this...
Complaint comments  Read comments Complaint category Mobile Handsets

Uber India — rude behaviour absolute nonsense of uber driver

 nileshoza@nitco.in on Dec 18, 2017
Pathetic situation I came a cross today, today have booked uber from kharghar 1st driver is ajay kar bhari and second is ashish suresh (booked one at 7.34 and another on 7.49 pm, both the drivers have started a trip and switched off their mobile, was trying since 30 mints but ni response, without any of my mistake have been charged trip charges rs 66 and rs 55.93

Take action against this 2 cab driver, how you tolerate such ### guys in your company,

One no have got is [protected] and another drivers no is [protected]

Return my money and take action against this...
Complaint comments  Read comments Complaint category Car Rental

Uber India — problem with pick up in uber.

 poulamib on Dec 17, 2017
I tried to book an uber from bagbazar around 8.20 pm today. Driver for pickup was shown who was completing a nearby trip. The arrival time was after 10mins. I called the driver he asked my location & confirmed he will be coming after completing the trip, he asked my drop location, I told it is howrah. I saw he completed the trip and was nearby my location I called again, he confirmed arriving at my location. The next moment I saw my trip was transferred to another driver who was again completing a trip nearby & came after another 10 mins. I waited for 20mins on my location. The previous driver cancelled...
Complaint comments  Read comments [1]Complaint category Public Transportation

Uber India — cancellation charges not reduced when driver refuses pick up

 sistla sashidher sastry on Dec 17, 2017
I found that most of your drivers first accepr the pick up and after waiting for them for more than 10 minutes when you contact them they ask drop point or they themselves call back and ask the drop point. If it is distant they refuse to come because that reduces their number of trips per day which mainly is your criteria for paying the drivers. Not only that, they ask you to cancel the booking, which entails charges ranging from 50/-.Even when you report the matter on your help menu, charges are continued. I don't know if this is your policy to earn money in this fashion or something is wrong with...
Complaint comments  Read comments Complaint category Unauthorized charges

Uber — late pick up

 Zitu on Dec 17, 2017
I booked car under your company to proceed from vayusena nagar, lohegaon to phoneix mall. After waiting for half an hour the driver did not report to pick me up. (Car license plate No was MH 12KN3783). After repeated call on mobile also the driver did not report. This was very embarrassing situation for my family aswell as for me also. After completion of my job when I returned at around 1530 hours I was charged Rs 99/- with Rs 42.50 for previous trip. This was another embarrasing situation for me....
Complaint comments  Read comments Complaint category Taxi

Uber India — why can't uber pay cancellation charges when they cancel a ride?

 Sanjit Rao on Dec 17, 2017
Had a harrowing experience in Nov 2017 when I booked a UBER and waited for more than 30 mins. I was able to trace that the driver on standby for long time and headed towards a different direction. I called the driver plenty of times but he was not picking up. No number of UBER was available to complain.
I was not able to cancel bcos UBER was charging me for cancellation. So, UBER prevented me from cancellation, driver was not responding, UBER didnt give any option to contact them completely putting me in helpless situation.
Finally driver cancelled after 30 mins when I ran and took...
Complaint comments  Read comments [1]Complaint category Car Rental

Uber India — cheating by uber

 Shawn Mathias on Dec 17, 2017
On 16th december 2017 i took a ride with uber and at the end of the trip driver took ra. 1018 in cash from me despite taking an additional 1018 rupees via paytm. I want my refund of rs. 1018. This is the most horrible thing you can do to consumer by charging double. I will go to consumer court if this is not settled.this is not the first time uber has done this....
Complaint comments  Read comments [2]Complaint category Taxi

Uber India — in competitive customer care of a world funded (not class) company - uber

 agelesstraveller on Dec 17, 2017
A retarded mind conversation with Uber customer care in India which shows how Uber operates in India paying hefty salaries to certain executives.

Hey,
Sorry to hear about the trouble.
Could you please help us with the date and amount of this charge you're referring to? Also, I request you to attach a screenshot of the charge on your valid bank statement so we can look into this and help you in the best way possible.
Awaiting your response!
Sent by UC on Friday, December 15, 2017 at 3:59:12 PM

date is 1st Nov 2017. It is mentioned in the...
Complaint comments  Read comments [2]Complaint category Taxi

Uber India — driver cancelled my trip and I'm charged for his mistakes

 Bhaskaran Radhakrishnan on Dec 16, 2017
Today i booked a cab in uber app! The expected timing was 15 mins so i was waiting and in few mins i called him to check where he is his phone was busy i was expecting and waiting for him. But i got the notification saying pay 30rs to continue booking because i was waiting in french loaf and looking at him in the map he was somewhere and he cancelled my booking i don't know what he did i have been charged 30rs. Then i again contacted the cab driver he spoke very arrogantly i asked him why am i being charged you didn't come and you didn't respond he keeps blabbering something and he told me do what...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Uber India — overcharged for taxi service

 Deepak21k87 on Dec 16, 2017
I booked a cab early morning at 3.52 today and it was showing me a fare of 478. By the time i have completed my ride the total fare got revised to 560.73. If i consider this as a surge pricing also then i generally take ride from the same departure place to the same destination place and get charge correctly then why the price got increased this time. There was no waiting to driver and we have straight completed our ride and even there was no traffic as it was early morning.

Please take prompt action against such illegal practice and help me get my money refunded back......
Complaint comments  Read comments Complaint category Taxi

Uber India — uber removed my promo balance unfairly

 b4bappa on Dec 16, 2017
Hi team, i unlocked 1 promo code in oct, 17 (Validity till dec, 17) of rs. 75 for making 5 trip payments using mastercard.
I unlocked another promo code on 5-dec-17 of same amount (Rs. 75) for making 5 trip payments using mastercard. But after this, my first promo code got removed from my a/c.
I never used the first promo code in any of my trip.
I contacted uber many times, and each time the customer care representatives "diverted me to different topic" and never resolved the issue.
Please help!...
Complaint comments  Read comments Complaint category Taxi

Uber India — want receipt for my travel with uber [Resolved]

 Himansu Comp on Dec 16, 2017
I have travelled from bhubaneswar to cuttack on 23rd november 2017 and back from cuttack to bhubaneswar on 2nd december. I want receipts for my travels in my mail himansu. Das@sbi.co.in. I have booked my ride from my mobile [protected].
Further i want to say whatever solution given in your app under help is not working. Kindly send me the receipts....
Complaint comments  Read comments Complaint category Banks

Uber India — cancellation charges charged anshu khanna 9810822004

 Anshu Khanna on Dec 16, 2017
The trip was cancelled by the driver as he refused that his car was of haryana and he could not go to noida as he had no permit
Kindly lok into the matter
In the earlier matter the driver said he is stuck in nehru place and cannot come before 30 mins so the trip was cancelled
Kindly refund amount as it is no fault of mine and i should not be penalised
Anshu khanna...
Complaint comments  Read comments Complaint category Business & Finances

Uber India — drivers starting the trip without customers boarding

 Shikha Khanna23 on Dec 16, 2017
In last 2 weeks, whenever i book uber what happens is that the driver starts the trip without picking up the customer.

It has happened 4 times and whenever we raise complaint with uber. The executive who call back are very rude.

Looks like uber is training drivers to do so and trying to cheat customers.

This is becoming a habit for uber and executive don't take any action. Infact are trying to blame the customers.

There are cases where the driver starts the trip immediately after getting the request even beforehing the pick up location...
Complaint comments  Read comments Complaint category Taxi

Uber India — verbal abusing, misbehaving and mental cruelty by mr. shamim (mob no. 9836132494) driver of uber go vide cab no. wb054786, maruti suzuki swift dzire.

 s1986das on Dec 16, 2017
Please refer to the above.

This is to inform you that myself ‘sudip das’, resident of 4, sreepur lane, p. O.- haltu, kolkata-700078, working in income tax department, govt. Of india. I have been using uber cab service, kolkata since last 01 year but the bad experience that happened with me at the night of 13th december 2017 was very astonished/shocking for me. The details of the incident are as under:-

01. That, on 13th december, 2017 around 11.00 pm, i booked an uber go cab destined from picnic garden mini bus stand to ramlal bazar bus stop from my mobile no....
Complaint comments  Read comments Complaint category Other

Uber India — money theft

 Shweta Roy on Dec 15, 2017
I took a ride on wednesday 1312/2017 at about 1.28 am. Trip was from new market area to 13/8 tara moni ghat road. I did not had change... Thus gave the driver a rs. 2000/- note and was waiting for a change, he took the money and i was waiting outside the window. The driver closed the window and i started shouting but it was quite late night and roads were empty... The driver speeded the car and ran away with my money. I tried to write to uber but i did not knew the procedure. The details is mentioned here. Pls help.
Date : 13/12/2017
Time : 1.28am
Cab no. :
Driver :...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Uber India — didn't wait even 5 min before the driver left

 Krishap on Dec 15, 2017
Worst behavior from the uber driver i had ever faced. I booked uber for my old parents from my home to chennai central railway station. He had reached the destination some few meters from my original destination and he didn't call me, i myself called him and confirmed and i told him that i would reach him in few min but he neglected me and just went away and he cancelled the trip. He didn't even manage to call me before leaving when i tried again i was blocked. At last my parents had to take an auto instead. Please take necessary action against the uber driver. Also they have charged me rs.30 for...
Complaint comments  Read comments Complaint category Taxi

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