Uber India Customer Care
Uber
Customer satisfaction rating: 2%
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4269
COMPLAINTS

Uber India Customer Care

Uber

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Customer satisfaction rating
2%
Complaints
4269
Pending
0
Resolved
92
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Uber India Complaints & Reviews

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Uber India — received non veg food when ordered for vegetarian food.

 QUICKEI on Feb 15, 2019
I ordered a veg burger(classic buff) from uber eats on the restaurant Burgzooka in Khar west on the night of 12th, jan 2019.

I ate the burger but smelt something unusual and had a slight doubt of what I was eating.

I quickly called up the restaurant and the I started shivering after what the person had said. "YES SIR IT IS A NON VEG BURGER".

I am a Jain and it is completely against my religion to eat non vegetarian which I had to break because of mis representation.
I have call recording of uber eats person accepting the mistake.

I...
Complaint comments  Read comments Complaint category Food

Uber India — fake promises and not helping when facing issue with the hotel

 Drgokul Raaj on Feb 15, 2019
I ordered a ice cream from uber eats and I found that tumeric powder smell was coming from the ice-cream and I called the uber eats customer care and I also shared the images and finally they are telling that they can't replace or refund for the Ice-cream . My money is totally wasted here and uber eats has cheated me in this .. I want uber eats to refund the money I paid.

Order id #B0F6E
Call me at [protected]...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Uber India — attachment of car

 kanharahar on Feb 15, 2019
Sir i m really harashed as i was a honest partner and was driving with uber cab since 2017 with almost 5 star rating. One day i was feeling sick during trip and i call my owner for help. My owner came and replaced me during trip. Regard this customer confused and made a complain in uber against me without asking anything from us. On user complain uber blocked my driving licene till now. Now uber call me again afer one and half year and said that they will not object my driving licence if i will drive again with uber. I purchased a new taxi for self driven on loan for attachment and now they are...
Complaint comments  Read comments Complaint category Taxi

Uber India — the app shows 39 rs n I was made to pay99

 Aishwarya Kamath on Feb 15, 2019
I booked a auto around 3 from my place to chinchwad railway station, the fare shows approximately 39 rs but i was charged rs 99 y??? U ppl cancle rides n charge us unnecessarily... This has happened twice with me... Is this the kind of service u provide to customer... Y did the fare increase from 39 to 99... Wat is the use of uber service if my charge so much for a short ride...
Complaint comments  Read comments Complaint category Other

Uber India — unethical behaviour and order cancelled twice

 jigar421 on Feb 15, 2019
This is regarding my order done on[protected] from Behrouz Biryanni at 1.30 pm, order no #A3316 which was going to deliver by mahesh and #0012F which was going to deliver by Omkar. My complaint is that my both the orders was cancelled by you and when call to customer care they said that we are not able to reflect your order. I worked in Indiabulls and I hardly get 30 mins break for lunch and you guys cancel my order from your side. This is pathetic. Never expected such things from you people as you can check that I order very frequently. So from next time I have to think twice to order from you...
Complaint comments  Read comments Complaint category Food

Uber India — no refund even after three months

 Vaddavalli Ravindra on Feb 15, 2019
I booked uber auto on 7th december 2018. The auto came to pick me up had a different license plate and i had cancelled the trip. I registered a complaint and i received a call from uber immediately. I had explained the issue and i was assured that the cancellation fee would be refunded to me immediately. It has been three months since then and i am still waiting for the refund. Whenever i contact uber about my refund, i just get a reply that the refund was done and i have check with the bank. When i asked for refund details, i just get same response: refund was done, check with the bank. Refund...
Complaint comments  Read comments Complaint category Taxi

Uber India — whirlpool home care plan hp17

 Nasimuddin Ahmed on Feb 15, 2019
The executive collected hdfc bank cheque 000033 dated 10/06/2018 amounting to rs. 4491 for 3 years (18/03/2019 to 18/03/2022) home care plan for washing machine sl no. Inf[protected] purchased on 18/03/2017.

But to my surprise the letter acknowledging the receipt and service only for 3 years i. E. March-2019 to march-2021 without any date on the letter but signed by anish ahuja for head service has been received by me only on 13/02/2019 by courier trackon vide no. [protected].
This is the apathy of service from such a reputed company promising for 3 years while collecting money,...
Complaint comments  Read comments Complaint category Washing Machines

Uber India — uber eats deducted twice for the same order from paytm

 Anirudh H on Feb 14, 2019
I had ordered food from Uber eats on 2nd Feb 2019 and paid through Paytm. The amount was deducted on same day after showing the transaction as On hold. But they again deducted the same amount for the same order on 13th February. The customer care isnt understanding my situation and is keeping on insisting that they didnt charge me twice. I have attached the transaction screenshots of my Paytm Wallet....
Complaint comments  Read comments Complaint category Food

Uber India — driver was late about half an hour so my train left

 nishantccc on Feb 14, 2019
Hi
On12 feb i hired a cab from my location 538k/52 ektapuram triveni nagar at 9:53 by my number [protected] and i recieved msg that driver will be there in 13 minutes but after 10 minutes msg came to me that driver is changed and the new driver will be there in 10 minutes. But ths driver was late and my app was showing me that driver was at its place but i along with my family was standing there since last 45 minutes at same place, but when he came he fined me for late fees and also driver was not as in picture. Since we were late so my train left. And because of this we suffered a lot there...
Complaint comments  Read comments Complaint category Car Rental

Uber India — expected time of arrival

 Shilpee Singh on Feb 14, 2019
Such a disaster service from uber currently m on uber pool to greater noida and has been riding since last 1hr and 20mins still there to reach. Why somebody hire a cab if 40mins distance gpnna cost me double time. Worst cab servce clubbed ppl with very different route going back and forth for 6kms in ofc timings.

Will not take this cab in future and suggest others also same....
Complaint comments  Read comments Complaint category Taxi

Uber India — payment debited but uber is saying not received

 jay.m0403 on Feb 14, 2019
My issue is that i have paid rs.109 for which i've taken ride on 21 dec'18, but when i try to book another ride, it is asking for payment again.
I have been contacting uber customer care since last 4-5 days, and i've sent them my bank statement for amount charged against uber.com in, but they keep denying that money didn't received and i have to pay again....
Complaint comments  Read comments Complaint category Taxi

Uber India — uber eat office gurgaon not respond

 Harish... on Feb 13, 2019
Hi,
My name is harish,
Please tell how many time give you i gone for job for uber driver in month of oct 2018 and i spand whole day in your office and i got my uber id which is harish9277@ but still not activated uber staff saying we have no hiring for west zone they saying wait for 1week and wait for month now i am to much disturb please help for me.

Regards
Harish...
Complaint comments  Read comments Complaint category Employees

Uber India — auto travel

 BIJU .V BAULEYAN on Feb 13, 2019
On last night[protected] i booked an auto on uber from my office (Orchid plaza mmda razak garden) to my p. G (R. K mansion, choolaimedu) the fare as shown in the app was rs53.50 paise and i paid him 55 rs. And he were asking for 10 rs extra and i'm not agreed to gave that fare, at time he shouting and using some abuse words in a public place. It was a strange experience i ever had from uber....
Complaint comments  Read comments Complaint category Police

Uber India — quality of food

 sumanth J on Feb 12, 2019
I found an insect on food while ordering on uber eats. The 40 percent off is a scam. These are not providing good quality of food. Im providing an image of bug where i found it on biryani. I found the actual bug in the curry of an boneless chicken biryani. I just threw it away the entire food after seeing the bug. Please take some action on the restuarant or please keep the offers to yourself....
Complaint comments  Read comments Complaint category Food

Uber India — payment has been made yet uber asks me to pay again

 Jalpa Ashara on Feb 12, 2019
I am writing this because uber representatives are of no help. My issue is that when i am trying to book a ride the app asks me to make payment for a ride for which the payment has already been made. The pending payment is for a ride which isn't even the most recent, i have boked a ride after that. Now how did uber allowed me to book a ride if payment was pending? Uber has become such a pain now more than ever that i might give up using their service for good. Uber representatives have been just sending useless emails back to me for every email i send.

Details of the ride which is...
Complaint comments  Read comments Complaint category Car Rental

Uber India — not give me home trip

 Salman Shaikh Kgn on Feb 12, 2019
[protected]
What is this
Y your are not give us home trip
From 5 pm yesterday i was log in
And late night till i was at bhiwandi but tere was no trip at home distinction
1 small trip was come of 4 km and and after that no trip till 35 kmm
That's y i spand night at out and after that i have not reached home till now now the time is 1.30 am

Only because of no home trip same problems to mai dad i'd also
How much we must travel empty
After all diesel cap

So pls help us all driver or we can do another job...
Complaint comments  Read comments Complaint category Taxi

Uber India — cheating by collecting money from me.

 Jaseena Noujaz on Feb 11, 2019
My phone no [protected], my name is jaseena monday[protected] morning 9.56 am we cheated from driver shivakumar. We started our journey from ejipura he started asking destination. I entered destination on my phone. But he drop me different place and harazed. He told me he cant cancel his ride and he forsed me to pay 315 rupees. And i paid 315rupees....
Complaint comments  Read comments Complaint category Car Service Centers

Uber — rash driving of the driver

 Balasagarreddy Tamma on Feb 11, 2019
The car ni is ending with 9762 and driver was a middle aged guy, he did an accident near Kadubeesanahalli bridge and didn’t even stop the car and left from that place. I have called the ambulance and admitted the biker in the hospital. The driver did not even care about stopping the car and asked about the biker how was he. We need to take a action on this cab driver. By the I noticed full number he escaped from there. He is from Bangalore and last four digits are 9762....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Uber India — my uber account was deactivated by uber without any proper reason

 Gagan81 on Feb 10, 2019
Dear sir,
I was using an uber account on my phone with the following email id - gagan. Kamboj@gmail.com. Recently my account was deactivated by uber without any reason from their end or justification. Kindly help me out, to reach them to find a resolution in this regard. Also the customer support provided by them was negligible before account deactivation....
Complaint comments  Read comments Complaint category Car Rental

Uber India — driver forcing me to cancel

 Sudip796 on Feb 9, 2019
Driver name - ananda, number is either 8059 or 6059, maritime suzuki desire
I was waiting for d cab for nearly 40 minutes and after boarding d cab, the driver asked me my destination and then forced me to cancel it. I asked him that he should have told me before only and why did he wasted my time as i was going to office... Instead he started to threaten me to cancel the ride and so i cancelled the ride. After cancellation i saw i was charged rs. 43.
Why should i give money in this case?
This kind of service and behaviour was not expected by uber...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

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