Uber — Already paid trip amount in cash but still asking to clear outstanding amount

Website:

www.uber.com

Hi i completed my trip at 11:43am on 3/02/2020 from kowkoor to St Andrews School, Ahmedguda(before two years and 3month almost) and paid the total amount of 200 to the cab driver in cash...
But it is showing that 196.37 is outstanding, from that time never chooses to uber as they are asking to clear outstanding amount.Ehy I need to pay again if i already paid the amount to that can driver even I rated him 5star at that time. How it is possible do you think your cab drivers are so good to let us go without collecting money...really is it possible no na.Then why still showing outstanding amount from two years
This is so unprofessional...very very bad don't expect this from uber...I hope Uber will do needful so that I can use uber app