[Resolved]  Uber — Charged more amount also they are giving wrong information about the trip and no one is responding

Address:	600053
Website:	Uber.com

Hi,

Last Friday I traveled from Velachery to Ambattur in Chennai city. While booking the estimated amount is 242 RS and also it did not mention any surcharges. When the driver close the trip it shows 552 RS. Because of the app calculated the traveled kilometers wrongly(Attached Images) total 25 kilometer only I traveled but the app shows 38.83 Kilometers and also we did not cross any toll but they charged 30RS for toll.I am travelling the same route for every day. Me and driver called to the driver customer care(Rider do not have any option for file a complaints through phone). They said send a email to [protected]@uber.com regarding this then they will refund the amount. I sent the email to the given email address and I got the response

"Madhoo (Uber)
Aug 26, 23:00 PDT

Hi Manikandan,

Thanks for reaching out about this.

I double checked your trip, and it looks like the destination of drop off wasn't the destination initially entered in the app when the trip was requested.

The upfront fares are based on the exact pickup and drop off locations that you input, so when that trip is changed, our system instead charges based on the time and distance of the actual trip, using the rates that apply to the vehicle option you selected. I can confirm that based on the pickup and drop off locations of the trip you took, this fare is correct.

Feel free to let us know if there's anything else we can help with or if you have any further questions.

If you want to revise your rating given to your driver, you can do that from your email receipt for that trip (bottom right corner).

Madhoo
help.uber.com"

Once I got the reply I sent the screens about the trip and asked the reason, But no one is responding. Nearly 4 emails I sent no response. This is the reason they do not have the customer care number for rider.

Thanks,
Mani
[protected]