This is the second time i am facing a problem
1st time i had a Pending balance of 56 something in my account that kept showing for all my 8-9 trips..and i kept paying else I could not book.. hence complaint to uber through and finally it got resolved and I was refund arnd 670 rs to my account..
Now 2nd time again
I book uber for my mom as it helps me to keep a track on her reaching a destination safely.. since i got refunded i kept the uber cash on the side just so to utilise this amount in the moment of need when I donât have available cash on hand..
Anyways i had been booking cabs for my mom
So from the first trip after the refund 344.41 till yesterday
My mom has been paying the amounts on drop off.. just a few days back did i notice that my uber cash wasnât showing.. I mailed uber to check meanwhile waiting for a revert i figured out that it was being deducted in the last few trips that my mom took..
I was shocked went upto her and asked that wasnât she paying the uber guys..she never mentioned that she was travelling for free..lol
Anways to my further dismay she told me she has always given the money..
this shows tht i was being paid double..
I complaint to uber again and got a msg stating that it isnât there problem if we have paid to the driver extra amount..
Now i thought that i very bad client service by ur brand..
Now i was very sure of the next uber i take i will not pay the guy any extra..as it is uber company never heard my plea.. now yesterday i sent my mom from Chanakya to gk i was sure to check if it gets deducted
Her uber driver didnât leave till she paid 200 rs⦠i sent her the screenshot that she had to pay 46 only..but ur mad uber drive made a scene on the road and didnât go without the money..
Now what the hell is happening..i[censored] guys are deducting uber cash then I should not be asked to pay
Hence it concluded that all the drivers took the complete amount without any uber cash deductions
Kindly pay my money from all the last trips
Else it is a good by from me..
You guys have really created a miserable experience for me..it is not about money here..it is about accounting to what ### your app does.,
Thank u very much
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