Uber — Claims

Address:

P/72, Udayanabasan, Udayrajpur, Madhamgram, 24 Parganas North

I have reserved uber in advance for 4.10.2022 at 4.05 hours, from my resident to Howrah Station to board Duranto Express leaving at 5.45 hrs. of The driver shri Rajat did not respond to my call and finally at 5.00 hrs I was bound to cancel the trip uber charged me 286 Rs for cancellation, which was refunded back later, and re booked another uber. I missed the train as as per Railway (IRCTC) Rules I did not get the refund for Rs 5200. I demanded the same, but Uber says there is no such policies.
Kindly arrange to get back my claim of Rs 5200 from Uber for their negligent act.