| Address: | New Delhi, Delhi, 110027 | | Website: | www.uber.com |
I have a few major issues i would like the company to address and i shall list them below:
1) cancellation : sometimes the customers are left with no choice but to cancel when the drivers take the wrong route or take too long in reaching or as in the case of my booking on 28th april 2017 at 4:09, the driver told me he was coming to my location on gps and when i called him again at 4:20 he flatly refused to come to my destination and asked me instead to go to where he was waiting, whose location i was not familiar with. He refused to cancel and when i requested politely asking him to cancel so i could book another cab, he hung up on me. This caused grievous delay and made me late for an appointment since i had to book another cab. And to add insult to injury, i was charged for the cancellation!
2) many a times the drivers are reckless and take unnecessary risks with the vehicles in over-taking, speeding or zigzagging their way in heavy traffic. One particular experience i had was where the designated uber driver did not show up and another driver who claimed to be his brother drove the cab saying the driver was at a wedding in the village. This driver was highly incompetent, reckless, and did not know how to drive properly. To add to that, he was not at all familiar with the city and could not read the gps and so i had to be the backseat driver giving him directions constantly. This made the long ride very tedious and uncomfortable and i had no choice since i was already running late and there was no other mode of transport easily accessible. I would suggest that the drivers be vetted thoroughly and proper assessment of their driving skills be made and they be penalised if anyone other than the designated driver is found ferrying passengers.
It is rather, a long list of complaints but i feel that i have every right to voice my concern in regards to my own safety and for others' sake. I sincerely hope you will look into the matter so that your customers continue to avail of your services.
Good luck! Was this information helpful? | 
Post your Comment