Uber India — A misbehaved driver and non notified surge

Address:	Kolkata, West Bengal, 700053
Website:	www.uber.com

I had a really traumatic experience in an uber cab on the 1st of november 2016. i booked an uber through my friends phone at around 13:23 hours as my internet wasn't working.
Driver name: pintu
Vehicle no.: wb-11c-9089
Firstly, while booking the cab no surge was showing but actually at the end of the trip i was charged at 1.6x surge.
Secondly, as soon as i and my mom got into the cab (around 13:50 hours) he started taking a u-turn whereas we said we had to take the straight path. but he insisted on taking a route we did not want to take. he took a u-turn and only stopped at the end of the lane and was constantly arguing with us insisting on taking the other route.

Thirdly, he ended the ride midway and dropped us at a lonely place before we reached our destination. we asked him to drop us at the destination but he refused to move even an inch from there. we had to walk down till the destination and my mom is diabetic and also suffers from hypertension. moreover, he said all kind of rubbish to us.

Such people should not be allowed to ply under uber. when we said that we are going to complain about him, his reply was 'go complain about me! do whatever you want! i dont care!'

The story just doesn't end here, on reporting about the issue to uber and asking them to send me a copy of the driver's termination letter, uber's reply was ' we cannot reveal the action taken against the driver!'

Such reply from an organization like uber is really disappointing and clearly depicts the kind of irresponsibility they show towards their customers. for uber, it is more important to keep the action unrevealed because probably there is hardly going to be any action taken against him and he would continue driving and harassing many more female passengers.

I request everyone to be prepared for any such behaviour with them in a uber cab and also to be charged much more than what the charge should be without letting us know about it beforehand.

Dear all, when you book an uber just beware that your safety is just not their responsibility and uber is more concerned about maintaining the ' anonymity' of its partners whatever come may. even if the driver harasses two female passengers, uber is not going to look into the matter and not going to act against him by terminating him. so, it's on us if we want to promote such response from uber and continue using such irresponsible service providers.