| Address: | New Delhi, Delhi, 110052 | | Website: | uber.com |
My uber account on my number [protected] was disabled on 17.10.2018 at 9pm.
I am a regular rider at uber with an average of 10-12 rides per week. I was more than satisfied by uber and it’s help support but this time it’s not just disappointing but extremely inconvenient and frustrating.
My account was disabled on the ground of outstanding payment. So l will detail that to you too, on 17.10.2018 i booked my first uber at 9.50am from gole market to lajpat nagar.
As i use uber through card payment, when i booked my second ride on 17.10.2018 at 12.20pm, the payment pop up never appeared but i could book the ride and got to my destination.
Similarly on the same day i took two more rides at 3.30pm and 7.15pm.
Now i could not make any payment for these 4 rides due to a technical glitch on the app where the payment pop up never appeared.
For no fault of mine, my account was disabled at 9pm on 17.10.2018 when i tried to book my ride to home.
I reported this issue on all possible portals stating the problem that i can’t login to my account and hence i can’t even make the payment.
The cumulative total of these 4 rides would be around rs 1000/-
Some customer service representatives called on 18.10.2018 to enquire about the problem but since then there’s been no progress. I’ve got no correspondence over email or over phone call.
I’ve been greatly disappointed to say the least. I use uber so frequently that i subscribe to uber pass etc.
I would request you to kindly look into the same and provide a resolution at the earliest.
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