Uber India — account suspended for unknown reason

I haven't used uber at all. I haven't gone even for a single ride.

But my number has been suspended saying that i violated their terms and conditions.

When asked for what was that activity that violated the terms and conditions of yours, they aren't ready to respond.

My email with customer care:

Hi tamilesai,

I understand your frustration but unfortunately manual intervention is not possible in this process to remove the supension on your account. I have no further information i can provide beyond the fact that we won't be able to reverse the suspension.

Although you might not have had the intention, the system automatically flags accounts with activities that overstep our terms and conditions and suspends them.

Hope this clarify.

Sent by deep on sunday, october 15, 2017 at 3:53:23 am
Continue this conversation by replying to this email or going to help in your uber app.

Previous messages
Hi, great! So when am in an emergency to book an uber cab, and your system automatically flags for no reason, what am i supposed to do?? Wait till further notice? Well, your further notice has any eta?? Regards, tamil

Sent by tamilesai s. On sunday, october 15, 2017 at 3:50:50 am

Hi tamilesai,

Happy to clarify this for you. I completely understand your concern regarding the restriction on your account but unfortunately, since this is a system generated flag, we would not be able to lift this restriction manually.

Further, our policy restricts me from sharing any further details as to the exact reason for the disabling of your account.

Sincere apologies, however, unfortunately your account will be unavailable for use till further notice.

Thank you for your cooperation.

Sent by sauravkumarsingh on sunday, october 15, 2017 at 3:47:08 am

Hi, i clearly don't understand. You have suspended someone's account for violating your terms and conditions. Great! Appreciated. But the consumer has all the rights to know why and what is that activity that violated your terms and conditions, holding the fact that i haven't used uber at all. I don't find your reasoning helpful and the response you provide is not satisfactory. I don't even mind removing your suspension on my account. But i want the reason. You need not manually remove the suspension but tell me the reason you suspended the account. What activity of mine violated the terms and conditions of yours. Regards, tamil

Sent by tamilesai s. On sunday, october 15, 2017 at 3:44:57 am

Hi tamilesai,

I understand your frustration but unfortunately manual intervention is not possible in this process to remove the suspension on your account. I have no further information i can provide beyond the fact that we won't be able to reverse the suspension.

Although you might not have had the intention, the system automatically flags accounts with activities that overstep our terms and conditions and suspends them.

Truly appreciate your understanding.

Sent by swatisharma on sunday, october 15, 2017 at 3:39:29 am

Hi, please let me know what is that activity that violated your terms and conditions. Regards, tamil on 15-oct-2017 8:08 am, "uber support" wrote:

Sent by tamilesai s. On sunday, october 15, 2017 at 3:31:26 am

Hi tamilesai,

Thanks for reaching out.

It appears that your account has been suspended for activity that violates our terms and conditions and will be unavailable for you to use until further notice.

We will let you know if we will consider lifting the suspension.

Sent by hunny on sunday, october 15, 2017 at 2:38:34 am

Hi, can you please explain how i ended up, overstepping your terms and conditions. Because i haven't used under at all. Regards, tamil

Sent by tamilesai s. On sunday, october 15, 2017 at 2:17:20 am

Hi tamilesai,

Thank you for bringing this to our notice. On reviewing the details, it seems like your account has been flagged by the system for activities that overstep our terms and conditions.

Although i understand that this could be unintended, we unfortunately would not be able to lift the restriction manually and your account will be unavailable for use until further notice.

Apologies for the inconvenience and appreciate your understanding in this regard.

Sent by pu on sunday, october 15, 2017 at 1:52:28 am