Uber India — addition of peak charge to fare without fair notice

Address:

New Delhi, Delhi, 110034

Hello, I have been a regular customer o[censored]ber more than an year now. Today morning, I was charged an almost 1.8x surcharge on my fare when the screen initially displayed just a Rs. 384 charge without any indication of surge pricing. Rs. 593 (the fare I had to pay when the driver ended the trip) is an almost double increase without any fair notice. Incidentally, I had sufficient money, however if I didn't, I would have been left stranded with no money. My issue is not with surge pricing, my issue is with its completely random operation with zero notice to the customer to prepare for such a charge. This is contrary to basic principles of consumer protection against price gouging & fair notice to the consumer. I implore Uber India to refund the extra money charged, or I shall be forced to initiate an appropriate complaint at a Consumer Forum.