| Address: | Uber India | | Website: | www.uber.com |
I booked an uber from near delhi cargo terminal to ina colony, delhi. At time of booking, it was showing rs.173. And it continued to show 173 till my trip final destination. On trip completion, uber added airport toll charges of rs177 and charged me rs.350.
I purposely walked from atc tower to cargo terminal, and booked uber from cargo terminal as it is before toll gate, and fare in app also showed the same difference.
Just my previous trip with uber was from ina colony to cargo terminal, and it was also rs.173 only, before booking and after trip ended.
There was no airport toll gate in between, and it is unfair o[censored]ber to add toll charges when there was no toll in between. The app also showed rs.173 before booking, and after trip, it jumped to rs.350. My driver also made an unscheduled stop to refill his cng on my way back. Please check trip gps tracking.
On raising the request through app, automated response, again and again is saying it upheld charge, as it was fare i was showed and agreed upon before booking, (When it clearly says on receipt that you have adjusted upfront fare). This is false. I was showed rs.173. I agreed on rs. 173. There was no toll in between (Please check gps route from pickup till drop to verify that). There is no way to email uber support.
Please remove the excess rs.177 charged towards toll, as soon as possible, and revise my fare excluding that.
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