Uber India — another unprofessional behaviour of an uber driver

I am writing my complain here because i am tired of facing unprofessional behaviour from uber drivers, and these (The drivers) not facing any kind of consequences.
I personally feel your feedback system in the app serves no real purpose.
Today, i got an uber cab (After a previous cancelation without any motive). The cab was place exactly 200 metres away from me and didn't pick any of my calls. When i walked towards him and approached him, he was playing games in his phone and denied his duty. He denied to cancel the trip as well.
I really think these drivers should not be working for big companies as uber and spoiling the name.
These are the details of the car: ka51 c 8228
This is just one case or thousands. I think uber should really work on the professionalism of its drivers.