Uber India — arbitrarily cancelling trips and charging penalty on commuters.

Address:

Kamrup Metropolitan, Assam, 781021

This is to report the misconduct o[censored]ber driver one mr. Khushi in deliberately not arriving at the pickup point i (My ph. No. [protected] is registered with uber and shall possibly help in identifying me) specified and cancelling the trip, causing me additional expenses of inr 42. He has repeated this action twice, within a span of nine minutes, as the attached screenshots clearly show. Similar incident happened with me few days back. However, on that occasion i paid an extra rs.42/- for no fault of mine assuming it a result of some kind of communication lag or fault, but my today’s experience emphatically established that it was not so and such incidents have a deeper significance.

That i am a graduate engineer with over 28 years of experience in govt. Service should humbly attest for the fact that i find little difficulty in specifying my location correctly on the uber app and that i can read the characters on a car's number plate. I can say with utmost certainty that the driver did not arrive at the location i specified (In this case, the campus of guwahati medical college and hospital, as can be verified from my trip history).

What adds to the concern is that i, as a passenger, seem to have no control over the penalty that is imposed upon me due to the misconduct of the driver. This leaves me wondering whether uber puts more faith in its employees than the customers it wishes to serve. I see penalties of such nature as bringing under question the integrity of the customers whereas the financial implication of it matters little.